Today’s service providers are sitting on a treasure trove of usage data that can be analyzed to benefit their network, customers, and finances.
TEOCO SmartXDR™ provides actionable insights into business performance by analyzing billions of network events, correlating them against other business information to uncover hidden insights across your organization. TEOCO’s team of data scientists leverage proprietary tools like TEOCO SmartHub™ to support large scale data processing and analytical techniques that have delivered billions in cost savings and other benefits to our service provider customers.
SmartXDR Modules
TEOCO SmartHub Analytics
SmartXDR provides full oversight of every usage transaction that crosses your network and correlates it against millions of operational data points to uncover hidden savings and efficiencies. Instantly reduce network costs and improve billing and settlement outcomes through powerful analytics and machine learning. This solution is underpinned by a data analytics platform that scales to handle Tier-1 data levels with ease.
Margin and Profitability Analysis
When margins are tight, every cent matters. SmartXDR maintains a granular view of your entire revenue stream and compares it against all operational, network, and business costs. We then perform a large-scale analysis of every network and business transaction, viewed under a lens that understands network technologies and partner agreements, including wholesale, resale, retail, 3rd-party, multi-party, peering, and MVNO, to determine the true profitability of each service or customer relationship.
Subscriber Management
Are our subscribers on the correct rate plan? How do we avoid abuse of unlimited data plans? Answer these questions and more with SmartXDR. We analyze wholesale, wireless and roaming traffic at the subscriber, rate plan, and handset level, uncovering anomalies and insights that can improve your business. Gain access to multi-dimensional customer views to help you innovate, design and customize products, rate plans, and services that better address customer needs – without harming the bottom line.
Lawful Compliance
We’re here when you need us. Our SmartXDR Lawful Compliance service aids carriers with FCC and other government agency compliance inquiries, including call completion, QoS, data security, and FCC form filings. We understand how to manage lawful compliance requests and have the expertise and tools to meet tight government timeframes with ease.
Key Benefits
Successful Track Record
20+ year history saving our customers billions of dollars annually, with hundreds of successful case studies. It’s not unusual for customers to achieve a 5:1 ROI for initial use cases.
Backed by Decades of Domain Expertise
No one knows telecom cost savings and optimization like TEOCO. Our in-house experts have decades of domain knowledge under their belts and are ready to start generating results from day one.
Scale and Performance
Our proprietary data analytics platform is optimized for large scale data processing and analytical techniques. Our analytics solutions and services are flexible, agile, fast and scalable.
Maximize Profit Margins
We are the industry leader in reducing costs and assuring revenue.
Make Better Business Decisions
Gain the valuable, data-backed insights needed for greater business agility and to pursue growth opportunities in new and existing markets.
Predictive Analytics and Machine Learning
We consistently uncover significant cost savings for our customers, utilizing prediction-based machine learning algorithms.
Use Cases
Reducing Costs without Compromising Quality
We analyzed every transaction to identify outliers and provided costing data on all routes, to create a PNL on a per-subscriber basis.
The result: Our route optimization efforts saved our service provider customer $400 million over 4 years.
Avoiding Losses from Unlimited Data Plans
We analyzed every data transaction by subscriber and identified outliers.
The result: Identified subscribers with data usage that exceeded their terms of service. They were contacted, monitored, and plans were updated or terminated, adding $3 million in savings the first year.
Improving Profitability of MVNE Business
We analyzed usage and created a subscriber behavior profile for each opportunity.
The result: Identified hidden MVNE market segments and defined correct approach that led to a 10x increase in revenue – and still growing after 5 years.
Reducing Losses from International Fraud
Our customer wanted to avoid unbilled costs from international chat lines.
The result: Enriched Voice and Data records with TEOCO-provided International Chat Line numbers. We then worked with the CSP’s fraud team to block these calls, reducing International LD expense by $2 million.
Testimonials
“We uncovered some missed billing within a customer account. In order to go back and accurately bill, we had to get all the way down to the transaction level—which was no small task given our customer has millions of devices, each generating multiple transactions each month. It was a heavy lift and we relied heavily on TEOCO data to both quantify the missed charges and provide the necessary detail to support them.
All in, across multiple data sources, we were able to manually bill approximately $29M. This was a huge win for us at year-end, and honestly, we wouldn’t have gotten there without TEOCO’s support. They were incredibly helpful throughout this process.
We truly appreciate everything TEOCO did to help us get this across the finish line.”
— Tier 1 U.S. Communications Service Provider
TEOCO SmartXDR
Network connectivity and inventory lifecycle management
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How Can We Help?
For over 30 years, TEOCO has helped network operators run profitable businesses. Learn how we can help you in the areas critical to the success of modern CSPs.
