Location: Remote, USA Date: 8th December 2021

RESPONSIBILITIES

  • Manage team of individuals with responsibility for performing specific customer requirements as it relates to TEOCO’s managed services engagements.
  • Managed services efforts may include ensuring payment processing, balance forward reconciliation, account coding, and directed audit review of Client telecom invoices are completed accurately within established timelines.
  • Audit findings will be filed as disputes and disputes will be worked through to resolution.
  • There may be some account reconciliation activity such as investigating misapplied payments, credit balances, and unaccounted for balance forward amounts.
  • Customer reporting may also be required.
  • As team lead you will have responsibility for obtaining and maintaining the team including hiring, setting up working environment, training, development, attendance, accuracy of work and TEOCO employee performance reviews.
  • You will monitor the team’s work to ensure compliance with the assigned clients contract/customer requirements. Perform review and approval of invoices as the assigned thresholds.
  • Update and keep current the customer’s Standard Operating Procedures (SOP) document as assigned.
  • Ensure compliance with SOP for all team member’s work efforts.
  • Ensure team accurately performs audits and file appropriate disputes and/or audit notes with required documentation.
  • Prepare and utilize reporting as necessary to monitor performance.
  • Manage accuracy and timely delivery of any special projects/assignments that are assigned to the team.
  • You may also be assigned specific invoices/projects in which you will have responsibility for completing.

REQUIREMENTS

  • Bachelor’s Degree, preferably in Finance, Accounting, Economics, Math or Statistics
  • Previous management experience
  • Preferred 2 years managed services;
  • 2+ years of experience working in telecom environment helpful or 2+ years of Accounts Payable experience

Apply for Managed Services Manager (Telecom Expense)

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