The data explosion and the rise of social, mobile, and geo information have added layers of complexity to operations management, shifting CSPs’ focus from the network to the customer.
OVERCOMING THE “SERVICE BLIND SPOT”
Service Operations Centers (SOCs) gather resources in a single location and manage disconnected data streams and events, delivering information on the Quality of Service (QoS) provided to subscribers. Beyond repurposing their Network Operations Centers (NOCs) resources, operators need to be accompanied throughout the transition with effective solutions that consolidate NOC skills and SOC requirements.
SOC solutions are as dynamic as the users they seek to serve. Across OSS, BSS and CRM data, service can only be achieved once all data sources are combined into a unified view.
Our SOC solutions are based on our Service Assurance suite, a unique, bi-directional mediation platform that processes information from multiple vendors and technologies and correlates it to create a consolidated view of all domains and data. With unified and centralized multi-dimensional metrics: KPIs/KQIs/CEIs, and powerful engines to boost the efficiency of users, Helix busts the silos between network and services views, so operation centers can deliver a better quality of service and improve customer care capabilities.
END-TO-END SERVICE MANAGEMENT SPANNING HYBRID & VIRTUALIZED NETWORKS
Offering a dedicated SOC dashboard to enable SOC users to monitor and view their services, sites, and customer status, Helix supports CSPs with their new operational processes, by:
- Prioritizing responses according to customer groups and Customer Lifetime Value (CLV)
- Including geo-location based services
- Focusing on enterprise customers governed by SLAs and particular needs
The SOC solution enables users to further investigate and drill into the services instances, and sites using performance, fault and configuration information, across domains, networks and topologies.
SCALABLE SOLUTIONS THAT REDUCE YOUR OVERALL INVESTMENT
Obtaining a consolidated view of real-time information is a big data problem that requires proven analytics capabilities. With our service assurance and analytics platforms, you can access and correlate data from all silos, and obtain a detailed view of activities, from network, to services, to customers and devices. Scalable and convergent, our SOC solution enables you to reduce your capital investments.