GET ACTIONABLE INSIGHTS – PROVIDE BETTER SERVICE
In the new digital age the winning service providers will be the ones that deliver cost-effective, high-quality digital services. The ability to automate and optimize service assurance has become critical for service providers to cope with the increase in complexity and data volumes in the lead towards 5G and network transformation. To get there, Helix® Analytics embraces AI and Machine-Learning technology to enable CSPs to adapt their service assurance methodology and automate their operations and engineering processes.
The patterns detected by Helix Analytics help NOC, SOC and Engineering personnel to uncover, understand and optimize their network and service performance by identifying correlations and anomalies that cannot be detected manually.
ANALYTICS AT YOUR FINGERTIPS
Helix® Analytics is an integrated set of service assurance software tools that apply patented AI and Machine-Learning algorithms on large volumes of data from diverse sources. These tools reveal deep, actionable insights about services and their underlying network resources, enabling service providers to:
- Focus NOC, SOC and Engineering attention on critical issues
- Predict and prevent service degradations and SLA violations
- Minimize the impact and expedite the resolution of fault, performance and service events
- Automate the most complex processes to support self-healing and closed-loop
PREDICT. REACT. RESOLVE.
Helix® Analytics includes both predictive and reactive tools, combined together and made easily accessible. From detection of anomalies, through root-cause analysis and alarms prioritization, and on to prediction and service impact – these tools reduce the volume of data that needs to be acted upon and the time and effort it takes to fix network outages. The value of those analytical tools grows significantly as they become essential elements in process automation, leading to improved operational efficiency and enhanced customer experience.