Service Assurance Services
Communication service providers are under constant pressure to improve margins while also providing superior service. Meanwhile, it’s becoming harder to find enough resources with the right skills and experience to manage today’s increasingly complex networks. The never ending challenge of hiring, training, and retaining enough qualified staff to manage a network around the clock, 365 days a year, can take a toll on service quality and budgets.
Many CSPs are turning to outside experts for help. By outsourcing your service assurance needs to TEOCO, you no longer need to worry about staffing challenges and maintaining the latest software tools and infrastructure.
Key Benefits
- COST SAVINGS
- Outsourcing can reduce operational costs. By leveraging economies of scale and expertise, we deliver high-quality services at a lower cost.
- EXPERTISE
- Our dedicated team of experts leverage proven processes and have a deep knowledge of network operations, maintenance, and troubleshooting. This expertise can help improve network performance and reduce downtime.
- FLEXIBILITY
- Gain flexibility in terms of staffing, infrastructure, and technology. Adapt to changing business requirements and market conditions more quickly.
- RESULTS
- Achieve faster problem resolution, improved network performance, and higher customer satisfaction scores.
- ACCESS TO ADVANCED TOOLS AND TECHNOLOGIES
- Our teams have access to TEOCO’s cutting-edge AI/ML based tools and technologies that can help monitor, manage, and troubleshoot your network more effectively.
Assurance Services Portfolio
Our assurance services can be designed to fit your needs and your budget. Through a combination of cutting edge tools, proven methodologies that leverage global best practices, and the right team with the right expertise, TEOCO becomes both your partner, and your competitive edge.
FAAST - FAULT ANALYTICS AS A SERVICE
FaaST delivers actionable intelligence based on the latest machine-learning techniques for analyzing historical alarm data, which is then analyzed by TEOCO’s team of telecom subject matter experts.
We provide your operations and engineering teams with ongoing fault analytics and analysis through insight reports and actionable recommendations for fast, reliable detection of the root cause of network outages, and we can even help automate their resolution.
NETWORK AND SERVICE OPERATIONS CENTER (NOC/SOC) SERVICES
We provide a range of 24/7 monitoring and support services for mobile and fixed-line networks. Services include network surveillance, fault management, performance monitoring, and incidence management.
We even offer a comprehensive Build Operate and Transfer (BoT) practice that supports transferring the necessary skills and ownership for when you’d like to transition these capabilities in-house.
How can we help?
For over 25 years, TEOCO has helped network operators run state-of-the-art networks and profitable businesses. Learn how we can help you in the areas critical to the success of modern CSPs.