New release speeds contract review, improves SLA credit recovery and tightens cost control for CSPs

FAIRFAX, Va. — October 27, 2026 — TEOCO, a leading provider of financial analytics, business assurance and cost optimization solutions for Communications Service Providers (CSPs), today announced a major expansion of its SmartCircuit Contract and Circuit Cost Management solution. This latest update to SmartCircuit helps CSPs capture every eligible Service Level Agreement (SLA) credit, review contracts faster and manage high-volume operations with less manual effort. Key enhancements include:

Automated SLA credit management: Credit rules from the Master Service Agreement level down to individual sites, new calculation methods, charge-based credit caps and automated claim generation.
Credit governance: A credit rule approval process, claim status history, claim justification fields and configurable dispute templates make every claim traceable.
Contract intelligence: Contract Lineage, a Multi-Document Viewer and Document Reference Search help users find key terms across contract families and attached PDFs.
AI-powered search: AI ranks contract search results so the best match appears first. User feedback sharpens results and trains the model over time.
Tech Spec compliance and contract approval governance: Tech Spec compliance tracking and contract approval checklists strengthen governance and oversight.
Productivity at scale: Bulk editing, bulk contract approvals and new SmartQueries accelerate high-volume work.

“For CSPs, every missed SLA credit and every overlooked contract term is margin left on the table,” said Eric Masur, Chief Architect at TEOCO. “With this release, SmartCircuit automates the work that once consumed our customers’ time identifying, researching and calculating SLA credits. The result is faster reviews, fewer missed credits and a clear audit trail to help our clients recover more value from their transport agreements.”

TEOCO is also continuing to incorporate AI across SmartCircuit. The solution uses Large Language Models (LLMs) to locate key terms in contract documents and bookmark them automatically, eliminating the manual PDF bookmarking that abstraction teams once performed across thousands of contracts. Upcoming features also include AI-assisted contract validation for review and approval checklists, and a natural-language interface that lets users ask questions about their contracts and contract data.

SmartCircuit 5.5 is available now. Existing customers can access full release documentation in the TEOCO Resource Center or contact their Director of Client Success to schedule an upgrade.