Location: Costa Rica Date: 10th September 2021

This role will provide technical support to TEOCO’s Service Assurance customers.

ROLE & RESPONSIBILIES

  • Monitoring the performance of servers & applications
  • Troubleshoot & verify the alarms received from application or monitoring tool
  • Advanced troubleshooting skills are must in order to resolve L1/L2 tickets
  • Prepare various reports related to system health check & application performance
  • Able to work on critical tickets & coordinate the work with internal teams for root cause & permanent solution
  • Able to automate manual tasks to reduce efforts of monitoring/troubleshooting
  • Track SLA for assigned support tickets
  • Can maintain good relation with Customer & handle escalations

QUALIFICATIONS & SKILLS

  • Good Knowledge of Unix, Linux, SQL, PL/SQL, shell scripting basics

  • Troubleshooting skills needed for application based on Unix, Linux & DB: SQL, PL/SQL
  • Able to write SQL queries by own based on requirement.
  • Prior experience in L1/L2 tech support for multiple customers.
  • Strong Technical knowledge of OSS and/or Network Performance / Fault Management systems.
  • Good Knowledge of Networking and Telecommunication.
  • Good knowledge of ORACLE database and SQL.
  • Have a good knowledge of Windows O/S, UNIX or HP-UNIX and MS Office software
  • Academic Criteria: Bachelor’s degree or equivalent
  • Experience Range (In years): More than 2 years

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