• Workplace Culture

    At TEOCO we are dedicated to making this a Great Place to Work® and to employee well-being. In truth, our employee commitment is reflected in our company name, which stands for “The Employee Owned Company.”

    We recognize that helping our employee-owners achieve a healthy work-life balance and grow meaningful careers will motivate them to continue their career path at TEOCO and foster strong customer relationships, thereby driving our business success.

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Working at TEOCO

TEOCO

Workplace culture and values

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At TEOCO we are dedicated to making this a Great Place to Work® and to employee well-being. Our employee commitment is even reflected in our company name, which stands for “The Employee Owned Company.”

Job Opportunities

TEOCO Corporation is an equal opportunity employer and does not discriminate in its employment practices against otherwise qualified applicants or employees on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, veteran status, or any other status protected by federal and/or state law or Executive Order.

  • SIM Developer

    uk, leatherhead

    JOB DESCRIPTION, DUTIES & RESPONSIBILITIES:

    The individual will be capable of providing a range of experience and sound advice to a project and a team. The individual may become a specialist in a particular area of software and ultimately may be given responsibility over it. The company may provide training material to assist the individual in these goals. The individual will possess strong programming and technical skills and be capable of proactively working on a project without requiring constant supervision by the team leader.

    The individual must be highly competent in working with complex mathematical algorithms which provide the basis for Telecoms technology simulations. This person must have sufficient RF domain knowledge to collaborate effectively with product experts and/or customer representatives to work out the requirements for emerging technologies and/or features; especially when the literature is unclear about what the industry expects to happen. This person must have extensive knowledge of the ASSET simulator and how to incorporate new features and/or functionality without breaking older technologies and functions. This person must understand and be able to work with the simulations for planners (e.g. RSI, BSIC, scrambling code, PCI); be able to compare results from different tools; and work with other TEOCO teams to ensure that our products are aligned from an algorithm perspective.

    Product Quality

    • The individual will proactively learn the functionality and feature set of their software product.
    • The individual should be capable of fixing bugs and their quality should be of a high standard.
    • The individual will know the following development processes:
    1. Software Development Process
    2. Change Management Process
    3. Configuration Management Process
    4. C++ Coding Guidelines
    5. User Interface Style Guide
    6. Jira User Instructions
    7. Target Process User Instructions
    • The individual will be capable of performing unit and integration testing that meets the defined quality criteria.
    • The individual will be capable of performing and receiving software walkthrough’s to educate and encourage the team into building high quality software.
    • The individual will strive to create a highly cohesive and modular product that ultimately lowers the cost of adding new functionality to it.

    Project Management

    • The individual will be aware of the current milestones and deliverables. The Team Leader will inform this person of these goals.
    • The individual will be capable of planning and estimating the timeframe of deliverables that the Team Leader has assigned to them. These will then be passed on to the Team Leader.
    • The individual will be responsible for monitoring their progress in producing any deliverables, if slippage occurs or is likely to occur then the Team Leader must be informed.
    • The individual will be capable of proactively identifying and managing risk to assist in timely delivery.

    Team Management

    • The individual may occasionally be given the option of mentoring/managing a small group of developers or becoming a “Project Lead” on a particular deliverable. This responsibility will be given under the R&D Manager’s discretion.
    • The individual will be capable of providing advice and recommendation whilst assisting the Team Leader in interviewing suitable candidates for joining the team.

    EXPERIENCE & QUALIFICATIONS:

    Essential:

    • Experience with software development in a Windows environment is essential.
    • Capable of creating detailed design specifications
    • Strong interpersonal and communication skills
    • Capable of multitasking and handling load under pressure
    • Capable of task estimating
    • Possess strong SQL skills preferably using Oracle
    • Knowledge of C++ and/or C#
    • Visual Studio 2012 or later
    • Understanding of XML and associated technologies such as XSLT & XSD
    • Windows & MFC Programming Experience
    • Microsoft ATL and COM knowledge would be a plus
    • Knowledge of Radio Network Planning & Optimization would be a plus

    Desirable: Mathematical algorithms, telecoms. Experience with one or more of the following is a plus: Radio Access Networks, Oracle Database.

    Academic Criteria: BS in Computer Science, Software Engineering, Telecommunications or related experience

    Experience Range (In years): 4-8+ years of experience in developing large scale mission-critical software applications.

  • Senior Project Manager

    rochester

    Overall Project Management responsibilities for all Back Office Engineering work with team members in multiple locations in the US and India.  Plan and execute projects for rolling software engineering releases for multiple products throughout the year.  Facilitate collaboration between Marie’s team and the analysts, software engineers, testers and technical support for deployments.  This will take at least 50% once ramped up.  The balance of time will be dedicated to other product engineering projects in Business Analytics, likely BillTrak Link first.  This personal will also assist Mike Schutterop with PMO activities involving the development and roll-out of new processes and tools across the LOB, including support for existing monthly processes for Labor Capitalization and Project and Product Profitability analysis to serve LOB leadership.

    Experience & Qualification:

    Essential:

    • Project Management Certification
    • 5-15 years of professional project management experience
    • Internal Software engineering project experience
    • Excellent verbal & written communication skills
    • Strong Leadership skills
    • Expert level MS Project skills
    • Quick leaner
    • Independent / Self-starter

    Desirable:

    • PMI PMP or PgPM Certification and membership in good standing
    • Background in Telecommunications Industry
    • External Customer facing project experience

    Academic Criteria: Bachelor in relevant major

    Experience Range (In years): 10-15 years

  • Verizon Sales Executive

    dallas, tx, new jersy

    Summary of Role:

    The TEOCO Verizon Account Executive is a customer-facing executive level sales professional responsible for sales of the entire TEOCO business service solutions (BSS) and operational support systems (OSS) portfolio into the Verizon account nationally.  As such, the primary performance metrics for the role are revenue, bookings and related forecast accuracy against a sales quota for the TEOCO solutions portfolio at Verizon.  The Verizon Account Executive conducts their role in the framework of  TEOCO’s collaborative sales model  which defines what the responsibilities of the various TEOCO stakeholder organizations, i.e. product owners, presales engineering and delivery management, are at various stages in the sales process.  In this framework, the Verizon Account Executive leads this opportunity team in developing and executing the opportunity sales strategy.

    Responsibilities and Daily Activities:

    • Development and maintenance of business relationships with key Verizon decision makers
    • Owns TEOCO solutions portfolio sales bookings in the Verizon account nationally
    • Forecast and forecast accuracy for all TEOCO business in Verizon
    • Development and successful execution of TEOCO solutions sales strategies in the Verizon account
    • Initiates, organizing and conducts meetings required to execute opportunity sales strategies
    • Tracking opportunity through presales milestones and working with team members to deliver in a timely manner
    • Owns sales opportunity negotiation strategies and performing front-line negotiations
    • Maintain a very high level of customer satisfaction

    Experience & Qualification:

    • Residence in metropolitan area with easy access to major Verizon offices.
      i.e. New Jersey, Dallas.
    • 10 years minimum Executive Level sales experience in BSS and/or OSS solutions to Verizon. Demonstrated working relationships with key Verizon executives
    • 5 years minimum experience in software sales.
    • Experience and demonstrated proficiency in leading collaborative “solution selling” sales efforts involving multiple Verizon stakeholder organizations
    • Executive level acumen in conducting business requirements investigations and presenting represented company and related solutions in context of customer business objectives
    • Experience with and demonstrated proficiency in utilizing business case modelling tools in value-add selling and sales strategies
  • AT&T Sales Executive

    dallas, atlanta, ga, tx

    Summary of Role:

    The TEOCO AT&T Account Executive is a customer-facing executive level sales professional responsible for sales of the entire TEOCO business service solutions (BSS) and operational support systems (OSS) portfolio into the AT&T account nationally.  As such, the primary performance metrics for the role are revenue, bookings and related forecast accuracy against a sales quota for the TEOCO solutions portfolio at AT&T.  The AT&T Account Executive conducts their role in the framework of  TEOCO’s collaborative sales model  which defines what the responsibilities of the various TEOCO stakeholder organizations, i.e. product owners, presales engineering and delivery management, are at various stages in the sales process.  In this framework, the AT&T Account Executive leads this opportunity team in developing and executing the opportunity sales strategy.

    Responsibilities and Daily Activities:

    • Development and maintenance of business relationships with key AT&T decision makers
    • Owns TEOCO solutions portfolio sales bookings in the AT&T account nationally
    • Forecast and forecast accuracy for all TEOCO business in AT&T
    • Development and successful execution of TEOCO solutions sales strategies in the AT&T account
    • Initiates, organizing and conducts meetings required to execute opportunity sales strategies
    • Tracking opportunity through presales milestones and working with team members to deliver in a timely manner
    • Owns sales opportunity negotiation strategies and performing front-line negotiation
    • Maintain a very high level of customer satisfaction

    Experience & Qualification:

    • Residence in metropolitan area with easy access to major AT&T offices.
      i.e. Dallas, Atlanta.
    • 10 years minimum Executive Level sales experience in BSS and/or OSS solutions to AT&T. Demonstrated working relationships with key AT&T executives
    • 5 years minimum experience in software sales.
    • Experience and demonstrated proficiency in leading collaborative “solution selling” sales efforts involving multiple AT&T stakeholder organizations
    • Executive level acumen in conducting business requirements investigations and presenting represented company and related solutions in context of customer business objectives.
    • Experience with and demonstrated proficiency in utilizing business case modelling tools in value-add selling and sales strategies
  • Sales Manager

    turkey

    Description

    The Sales Manager will be responsible for achieving sales targets and ensuring the consistent and overall growth of TEOCO’s business in Turkey.  The Sales Manager will also be responsible for developing new business partnerships as well as maintaining and growing existing relationships with customers and other partners.

    Principle Duties and Responsibilities:

    • Manage every aspect of the customer and customer sales process.
    • Establish and maintain successful business relationships with partners and existing customers.
    • Gather and analyze data and provide forecasts, business-review data, sell-through information, and other analysis required to ensure the continued growth of sales in the region.
    • Establish close working relationships with the various departments in TEOCO’s regional headquarters, to ensure continuous focus and support of the EMEA business.
    • Organize, attend, and lead customer meetings and presentations at TEOCO exclusive events and other industry events.
    • Develop an overall sales strategy to ensure the continuous growth of key accounts and maintain a leading market share in the region.

    Required Education/Experience:

    • Academic degree – Must
    • At least 5 years of experience selling projects/solutions to CSP’s
    • Experience with direct sales to customers
    • Technology oriented (OSS, BSS, Service assurance, customer experience, Mobile, Analytics, RAN Optimization, Geolocation and Planning).
    • Experience working with customers in Turkey, specifically with Turk Telecom (AVEA), Turkcell and Vodafone.
    • Experience with Turkcell affiliates – Advantage
    • Proficient in the English language
    • Additional languages – an advantage
    • Readiness for Frequent travel
  • Project Manager

    mexico

    JOB DESCRIPTION, DUTIES & RESPONSIBILITIES:

    • Objective

    To manage the delivery of telecommunication network management software projects from initiation to closure.

    • Requirements
      • More than 5 years’ experience in managing professional services projects – Mandatory
      • Vast experience in managing a team with a diverse array of talents and responsibilities – Mandatory
      • Experience working with international teams – Advantage
      • Engineering degree, or similar – Mandatory
    • Familiarity with telecommunication network and environment – Advantage
    • Functions and responsibilities
      • Planning, execution, budget monitoring and control, stakeholder coordination, and improvement activities during the project life cycle.
    • Ability to identify customer business needs, and find , define and provide  value solutions for them.
      • Deployment of products and services.
      • Direct interaction with the customer to understand and respond to their needs in order to achieve successful deliveries.
      • Setting expectations with external and internal stakeholders.
      • Coordination and orchestration of the different groups involved: Research and development, quality assurance, integration, devops, professional services, marketing, among others; following best practices.
    • Special skills:
      • Self-starter.
      • Ability to work by objectives, with minimal supervision.
      • Ability to work within a multicultural team.
      • Ability to communicate and listen.
      • Good interpersonal skills.
      • Organized
      • Good planning skills.
      • Assertive.
      • Able to work under pressure.
      • Dynamic and flexible.
      • Ability to multitask.
      • Business orientation

    EXPERIENCE & QUALIFICATIONS:

    Essential: 5 years’ experience in delivery of professional services projects

  • Account Manager

    usa, dallas

    JOB DESCRIPTION, DUTIES & RESPONSIBILITIES:

    • Act as primary customer interface for device OEMs, chipset vendors and other customers seeking Device Test services
    • Travel to US and global customers to explore new business opportunities with new and existing customers
    • Gather customer technical requirements and communicate them to TEOCO ; work to develop ideas for new solutions and service offerings
    • Explore professional service and solutions that TEOCO can provide customers beyond traditional 10776 Device Test
    • Work with Pre-Sales Engineer to provide quotes for test services based on customer inputs Monitor delivery of services and test sessions in the lab
    • Understand the financial rules of our business and provide information to Finance for invoicing and other financial activities
    • Keep up to date on technical offerings of Device Test and AT&T test requirements
    • Work with other LOB solutions to develop X-LOB solutions

    EXPERIENCE & QUALIFICATIONS:

    Essential:

    Customer Interfacing Skills, Knowledge of Wireless Telecommunication Industry, Business Management, and understanding of test specifications of the major US operators.

    Desirable:

    Experience with Carrier acceptance and Conformance testing, and Mobile or IoT device development

    Academic Criteria: Bachelor’s or Master’s degree in Engineering or Computer Science

    Experience Range (In years): Over 5 years of working in the telecommunications industry

  • Sr. Software Engineer

    fairfax, va

    This person will be responsible for designing and developing carrier-grade solutions for the Telecommunications marketplace.  We’re looking for someone who has a broad and a deep understanding of SQL and Database disciplines and a solid working knowledge of .Net and Java technologies.  You must be able to collaborate with other software engineers in delivering high quality solutions within a timely manner.  The position requires a hands on, practical approach to problem solving, including code development when needed in addition to design and architecture.  You must be able to lead, manage and drive multiple technical solutions in parallel.

    Essential:

    • 7-15 years of demonstrated experience in designing and developing software utilizing Oracle databases
    • 5+ years of Experience in SQL and Oracle PL/SQL (Required)
    • Very good understanding of database concepts (Required)
    • Good analytical and communication skills (Required)
    • Hands on SQL and Oracle PL/SQL Development
    • Must have hands on ability to convert requirements and other technical specifications into high quality code.
    • Must be able to break up work into smaller components to assign to other Developers across disciplines
    • Produce and review product design for compliance with software requirements, design principles, coding standards, and related specifications.
    • Must have high trouble shooting skills along with exploration skills to find out the root cause of various issues.
    • Conduct Technical Impact analysis to mitigate the risks.
    • Work with project management to define milestones, manage issues and risks
    • Work with team members across many time zones/offices
    • Must be able to work with little direct supervision.
    • Must have thorough attention to details.

    Desirable:

    • Experience with .NET or Java (Advantage)
    • Experience in SQL Performance Tuning (Advantage)
    • Telecom industry experience (Advantage)

    Academic Criteria:  BS/MS/PHD in Computer Science, Electrical Engineering or equivalent

    Experience Range (In years):7-15 years

  • Program Manager

    milpitas

    Job Requisites:

    • A person with Bachelor’s or Master’s degree in Electrical, Electronics or Computer
    • At least 5 years of relevant experience in the field of Telecommunication
    • Should have hands on experience in executing test cases on some Equipment vendors
    • Experience on Rohde & Schwarz, Anite, Anritsu would be added advantage
    • Should have log analysis expertise for LTE
    • Experience of Qualcomm or Intel tools like QXDM, QPST would be added advantage
    • Should have very good understanding of LTE, WCDMA, IMS Call flows
    • Knowledge of Carrier specific testing(Verizon, T-Mobile) would be preferred.
  • Implementation Engineer

    israel

    Working as part of a team and individually, you will be responsible for the development and the implementation of TEOCO’s Service Assurance suite.

    Job Responsibilities

    • Development of software adaptors / drivers per customers’ requirements and Telecom designs
    • Install, configure and train the project teams with the customized solution package
    • Support the testing teams internally and onsite
    • Support and guide the customer remotely and onsite
    • Technically support Pre-sale and demo activities

    Job Requirements

    • Degree in Industrial Engineering / Management Information Systems / Electrical Engineering or equivalent.
    • Coding capabilities in C, C++, Java or equivalent.
    • Experience with Unix and SQL – Advantage
    • Experience with Delivery groups and/or Telecom knowledge – Advantage
    • Very High level English- both in written and verbal abilities
    • Presentation / training skills
    • Ability to travel abroad frequently

     

  • Legal Associate

    israel

    We are looking for a Legal Associate, a business oriented counsel, familiar with commercial matters and aspects of high-tech companies.
    You will be a strong resource for the global team, managing various commercial documents (including confidentiality agreements, license agreements, contracts with contractors, clients and suppliers), negotiating legal transactions, reviewing commercial engagements and providing legal advice.

    Requirements:

    • 2-3 years of experience in Hi-Tech domain
    • Ability to work under pressure in a dynamic global environment
    • Excellent verbal and written communications in English
    • Team Player
    • Service oriented

     

  • Telecom Expert

    usa, dallas, fairfax, atlanta, tx, va, kansas city, philadelphia

    JOB DESCRIPTION, DUTIES & RESPONSIBILITIES

    This person will be responsible for providing the customer a full OSS solution for Fault, Performance and Service managements with a telecom expertise.

    He/She will gather requirements from the customer and define a high level design for the external customer and internal customer, the development team.  They will also understand the customer network in various domains with the ability to propose and customized telecom solutions.

    EXPERIENCE & QUALIFICATIONS

    Essential:

    • At least 3 years working in a telecom operator as Performance analysis, NOC, Network Support, or Operations Engineer with experience of configuration and management of Equipment such as: Routers, Ethernet Switches, VoIP devices.
    • Knowledgeable in the OSS area
    • Capable of dealing with urgent customer issues in a multi-tasking mode

    Desirable:

    • Knowledgeable in the following areas (as many as possible) : SNMP, OSPF, BPG, MPLS, QoS, Syslog, VRRP.
    • Advantage: Having Cisco educational degree as CCIP, CCNA
    • Advantage: Experience network monitoring using HP TeMIP, IBM Netcool, SolarWinds or any other OSS tool.
    • Advantage: Experience in configuring MRTG, RRD Tools or CACTI freeware tools
    • Advantage: Degree in Computer Science and/or experience with Java scripts, VB, Shell, Perl
  • Revenue Assurance Consultant

    kansas city

    JOB DESCRIPTION, DUTIES & RESPONSIBILITIES
    Responsible for scoping new opportunities, defining requirements and driving the implementation of new opportunities.  The Revenue Assurance SME is also responsible for supporting all presale activities and all ongoing revenue assurance efforts via process improvements, analytic support and technical support.
    EXPERIENCE & QUALIFICATIONS
    Essential: Strong Analytical skills, College degree required, preferably in Finance, Accounting, Economics, Math or Statistics.  Proficient with Microsoft Office applications.  Able to adapt to changing priorities.  Organized and detail oriented.  Able to work in a fast paced environment.  Demonstrated experience in continuous improvement initiatives and project management.  Strong written and verbal communications skills and organization skills.  3+ years of experience with Revenue Assurance practices and processes

    Desirable: Masters degree.  A working knowledge of Business Objects and SQL a plus in addition to experience in Data Analytics.  7+ years of experience working.

    Location:  US – Kansas City Office

  • Revenue Assurance Analyst

    kansas city

    JOB DESCRIPTION, DUTIES & RESPONSIBILITIES
    Utilizing TEOCO proprietary tool, create audit reports, review and analyze data output from multiple sources and identify revenue recovery opportunities in clients’ customer base.  Validate findings and drive recovery completion.  Document research, work activities, and correspondence as needed and/or required.
    EXPERIENCE & QUALIFICATIONS
    Essential: Strong Analytical skills, College degree required, preferably in Finance, Accounting, Economics, Math or Statistics.  Proficient with Microsoft Office applications.  Able to adapt to changing priorities.  Organized and detail oriented.  Be able to work in a fast paced environment.

    Desirable: A working knowledge of Business Objects and SQL a plus in addition to experience in Data Analytics.  2+ years of experience working.

    Location:  US – Kansas City Office

  • Production Support Engineer

    usa, fairfax, rochester, va, ny

    Job Description, Duties & Responsibilities

    Responsibilities will include:

    • Performing administration including installs, upgrades, configuration, and monitoring of TEOCO and third party products (Citrix, Business Objects, Oracle Client, Apache/Tomcat, etc).
    • Devising, implementing, and managing system monitoring, automation, and notification tools
    • Performing root cause analysis, diagnostics, and monitoring on various production systems
    • Assisting in system and domain administration of Windows based servers
    • Troubleshooting and resolving end-user issues independently and efficiently
    • Participating in occasional night or weekend work and possible shift work to support an 9AM-7PM IST production schedule

    Experience & Qualifications

    Essential:

    • Experience writing PL/SQL statements
    • Proven experience managing applications within a live environment.
    • Skills should include basic programming skills (C++, VB, VB.net, PL SQL, MS .net, Java, or others).
    • Working knowledge of the Windows family of operating systems
    • Analytical and problem solving abilities
    • Confident & comfortable interacting with both internal & external clients
    • Excellent written and oral communication skills
    • Knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP

    Desirable:

    • Experience with Citrix is a plus
    • Experience with UNIX/LINUX/Solaris a plus

    Academic Criteria:

    • BS in Computer Science, Mathematics, Electrical Engineering or a related field

    Experience Range (in years):

    • Desired minimum of 1 years prior work experience.
  • M.Sc Students for Algorithm Department

    israel

    Job Responsibilities:

    You will be a goal keeper of product quality, responsible for analyzing and writing test cases, creating test automation, performing black and white box testing, documentation review, communication with project management and development teams.

     Job Requirements:

    • M.Sc. student in Computer Science/ Information Systems Engineering/ Mathematics
    • Knowledge in statistics and Algorithms
    • Knowledge in Data Analytics tools and understating in Data Mining
    • Knowledge in JAVA
    • Knowledge in Python- Advantage
  • Senior Windows System Administrator

    usa, fairfax, va

    The Windows Systems Administrator will provide Windows system support for both the Americas and global offices.

    Duties & Responsibilities:

    • At least 7-10 years of Active Directory related work experience
    • Expert knowledge of PowerShell scripting
    • Expert experience with Windows Sever and Active Directory including Local and Group Policy, Security hardening and Remediation
    • Expert knowledge of TCP/IP, DHCP, DNS, LDAP
    • Manage Active Directory Domain Controllers
    • Create and modify Active Directory and Local Group Policy
    • Administer ADFS and AADC
    • Expert knowledge Forests, Domains, Trusts.
    • Install, manage and troubleshoot Microsoft systems.
    • Expert knowledge of VMWare technologies
    • Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
    • Help Service Desk team with advanced tickets.
    • Interact with customers and staff at the technical level, as required
    • Help with hardware activities

    Experience & Qualifications:

    • Fluent English
    • Microsoft Certification
    • Managing in excess of 50 Windows Server infrastructure
    • Strong communication & documentation skills
    • Positive, self-motivated personality, with the ability to complete tasks independently

    Desirable:

    • Flexible and able to adapt to a rapidly changing environment
  • Job Opportunities in India

    india

    For current job opportunitites in India please visit this website.

  • Revenue Assurance Assistant

    costa rica

    Job Description, Duties & Responsibilities:

    • Submit and respond to correspondence relating to Revenue Assurance recovery opportunities entered by team members primarily for the LATAM area.  Receive, reply, report and research any negative responses as required.  Work with TEOCO team members to escalate any issues that cannot be resolved by the RA assistant.  Provide research and reporting of successful Revenue Assurance recoveries to support invoicing of TEOCO’s Client on a monthly basis.  Tracking of status of all activities will involve the updating of TEOCO databases and or tracking reports.
    • Researching will involve use of TEOCO proprietary database applications, SQL queries, and Client databases to support claim opportunities, refute any denials of recovery opportunities, and support the monthly TEOCO invoicing.
    • Provide response to any Client questions, clarification requests or denials to submitted recoveries as needed.
    • Document research, work activities, and correspondence as needed and/or required.
    • Establish audit tracking processes where improvements are identified or new opportunities discovered.
    • As needed, interface and communicate with Client personnel in a professional manner and ensure compliance with contractual obligations.
    • Employee will review quotes, orders and invoices from Client’s customers related primarily to data products; some usage products may also be included.  As directed, employee may be required to check rates and other cost elements indicated on an order to the customer’s invoices.  Position may involve querying and complex understanding of data or voice products and services as well as developing new queries and modeling for data analytics.  There will be account reconciliation activity such as investigating applied payments, credit balances, and unaccounted for balance forward amounts.

    Experience & Qualifications:

    Essential:  

    • Bi-lingual in Spanish & English (Portuguese a plus)
    • Bachelor’s Degree, preferably in Finance, Accounting, Economics, Math or Statistics
    • Working knowledge of standard Microsoft Office applications
    • Working knowledge of Business Objects and SQL a plus

    Desirable:

    • 1+ years of experience working in a telecom environment and/or Data Analytics helpful
  • Revenue Assurance Analyst

    costa rica

    The Revenue Assurance Analyst will:

    • Provide thorough analysis and creation of new audits & reports using TEOCO proprietary tools, identifying billing errors in Client’s customer base.
    • Research findings using additional reports, SQL queries, and Client databases to verify recovery opportunities; enter recovery opportunities into tracking databases and ensure compliance to any, and all, Client restrictions & requirements.
    • Provide response to any Client questions, clarification requests or denials to submitted recoveries as needed.
    • Document research, work activities, and correspondence as needed and/or required.
    • Establish audit processes where improvements are identified or new opportunities discovered.
    • As needed, interface and communicate with Client personnel in a professional manner and ensure compliance with contractual obligations.

    The Analyst will also review quotes, orders and invoices from Client’s customers related primarily to data products; some usage products may also be included.

    Employee will compares invoiced services to the provisioning data supplied by Client, manually or by query, in order to determine any under-billing or missed billing of all services ordered.

    As directed, the Analyst will check rates and other cost elements indicated on an order to the customer’s invoices.

    The role may involve querying and complex understanding of data or voice products and services, as well as developing new queries and modeling for data analytics.

    The Analyst will be required to research contract, quote or signed order information on a regular basis to determine the legitimacy of any missing charges.  There may be some account reconciliation activity, such as investigating applied payments, credit balances, and unaccounted for balance forward amounts.

    Experience & Qualifications:

    Essential:  

    Bi-lingual in Spanish and English (Portuguese a plus),

    Bachelor’s Degree, preferably in Finance, Accounting, Economics, Math or Statistics.,

    Experience & familiarity with Microsoft Office applications,

    Working knowledge of Business Objects and SQL a plus, in addition to experience in Data Analytics

    Desirable:

    2+ years of experience working in telecom environment helpful

     

  • Support Engineer, Service Assurance

    costa rica

    This role will provide customers with technical support and be the focal point for all Support services. This person will mediate between customers and other Global Support teams, closing the gap of varying languages. The candidate should have very good communication skills, be customer facing, and have excellent fault-finding skills.

    Core responsibilities:

    • Act as focal point for all technical aspects
    • Interact with the main Support group to resolve problems, receive corrections and implement fixes
    • Assist in resolving on-going support and maintenance related issues
    • Interface with customers to facilitate acceptance testing
    • Documenting systems solutions
    • Produce daily detailed journals of the status of the system
    • Keep in regular contact with key users
    • Be proactive to customer needs
    • Be able to identify problems early to prevent escalations
    • Provide regular updates to customers on key issues

    Experience & Qualifications:

    • IT, SW or Telecommunications related Engineer degree
    • 3 or more years of experience in developing and maintaining SW for Telecom customers
    • Proficient in the Spanish and the English languages
    • Good user skills on Unix/Linux/Sun Solaris/Windows Operating Systems
    • Good knowledge of UNIX scripting
    • Ability to develop alternative solutions and tools
    • Experience in telecom / communications / OSS and BSS industries
    • Familiarity with SQL & SQL scripts
    • Familiarity with Web application server (WebLogic)
    • GSM/UMTS/LTE Performance Management experience
    • Software Integration experience
    • Oracle SQL and PL/SQL experience
    • Experience in Wireless Telecoms
    • IT Hardware and Networking experience
    • Report development experience (Crystal Reports)

    Specific Desirable Requirements:

    • Oracle DBA experience – an advantage
    • Experience in help desk and Service Request tracking tools – an advantage

    Intangible Requirments:

    • Customer service orientation – a strong senses of customer service
    • Communication – the ability to clearly express ideas, listen, adjust language or terminology to suit the needs of the audience
    • Creativity – the ability to find and provide workarounds.
    • Teamwork – the ability to work effectively within a team, locally and remotely
    • Attention to details – must be able to understand technical issues with sufficient detail
    • Sense of urgency – must be able to react quickly to customer requests
    • Well organised – be able to multi-task
    • Deal with work pressure – be able to work under pressure
    • Ability to guide and provide training
  • Telecommunications Expert

    costa rica

    This person will be responsible for providing the customer a full OSS solution for Fault, Performance and Service managements with a telecom expertise.

    He/She will collect requirements from the customer and define a high level design for the external customer and internal customer- development team.  They will also understand the customer network in various domains with the ability to propose and customized telecom solutions.

    Professional Experience & Personal Requirements

    • At least 3 years working in a telecom operator as Performance analysis, NOC, Network Support, or Operations Engineer with experience of configuration and management of Equipment such as: Routers, Ethernet Switches, VoIP devices. OR At least 3 years of experience working for a large vendor, in one of the following positions: field support engineer, performance analysis and similar
    • Knowledgeable in the following areas (as many as possible) : SNMP, OSPF, BPG, MPLS, QoS, Syslog, VRRP.
    • Knowledgeable in the OSS area
    • Advantage: Having Cisco educational degree as CCIP, CCNA
    • Advantage: Experience in configuring MRTG, RRD Tools or CACTI freeware tools
    • Advantage: Degree in Computer Science and/or experience with Java scripts, VB, Shell, Perl
    • Capable of dealing with urgent customer issues in a multi-tasking mode
    • Willingness to travel abroad
  • Implementation Engineer

    costa rica

    Developing adaptors & interfaces for Telecom equipment on top of TEOCO’s product.

    The developer will be responsible for developing and implementing all Service Assurance projects based on project specifications.

    The work will include:

    • Development of software adaptors / drivers per customer requirements and Telecom designs
    • Install, configure and train the project teams on the customized solution package
    • Support the testing teams internally and onsite
    • Support & guide the Customer remotely and onsite
    • Technically support presale & demo activities

    The work is performed in teams and individually using advanced development platforms.

    TEOCO’s Customers are telecommunication companies around the world. Development work includes interaction with customers and their systems.

    Requirements

    • Degree in Computer Science or equivalent.
    • Coding capabilities of 1 language (C, C++, Java or equivalent)
    • Good level of English – reading writing and speaking.
    • Excellent social skills (working in teams and with customers), good team player
    • Experience with Unix and SQL – advantage
    • Experience in Delivery group and/or Telecom knowledge – advantage
    • Presentation/training experience skills – advantage
    • Proactive, creative, fits into dynamic environments
    • Agrees to travel abroad, frequently
  • Comcast Solutions Architect

    usa, pennsylvania, philadelphia

    TEOCO is looking for hands-on customer-focused solution architect with consulting, and engineering experience in promoting selling opportunities and delivering large scale OSS solutions to carrier service providers.

    Major duties & responsibilities include:

    • Support the sales and account team with identifying new opportunities within the account through ongoing communication and consultative presales engagement with the customer and TEOCO’s partners.
    • Scope, define and design solution offerings based on TEOCO’s Service Assurance product portfolio
    • Drive end-to-end solution design through collaboration with the customer, partner, and TEOCO’s delivery and R&D teams.
    • Respond in a timely and high-quality manner to customer requests and requirements.
    • Create high-quality solution design documents and lead customer-facing design sessions.
    • Develop technical presentations and proposals, and perform customer presentations.
    • Proactively identify new revenue opportunities through understanding and recognizing the evolving customer needs.

    Experience & Qualifications:

    Essential:

    • Deep and thorough understanding of CSP enterprise / commercial business offerings and underlying network technology.
    • Knowledgeable in the following areas (as many as possible):  Metro Ethernet, WAN/LAN, L2/L3VPN, SNMP, OSPF, BPG, MPLS, QoS, Netflow, Syslog, VRRP, SD-WAN and broader NFV/SDN networking, UCaaS.
    • Proven experience designing and delivering OSS solutions to CSP / MSO customers.

    Desirable:

    • Experience with network and IT monitoring and management tools:  SevOne, Infovista, Netcool, Solarwinds, HP Openview, CACTI, HP IMC, SNMPC, Cisco Works, CA.
    • Cisco certificiation:  CCIP, CCNA.
    • Experience working for a major telecom or cable operator (major advantage).
    • Familiarity with both Agile and Waterfall methodology
    • Comfortable working with both User Stories and Business Requirements.

    **Position will require travel:  up to approximately 40%

  • Project Manager

    costa rica

    Objective

    To manage the delivery of telecommunication network management solution projects from initiation to closure.

    Functions and responsibilities

    • Planning, execution, monitoring and control, stakeholder coordination, and improvement activities during the project life cycle.
    • Ability to identify customer business needs–finding, defining, and providing value solutions for them.
    • Deployment of products and services.
    • Direct interaction with the customer to understand and respond to their needs in order to achieve successful deliveries.
    • Setting expectations with external and internal stakeholders.
    • Coordination and orchestration of the different groups involved: Research & development, quality assurance, integration, devops, professional services, marketing, among others; following best practices.

    Requirements

    Experience:

    • More than 5 years of experience in managing professional services projects (mandatory).
    • Vast experience in managing a team with a diverse array of talents and responsibilities (mandatory).
    • Experience working with International teams (advantage).
    • Engineering degree. or similar (mandatory).
    • Familiarity with telecommunication network and environment (advantage).

    Specialization:

    • Engineering degree, or similar.
    • Fully bilingual (English/Spanish).
    • Familiarity with telecommunication networks management systems, and protocols. Such as SNMP, TL1, Corba, and Netflow.

    Special skills:

    • Self-starter.
    • Ability to work by objectives, with minimal supervision.
    • Ability to work within a multicultural team.
    • Ability to communicate and listen.
    • Good interpersonal skills.
    • Organized
    • Good planning skills.
    • Assertiveness.
    • Able to work under pressure.
    • Dynamic and flexible.
    • Ability to multitask.
    • Business orientation

    Others:

    • Willing and able to travel to meet with customers face to face.

  • Auditor (Cost Analyst)

    usa, fairfax, atlanta, ga, va, reno

    JOB DESCRIPTION:
    TEOCO’s Atlanta audit team is seeking a smart, self-motivated, and collaborative candidate. This is a great opportunity to get in the ground floor of consulting, building a foundation of telecom knowledge, and developing advanced software skills. Based on direction from management, analyze client invoice data and pinpoint vendor overbillings or under billings by applying general audit principals such as pattern recognition, data filtering, and cross referencing multiple data sources. The applicant will be required to analyze contracts, applicable tariffs, Interconnection Agreements, and research other sources of potential data. Other source data may include industry databases such as LERG (Local Exchange Routing Guide) and NECA (National Exchange Carrier Association), client provisioning systems, internal TEOCO software tools such as BillTrak Pro, SONAR, and NEO, and external software tools such as COFinder and Google Earth. Employee will leverage some or all of the following software tools as part of daily activities: MS Excel, SQL, MS Access, and Business Objects. Employee will load potential overbillings or under billings in a spreadsheet format into TEOCO’s web-based Claim Center application, adding a written description of the issue and any necessary supporting information. Employee will analyze any responses from vendors and provide on-going support to the reconciliation team to help resolve issues on behalf of the client with the vendor. Employee may be called, on occasion, to participate in calls with clients to explain issues or to demonstrate and train clients on how issues were identified.

    PREFERRED EXPERIENCE:
    Experience in duties that entail strong organizational skills, analytical skills, and attention to detail.  Prior experience in MS Access, MS Excel, MS Word, MS Outlook.

    REQUIRED SKILLS: 
    MS Outlook, MS Excel, MS Word, Analytical/Problem Solving Skills, Communication Skills

    EDUCATION REQUIREMENTS:Bachelor’s degree. Preference for a degree in Math, Finance, or Economics.

     


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