Latest Release of TEOCO’s Service Assurance Suite Processes Ten Times More Alarms in Real Time and Leverages Hadoop for Detailed Subscribers’ Data

FAIRFAX, VA., 3 APRIL 2014 – TEOCO, the leading provider of assurance and analytics solutions to Communications Service Providers (CSPs) worldwide, announced the release of Netrac 8.0. The latest version of TEOCO’s flagship Service Assurance solution includes major data processing and storage enhancements to boost operators’ efficiency and Quality of Service (QoS).

TEOCO’s service assurance has successfully completed the puzzle of monitoring and storing long term subscriber level information, by leveraging its processing assets which look at all types of data in near real-time, and by using the Hadoop framework. Netrac 8 service management solutions can use and store exponential amounts of information from multiple sources, as well as generate insights on customers, and network experience.

The fault management (FaM) server was also enhanced, now processing over 1000 alarms per second at peak, and delivering additional automation rules and capabilities to dramatically bring down the mean time to repair (MTTR) of operators. The new FaM server answers the needs of CSPs for solutions that preserve investments by successfully lowering TCOs.

“Traditionally, big data is associated with 4 Vs. While, velocity and variety are intrinsically linked to our service assurance offering, value and volume remained milestones in our efforts to extract the finest granularity of subscribers’ information. By associating service management with Hadoop, we are rewriting the rules of the game, and putting all four Vs in service with a cost effective, open platform” declared Shachar Ebel, CTO of TEOCO Corp.

With operation centers globally moving from Network-centric Operations to Service-centric ones, the unification of solution brings further understanding of the multi-faceted nature of telecommunication consumption. Overall, Netrac 8 shortens Time-To-Resolution, delivering even more integration between the different applications of the suite: Fault, Performance, and Service Management for leaner network management.

“Customer Experience Management (CEM) is about grasping the information related to the services operators offer from all sides of the consumption lifecycle. By boosting the efficiency of CSPs to look into various and numerous information, we are enabling it to happen” concluded Atul Jain, CEO TEOCO Corp.