Location: Remote, USA Date: 14th March 2023


  • Receive hands-on training of TEOCO’s products and services
  • Work directly with customers
  • The candidate’s primary responsibility will be to handle tickets, phone, chat, email and various other Customer Support and Operations Support functions
  • 5-day schedule will occasionally need to cover weekend activities
  • Manage and triage a large number of incoming requests in a timely manner
  • Work closely with the Operations team to plan delivery routes, review product updates
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Take the extra mile to engage customers, building relationships of trust through open and interactive communication
  • Follow communication procedures, guidelines and policies
  • Assist with developing new processes and providing insight and feedback to help move the team forward

Experience and Qualifications:

  • Candidates should be highly motivated, friendly, professional and also love working on a team
  • Must have an excellent work ethic
  • Quick learner
  • Strong phone skills including managing calls, quickly finding solutions to inquiries while providing exceptional service
  • Ability to multi-task and organize work for timely completion
  • Ability to follow oral and written instructions
  • Ability to communicate effectively orally and in writing
  • Ability to speak, write, read, and understand standard English

Apply for Customer Support Engineer

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