TEOCO Receives the 2012 Stratecast Product Line Strategy Award in the Global CSP Financial Assurance Market
Its expanded product line and focus on higher margins for its CSP customers give TEOCO the edge
MOUNTAIN VIEW, Calif. — March 28, 2013 — Based on its recent analysis of the global communications service provider (CSP) financial assurance market, Stratecast | Frost & Sullivan recognizes TEOCO with the 2012 Stratecast Global Product Line Strategy Award in the global CSP financial assurance sector.
TEOCO is one of the top suppliers in this market, which includes traditional revenue assurance, financial fraud management, and margin analysis. The CSP financial assurance market is set to grow strongly; Stratecast projects a five-year compound annual growth rate of 12.8 percent for the global market.
To march ahead in this fragmented sector, TEOCO adopted a core strategy of deep penetration within a global customer base through multiple solution capabilities. To this end, it has made various acquisitions over the past six years, expanding its product offerings and geographic footprint. TEOCO currently offers three major product lines designed to address business support needs and network operations within the service assurance, network optimization and margin assurance domains. A fourth product line—focused on business analytics for financial, network and marketing users—integrates TEOCO’s various offerings to construct a consolidated view of financial performance, customer behavior, and quality of experience.
Today, the company is much more than a supplier of financial assurance solutions. TEOCO’s ability to tie its various assets together and apply the same insight gained for financial assurance with real-time analysis of previously nonrevenue-oriented network data, helps its customers focus on a better experience with their customers, while also improving overall financial performance.
“TEOCO’s extensive product line, within the financial assurance market and in adjacent sectors, combined with its newly expanded geographic reach, will have a positive impact on its market share as cross-selling opportunities arise,” said Karl Whitelock, global director, OSS BSS strategy Stratecast | Frost & Sullivan. “We expect continued growth from TEOCO in the coming months as business opportunities with new and existing customers continue to evolve.”
Recognizing there is no “one-size-fits-all” solution, and building the capability to work with different types of CSPs serving different end-customer bases with different needs, has been crucial to TEOCO’s success. The company’s Margin Assurance product line addresses many different individual use cases through an assortment of delivery methods. This combination allows TEOCO to cater to service providers of all sizes and in all geographies. Solutions are offered as a product—the solution is delivered, installed and operated within a CSP’s data center—or through an offsite model, where the solution is housed at TEOCO’s data center and accessed remotely. This allows a CSP to pick and choose the solutions it needs most and then to eventually scale up as additional business needs dictate.
Overall, TEOCO is positioned for continued growth as a result of its expanded product line that garners bigger margins for its CSP customers. In recognition, Stratecast is pleased to present the company with the 2012 Global Product Line Strategy Award in the CSP financial assurance market.
Stratecast presents this award, after publication of its bi-annual market assessment report, to the company that has developed a comprehensive product line that caters to the breadth of the market it serves. The award recognizes the extent to which the product line meets customer base demands, the overall impact it has in terms of customer value, as well as increased market share.
TEOCO is a leading provider of Assurance and Analytics solutions to Communication Service Providers. TEOCO’s product portfolio includes:
Customer Analytics –Combine profitability, quality of experience, and behavioral data to better understand, target and engage the subscriber base.
Margin Assurance – Manage costs and revenues to understand the profitability of every transaction.
Service Assurance – Resolve faults, maximize performance & utilization, and improve customer experience.
Network Optimization – Optimize radio access networks to reduce costs while improving coverage, capacity, and quality of the network.
Since 1995, TEOCO has helped over 140 of the largest service providers around the world to manage and evolve their businesses efficiently and profitably, while enhancing the customer experience.
Stratecast collaborates with our clients to reach smart business decisions in the rapidly evolving and hyper-competitive Information and Communications Technology markets. Leveraging a mix of action-oriented subscription research and customized consulting engagements, Stratecast delivers knowledge and perspective that is only attainable through years of real-world experience in an industry where customers are collaborators; today’s partners are tomorrow’s competitors; and agility and innovation are essential elements for success.
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