Turkcell’s #1-rated network will benefit from TEOCO’s unified service assurance suite

FAIRFAX, VA., USA – 28 February 2017 – TEOCO, the leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs) and OEMs worldwide, has been selected by Turkcell, who will use TEOCO’s HELIX 9.0 unified service assurance suite to reduce costs and increase the efficiency of its multi-vendor network.

Turkcell serves over 66.7 million customers across nine countries, including Turkey, Ukraine, Belarus, Northern Cyprus, Germany, Azerbaijan, Kazakhstan, Georgia and Moldova. It launched LTE-Advanced services in April 2016 across 81 cities, and its services cover 99.75% of the population in home country Turkey.

Turkcell previously used TEOCO OPTIMA 6.1 performance management system, but the needs of its NFV/SDN-enabled network meant that the operator needed to upgrade to a more future proof tool. HELIX 9.0 brings together TEOCO’s market-leading performance, fault, service and customer experience management capabilities into a single view of performance and service across all elements of an operator’s network.

With HELIX, Turkcell will be able to monitor its network from end-to-end, enabling it to identify and correct faults more quickly and to optimize the network more efficiently. HELIX also simplifies the management of multi-technology networks, ensuring that all customers benefit from the best possible service – whether they use a 2G, 3G connection or the latest 4G-enabled device. Furthermore, Turkcell’s selection of HELIX will help it prepare to upgrade its network to a next generation cross-domain hybrid network architecture.

“Our relationship with TEOCO goes back to 2002, and we’re happy to continue this with our implementation of HELIX,” said Gediz Sezgin, Network CTO, Turkcell. “TEOCO was able to provide us with a product that met our particular network performance management needs, supported by a significant local presence and resources that provide valuable expertize, system support and insight for us to draw upon, as and when we need it.”

“Turkcell’s vision is to enrich its customers’ lives through technology, and we’re proud to play a part in turning this vision into a reality,” said Atul Jain, CEO of TEOCO. “Turkcell will use the HELIX service assurance suite to make the transition from its existing network to next generation cross-domain NFV/SDN enabled Hybrid networks. We look forward to working with Turkcell on an ongoing basis, to advance network quality and enhance customer experience, now and into the future.”

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