FCC Commissioner, Robert McDowell, Headlines TEOCO’s 12th Annual Customer Summit
Fairfax, Va., 27 September 2011 – TEOCO, the leading provider of Assurance and Analytics solutions to communications service providers worldwide, concluded its 12th annual North American Customer Summit this past weekend at the Hotel Monaco in Washington D.C.
FCC Commissioner, Robert McDowell, headlined the event with an open discussion on current issues at hand in the telecom industry, with a focus on Net Neutrality and E-commerce.
Also featured at this year’s Summit was Yankee Group’s Vice President of Software Research and noted telecom industry expert, Susan McNeice. Ms. McNeice presented on the era of the customer and the need for service providers to create leaner, more profitable and market-responsive operations, as they prepare for “Customer Experience as the last source of real competitive differentiation”. The presentation launched Yankee Group’s new whitepaper, Transformation Begins and Ends with the Customer, which is now available for download. Stefan Spaar, Director of OSS at Cricket Communications, shared a customer’s perspective and outlined the Network, Service and Customer Assurance initiatives he leads at Cricket and how TEOCO’s multiple engagements have played a central role in creating a holistic and customer-centric view across the enterprise.
“The focus of this year’s Summit was tying together issues in the industry with some real world case studies presented by customers,” said TEOCO General Manager John Devolites. “The goal for each Summit is for our customers to gain useful industry knowledge, share valuable feedback and information with us and their peers, and learn more about TEOCO’s products and services.”