Location: Costa Rica Date: 14th July 2022

Responsibilities

  • Subject Matter expert on IP MPLS domain
  • Present to the Customer the TEOCO solution concept and capabilities
  • Work closely with customers, providing them online and onsite technical support with root cause analysis.
  • Optimize network performance for the various deployments of our customers.
  • Deep understanding of TEOCO solution, feature behavior, and the different parameters that tune the behavior of our product.
  • Work with product management, pre-sale, feature architects and developers.
  • Perform telco analytics, Performance analysis, competitive analysis, tests and recommend accordingly.
  • Leveraging ML and analytics tools to enhance and operationalize network monitoring

Requirements

    • At least 3 years working in a telecom operator as Performance analysis, NOC, Network Support, or Operations Engineer with experience of configuring Equipment such as: Routers, Ethernet Switches, VoIP devices. OR At least 3 years of experience working for a large vendor (e.g. Cisco, Juniper…) in one of the following positions in this order: field support engineer, performance analysis and similar
    • Knowledgeable in the following areas (as many as possible) : SNMP, OSPF, BPG, MPLS, QoS, Syslog,
    • The position requires great customer facing and communicational skills
    • Advantage: experience in delivery positions
    • Advantage: Having Cisco educational degree as CCIP, CCNA
    • Advantage: Experience in configuring MRTG, RRD Tools or CACTI freeware tools
    • Advantage: Degree in Computer Science and/or experience with Java scripts, VB, Shell, Perl
    • Capable of dealing with urgent customer issues in a multi-tasking mode

Job Type

  • Full-time

Work Remotely

  • Temporarily due to COVID-19

COVID-19 Precautions

  • Remote interview process
  • Virtual meetings

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