JOB DESCRIPTION, DUTIES & RESPONSIBILITIES:
Lead analysts on the TWC managed services team in processing and validating invoices, specifically Type 2, ITEL and CARE business units. Ensure payment processing, balance forward, account coding, and directed audit review of Client telecom invoices are completed accurately within established timelines through BTOD, TEOCO’s cost management system. Review auto-audit results and OC&C audits (install, discos, changes, non-recurring costs, determine disputable charges, prepare disputes for filing with appropriate vendors, and ensure dispute resolution credits are updated in the system for successfully resolved issues. Establish audit processes as needed.
Interface and communicate with Client personnel in a professional manner and ensure compliance with contractual obligations.
Review & approve invoices from vendors related primarily to facility costs; some usage invoices may also be included. Employee will compare billed circuits, to the provisioning data supplied by Client, manually or by query, in order to determine the authenticity of all facility circuits billed. As directed, employee will check rates and other cost elements assessed on circuit bills. Position may involve querying and complex understanding of access cost issues. Employee will be required to research contract or tariff information on a regular basis to determine the legitimacy of the charges. There may be some account reconciliation activity such as investigating misapplied payments, credit balances, and unaccounted for balance forward amounts.
Deliver workflow aging reports to distribute to client during month end close period. Collaborate with client on validating new BANs, following established processes and procedures when staging into the system. Ensure managed services mailbox is monitored and appropriately actioned. Ensure work assignments are evenly distributed amongst team members for optimal productivity.
EXPERIENCE & QUALIFICATIONS:
Essential: Bachelor’s Degree, preferably in Finance, Accounting, Economics, Math or Statistics.
Desirable: 1+ years Telecom Cost and Auditing Knowledge.
Academic Criteria: BS
Experience Range (In years): 1-5