SmartCX delivers customer experience analytics and service performance via an on-device measurement approach.
The silent majority of customers never complain, they just churn. To prevent this from happening, communication service providers require visibility into customer quality of experience (QoE). SmartCX captures the actual experience of each mobile or fixed broadband user, assessing and analyzing performance metrics on data, voice and on and off network performance, straight from the device. This is especially helpful when launching new technologies and services like 5G.
SmartCX provides visibility into the actual user experience and service performance through near real-time edge analytics on your network, on Wi-Fi or when roaming. This enables mobile operators to quickly identify, verify and resolve individual customer affecting issues, and understand user behavior across all network technologies.
- MOBILE OPERATORS
- Understand your customers and learn how to compete – and win – on customer experience.
- Target, acquire and retain high-value customers.
- Crowdsourced performance benchmarking allows Regulators to accurately measure operators across various coverage, voice, video and data metrics.
- CUSTOMER FOCUSED
- Evolve from a network-focused organization to become truly customer-centric.
- SUPERIOR CUSTOMER EXPERIENCE
- Identify, verify and resolve customer experience issues at first contact.
- GAIN A CROWDSOURCED VIEW OF QoE
- Gain a 360° view of your services as experienced by your customers, with end-to-end visibility of network capacity, utilization & cost.
SmartCX delivers use cases across the breadth of your business, providing everyone with a crowdsource view of customer quality of experience based upon a common data set.
How can we help?
For over 25 years, TEOCO has helped network operators run state-of-the-art networks and profitable businesses. Learn how we can help you in the areas critical to the success of modern CSPs.