Our Customers

TEOCO offers solutions for a wide-breadth of communication service providers worldwide, addressing the needs of traditional carriers and cable operators, wireless and wireline service providers, regional carriers and multi-billion dollar global service providers. Our portfolio provides solutions and services meant for all major players participating in the success of your business, whether engineers, financial experts or marketeers.
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Bell is Canada’s largest communications company, providing consumers with solutions to all their communications needs, including telephone services, wireless communications, high-speed Internet, digital television and voice over IP. Bell also offers integrated information and communications technology (ICT) services to businesses and governments, and is the Virtual Chief Information Officer (VCIO) to small and medium businesses (SMBs).

CenturyLink, Inc., is an American multinational communications company headquartered in Monroe, Louisiana. It provides communications and data services to residential, business, governmental and wholesale customers. A member of the S&P 500 index, the company operates as a local exchange carrier and Internet service provider in U.S. markets and is the third-largest telecommunications company in the United States in terms of lines served.

Colt Group S.A. is a multinational telecommunications, IT managed services and data center services company headquartered in London, United Kingdom and with its registered office in Luxembourg. Colt provides services to city-based large enterprise, small and midsize business and wholesale carriers in 22 countries across Europe.

Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and wireless services in the United States. It is the third-largest cable television provider in the United States, serving more than 6.2 million customers, including 2.9 million digital cable subscribers, 3.5 million Internet subscribers and almost 3.2 million digital telephone subscribers, making it the seventh-largest telephone carrier in the country.

Cricket Wireless is a prepaid provider of wireless voice, text, and data services.

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Hutchison Telecoms is focused on delivering leading communications and multimedia services to the Australian consumer. There are over 1.8 million customers using the 3G network for both voice calls and messaging service, mobile TV, downloading and listening to full length audio and music videos, videocalling friends and family, sending emails, surfing the internet as well as accessing a wide range of other 3G content services including news, information, sports, finance, weather and entertainment.

KPN is the leading provider of telecommunications services in the Netherlands, serving customers with wireline and wireless telephony-, internet- and TV services. To business customers, KPN delivers voice-, internet- and data services as well as fully-managed, outsourced ICT solutions. Both nationally and internationally, KPN provides wholesale network services to third parties, including operators and service providers. In Germany and Belgium, KPN pursues a multi-brand strategy with its mobile operations, and serves multiple customer segments in consumer as well as business markets.

Level 3 Communications is a global communications provider headquartered in Broomfield, Colorado, that provides communications services to enterprise, government and carrier customers in more than 60 countries around the world.

MetroPCS Communications, Inc., a wireless telecommunications carrier, together with its subsidiaries, provides wireless broadband mobile services in the United States.

Orange is a French multinational telecommunications corporation. It is a global provider for voice, video, data, and Internet telecommunications and professional services to businesses and consumers with 226 million customers.

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Rated among “Asia’s Top 5 Most Valuable Telecom Companies”, Reliance Communications is India’s foremost and truly integrated telecommunications service provider. The company, with a customer base of over 38 million including over 1.3 million individual overseas retail customers, ranks among the Top 10 Asian Telecom companies by number of customers. Reliance Communications’ corporate clientele includes 600 Indian and 250 multinational corporations, and over 200 global carriers.

Sprint is a United States telecommunications holding company that provides wireless services and is also a major global Internet carrier. It is the third largest U.S. wireless network operator as of 2014.

Tele2 is one of Europe’s leading alternative telecom operators. Tele2’s mission is to provide price leading and easy to use communication solutions. Tele2 always strives to offer the market’s best prices. We have 23 million customers in 11 countries. Tele2 offers mobile services, fixed broadband and telephony, data network services, cable TV and content services. Ever since Jan Stenbeck founded the company in 1993, it has been a tough challenger to the former government monopolies and other established providers.

TeliaSonera International Carrier owns and manages over 43,000 kilometers of fiber-optic cable and has more than 100 points of presence across Europe, the US and Asia. In Europe, it handles more IP traffic and sells more capacity between countries than any other communications provider. Over 85 percent of the European internet market uses its IP backbone. Competing against other wholesale carriers from around the world, TeliaSonera International Carrier was awarded Best Wholesale Carrier at the World Communication Awards 2007.

Telstra Corporation Ltd is Australia’s leading telecommunications and information services company, with one of the best-known brands in the country. Telstra is the only true media communications company in Australia that can provide customers with a truly integrated telecommunications experience across fixed line, mobiles, broadband (BigPond®), information, transaction and search (Sensis®) and pay TV (FOXTEL). By using an integrated suite of network and media assets, Telstra is creating a world of 1-click, 1-touch, 1-command, any screen solutions that are integrated, operate in real-time, and are simple, easy and valued by customers.

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T-Mobile is based in Bonn, Germany and its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.

United States Cellular Corporation is a regional carrier which owns and operates the fifth-largest wireless telecommunications network in the United States. They serve about 4.3 million customers in 426 markets in 26 U.S. states.

Verizon Communications, Inc., based in New York City and incorporated in Delaware, was formed on June 30, 2000, with the merger of Bell Atlantic Corp.  and GTE Corp. Verizon began trading on the New York Stock Exchange (NYSE) under the VZ symbol on  Monday, July 3, 2000. It also began trading on the NASDAQ exchange under the same symbol on March 10, 2010.  Verizon is an American broadband and telecommunications company.  A global leader delivering innovative communications and technology solutions that improve the way customers live, work and play.

 

Virgin Media Inc. provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom

Founded in 1997, Wind is one of the few European TLC operators offering integrated mobile, fixed-line and Internet services. In Italy, it is the third largest mobile operator, with 16 million customers, and the leading alternative operator in the fixed-line telephony market, with 1,5 million customers in ULL and 1,1 million broadband. Wind is also first among Italian Internet portals with www.libero.it and one of the largest internet service providers in Italy.

Success Stories

Our customers trust our capacities to analyze information, unveil profitable knowledge, and offer products that power smarter operations. Our teams are client-driven and committed to delivering substantial return on investment for each and every project. At TEOCO, we truly believe that your success is ours, and we constantly innovate to make sure that you stay at the forefront of industry trends.
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BillTrak Pro highlights over $2 million in potential cost savings.

Cost Management

TEOCO SOLUTION
TEOCO teamed up with Capgemini to integrate the Carriers’ operational and business support systems (OSS/BSS) with BillTrak Pro and to provide a reliable single source for their network inventory that could be integrated into BillTrak Pro. The solution involved implementing a data reconciliation engine to receive circuit inventory information from multiple third-party tools and standardize that data into a single view of the entire logical inventory integrated into BillTrak Pro.

The team also overhauled the carrier’s mediation system to track data elements to compare with invoices coming in from other carriers. The resulting solution received daily usage files from the mediation system and performed complex mapping and calculations in order to relate the internal usage data to the external usage data received on invoices.

VALUE GENERATED
The carrier realized multiple cost-saving opportunities. Among the most immediate and dramatic savings were an estimated $2 million in annual revenue based on network traffic-related savings, which resulted from inconsistencies between actual network traffic and carrier invoices over the preceding six months.

T-Mobile is based in Bonn, Germany and its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.

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Boosting RAN performance & operational efficiency.

RAN Optimization

OPERATOR CHALLENGE
A leading European operator needed a single system covering optimization, analysis and troubleshooting, while supporting multiple technologies and vendors. The rationale behind the acquisition of such system was to assist radio engineers to increase the quality & efficiency of network optimization, and to obtain an overall view of the network’s performance and related analyses. Additionally, they wanted to use geo-located information to view maps & areas of traffic, coverage and performance of the network.

TEOCO’S SOLUTION

  • Mentor for GSM and UMTS optimization and analysis.
  • Forte for GSM frequency planning and spectrum refarming.
  • Insight for dashboard visualization of key networks activities.
  • Calls DB for access to all subscriber’s activities for maximal intelligence.
  • Geo-location to rapidly evaluate network traffic and power smarter management.

VALUE GENERATED

  • Immediate network quality and performance improvements.
  • Better Call Set Up Success Rates (CSSR), HO rate failure, retainability.
  • Enhanced accessibility performance in PS and CS.
  • Greater insights into network health: uncovering up to 50% of the HO rates that could be changed.
  • All network optimization aspects are covered by a single tool for minimum use of resources.
  • Visualization tool for enhanced engineering efficiency: view specific calls, perform IMSI analysis, view mobile drop root-cause.
  • “No black-box effect”: users can visualize the actual effects of recommendations on the system before running them on the network for fine-tuning.

T-Mobile is based in Bonn, Germany and its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.

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Boosting quality of service at the Olympics.

Service Assurance

OPERATOR CHALLENGE
Rostelecom is a nationwide telecommunications enterprise and the largest universal communications operator in Russia, serving more than 100 million subscribers in 80 regions. Rostelecom offers cutting-edge fixed and mobile telephony, broadband access, pay television and cloud solutions to consumers and businesses.

  • Leading landline, broadband access and IPTV service provider in Russia.
  • Consolidated bandwidth of client connections in excess of 2.3 Tbit/s.
  • 3G and 4G mobile communications licenses.

The company was looking for a solution enabling them to ensure high quality of service for the Sotchi Olympics over its IP-MPLS and transmission networks, in light of the booming network activities around the event, and the need to broadcast the images worldwide.

TEOCO’S SOLUTION
TEOCO delivered its Fault and Performance solutions in order to monitor, detect and present alerts and service degradations at the interface levels. A service model was delivered, alongside AutoDiscovery for transmission and Schematic Views for the OBS.

VALUE GENERATED
Thanks to the robust engine of the Netrac suite, the traffic availability could be easily identified, and with the tailored dashboards of the suite, the impact of services could be viewed in real time, to maximize the mean time to response, and the overall quality of service.

Delivering a single solution for service, performance and management, TEOCO’s Netrac suite allows for lower total costs of ownerships (TCOs) and very high results.

The flexibility of TEOCO’s team who supported Rostelecom to the highest standards and performed pro-active monitoring to the system’s health, greatly participated to the success of this project.

“Thanks to the highest […] dedication and hard work of your employees, together we managed to organize one of the biggest events, such as the Olympic Games in Sochi 2014. I want to express special thanks for the prompt problem solving during the Olympic Games.” Senior VP, Alexander Tseytlin, Rostelecom.

T-Mobile is based in Bonn, Germany and its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.

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Optimizing smartphone user experience for Zain Kuwait.

Network Services

OPERATOR CHALLENGE
Zain Kuwait, the largest mobile operator in Kuwait and Zain Group’s highest ARPU and most profitable operation, was established in 1983. In 1994, it became the first operator to launch commercial GSM services in the region and in the fourth quarter of 2012 launched nationwide 4G LTE coverage. Zain Kuwait’s smartphone customer base is growing day by day making Zain recognizes the need for a solution that assures optimized experience of its smartphone users and enable it to handle the intensification of several key challenges, including:

  • Providing the right balance between network resource utilization and the user experience.
  • Optimizing multi-RAB sessions to ensure simultaneous voice and data sessions.
  • Handling expected and unexpected data peaks.
  • The varying experiences encountered on different devices.

Zain is always keen to choose the top global consultants to assure best industry standards and top customer experience is achieved, which ensure the highest quality and customer satisfaction. As a result TEOCO was engaged to provide initial consultation on network performance and ultimately, to deploy its AIQ optimization solution. This is a platform that analyses and optimizes mobile network performance, detects network problems and limitations, and helps enhance capital expenditure required for network growth and new technology migration.

TEOCO SOLUTION
TEOCO adopted a three step process to optimize the service experience for Zain’s smartphone users:

Operator benchmark – A countrywide study was carried out in order to determine a benchmark for smartphone performance success. It measured network coverage, accessibility, call drop rate and voice quality. TEOCO collected measurements by drive and boat testing across the entire country, including its off-shore maritime areas, spanning more than 21,800 km.

3G RAN audit – TEOCO then ran a 3G RAN audit to analyze the current network and planning data and consolidate datasets, identifying missing and incomplete information.

Smartphone experience optimization – Having conducted the benchmarking exercise and network audit, TEOCO then deployed its AIQ optimization solution.

VALUE GENERATED
The consultancy provided in the initial two stages of the three-step process ensured that Zain had broad visibility of smartphone user experience within Kuwait. The TEOCO AIQ solution then addressed further optimization and management of the current and planned network infrastructure to ensure that present and future customer expectations are met.

T-Mobile is based in Bonn, Germany and its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.

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Huawei delivers capacity planning services with TEOCO’s DIMENSION.

Network Planning

BACKGROUND
When mobile networks consisted of only GSM sites and services were limited to voice and sms, capacity planning was a fairly simple exercise. When sectors reached capacity another TRX could be added and each site had a single E1 running to it until its limit was reached after which another one was added. Traffic on a site tended to grow in a fairly linear and predictable manner making forecasting quite easy.

Fast forward to the present however and the picture is very different. A modern site often consists of at least 3 technologies (typically GSM, UMTS and LTE) served by a mixture of TDM and IP wireless and wired connections. Most of the carried traffic is generated by high speed data services which are bursty in nature, vary significantly throughout the day and grow in a non-linear way. This often leads to congestion and bottlenecks at both the radio and backhaul, while even at the core network, proper dimensioning of the IP/ETH services is a challenging task. Providing the best customer experience while maximizing the network utilization and ROI in modern multi-technology, multi-vendor networks has become a key requirement for most operators these days.

CHALLENGE
A leading operator group approached Huawei for assistance as they were struggling to effectively plan their capacity requirements. As a result, their customer’s quality of service was suffering due to congestion and poor data throughput rates. The network consisted of 3 radio technologies (GSM, UMTS and LTE) and the backhaul and transport networks were a mixture of TDM and IP/ETH over microwave, leased lines and fiber.

Huawei were delivering significant numbers of planning managed services globally and accurate and consistent end-to-end capacity planning was a key component. However the increase in complexity of network dimensioning was requiring significantly more time effort on their part to deliver good results. A more efficient and unified approach was required. Huawei needed an easy-to-configure and easy-to-use tool which would deliver the optimal end-to-end capacity plan for both the physical and logical layers. The solution needed to consider the whole network and be able to handle all vendors, domains and technologies which Huawei’s customers might have in their networks.

SOLUTION
Huawei conducted a rigorous assessment of all the tools on the market and chose TEOCO’s DIMENSION as the clear winner. Some of the contributing factors included:

  • Scenario planning capabilities for traffic growth and equipment failure, dimensioning is as much an art as a science.
  • Visualization of the logical and physical network allowing tracing of traffic flows from source to destination.
  • Feature rich transmission capacity planning and dimensioning from layer 3 to layer 1 (dimension both the IP/Ethernet services and the physical links) as well as automatic multi-layer routing capabilities.
  • Support for multiple domains and multiple equipment vendors.
  • Intuitive and easy to use with powerful out-of-the-box reporting.
  • Flat file import structure to allow easy import of the network with the minimum of information.

RESULTS
Using DIMENSION, Huawei is able to deliver a more accurate capacity plan in less time (and therefore more cost effectively) to their customers. A tools approach allows them to present and justify results to the customer in a visual manner and also allows rapid changes should the customer have additional feedback or changes which need incorporating. Finally DIMENSION’s powerful scenario planning capabilities allow HUAWEI to offer future capacity plans well advance helping their customers to carefully plan their budget and the required upgrade phases. These factors help them differentiate their offering from the competition and offer real added-value to their managed services.

Huawei’s customers also benefit in a number of areas. They receive more accurate dimensioning recommendations which save costs by avoiding over-dimensioning. They are able to bring new offerings such as LTE to market much faster than their competitors. Their network is better dimensioned for LTE and high speed services with fewer bottlenecks and thus better quality of service for their subscribers.

T-Mobile is based in Bonn, Germany and its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.

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Tier 1 European CSP achieves big savings using geo-location.

RAN Optimization

OPERATOR CHALLENGE
A Tier 1 European Mobile Network Operator:

  • 21 million mobile clients.
  • Covers 99% of its national population with 3G.
  • 4 million WiFi Hotstpots over the national territory.

The company was looking for a solution enabling them to reduce the costs associated with drive tests while ensuring SLAs to their subscribers. Business and engineering units needed solution that would improve subscribers’ experience and deliver strong ROIs, by leveraging engineer’s efficiency and enabling a maximization of existing resources.

TEOCO’S SOLUTION
TEOCO delivered its Mentor solution for optimization and analysis, as well as its geo-location feature. TEOCO’s Geo Location solution is technology agnostic and supports CDMA, GSM, UMTS and LTE. It offers robust positioning techniques handling all calls and events:

  • Outdoor and indoor.
  • Moving and static.
  • All services.
  • “Special events” – drops, IRAT handovers, etc.
  • Prediction independent.

Thanks to its advanced positioning tools and unique algorithms, encompassing multiple factors to calculate locations for a given call, the Geo Location sub system issues the most accurate data models. Following the implementation of the solution a study was conducted to estimate achieved and forecasted savings.

VALUE GENERATED

  • Remarkable accuracy.
  • ~73% of the indoor calls successfully classified as indoor.
  • ~76% of the outdoor calls successfully classified as outdoor.
  • 65% of engineering resources saved.
  • 50% of drive tests avoidance.
  • 65% of time reduction for data analysis.
  • Significant Trouble Ticketing (TT) resolution reduction.

T-Mobile is based in Bonn, Germany and its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.

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TEOCO accelerates performance KPI improvement for ZAIN Nigeria.

Network Services

“…TEOCO consultants have leaded the efforts of ZAIN Nigeria to achieve in a very short window of time a dramatic improvement of the network performance in preparation for the handover to the selected managed services vendor, which resulted in moving ZAIN NG in an excellent contractual position to start the new era of managed services…” Khaled Khorsid, Chief Operating Officer, Zain Nigeria.

OPERATOR CHALLENGE
ZAIN Telecom, a dominant mobile network operator with operations in 21 countries had initiated outsourcing deal negotiations for the network operations to a new managed services partner in mid’2009. In order to have a strong contractual position and achieve an improved service with this initiative, ZAIN CTO John Farhat wanted to create a threshold of KPIs to a highest level possible in a short duration so that the managed service partner ensures that level and quality of service post deal. This needed to accelerate the improvement in the difficult phase when morale of network department was at its lowest level due to uncertainty of their job.

At this transformation stage, Mr. John Farhat, CTO, ZAIN NG with his previous experience with TEOCO in effectively managing vendors and operations in KSA recommended TEOCO for support. As a result, TEOCO team was engaged to support and manage a rapid improvement in KPIs by creating / fast tracking projects, helping establish a Program Management Office (PMO) and Governance, as well as supporting the KPI, SLA and WLAs negotiations with the managed services partners.

TEOCO SOLUTION
Using TEOCO’s experience in managing performance management, design, and rollouts, each domain area (Radio, Transmission, Core, IN, VAS and facilities) expert from TEOCO created a long list of active /potential projects. Within first week, the projects were given a priority ranking in each domain area based on potential improvements that would achieve. Subsequently, TEOCO consultants engaged themselves with the vendors’ project managers. The following activities were carried out to fast track improvements:

  • Measuring the progress while guiding them to achieve quick results with the targeted actions.
  • Formalizing meetings while informally working closely with the ZAIN staff and vendors.
  • Regular performance and availability reporting based on regions and vendors and creating competition between the vendors.
  • Created financial penalty and reward model for the performing site maintenance (ISM) vendors to counter ISMs fuel cost saving strategy.

VALUE GENERATED
Management at ZAIN appreciated the collaborative style of working demonstrated by TEOCO. KPI improvements were achieved within desired time scales, and effective stakeholder management ensured good buy-in from the business for the selected vendor as well as the implementation approach.

  • Improved network availability from 84% to 92%.
  • Improved overall call Retain ability of Network by 26%.
  • Significant improvement in Drop Call Rate by 23% & Handover Failure Rate by 29%.
  • HO Intra cell Improvement- 75% reduced intra Cell HO Drop.
  • CSSR up by 6-8 %.

Detailed planning and efficient vendor management ensured that the projects started on time and were on tracked (and within budget). At the end of Phase 1 when the work was transitioned to manage services partners, TEOCO was engaged further to support ZAIN CTO group during the transition phase.

T-Mobile is based in Bonn, Germany and its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.

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Optimization at Vodafone Ghana delivers competitive edge.

Network Services

OPERATOR CHALLENGE
Vodafone, the world largest mobile network operator with a presence in Europe, the Middle East, Africa, Asia Pacific and the United States in 2009 acquired 67% controlling equity in Ghana telecommunications Limited. This investment included the introduction of new technologies and significant new network infrastructure. In addition vast change was planned to evolve the business from a stagnant state owned company into a profitable operation adopting the Vodafone Way.

In order to launch the Vodafone brand on “Quality”, the CTO identified that the Network planning and optimization department was a key area and that the incumbent team would not be able to deliver. Vodafone adopted a winning strategy of passing the network designing and KPI ownership to a partner who could not only design and transform existing network into an international standards’ state of the art network’ but also own the KPI improvement responsibility. In parallel the expectation was to develop/recruit local staff on multivendor network design and optimization to achieve the long term objective to minimize costs by maximum localization.

As a result, TEOCO was engaged to provide a team on a Risk/Reward basis to improve network KPI’s, support the multivendor network design & rollout (2G/3G) and develop the local team to inherit total responsibility prior to project completion.

TEOCO SOLUTION
Using TEOCO’s experience in delivering Network Planning and Optimization projects a team of 15 consultants were deployed for an 18 month period. TEOCO consultants very quickly integrated with the local team and the following initiatives and activities were undertaken:

  • Assessed the existing and created new processes, plans and documentation.
  • Created a joint dialogue with Vodafone team and produced a competence development plan.
  • Updated RF planning, Transmission/Backhaul planning and Optimization guidelines.
  • Set and agreed the KPI objectives against headcount reduction for the quality network.
  • Upgrade planning tools for new design methodology.

VALUE GENERATED
Management at Vodafone appreciated the collaborative and professional approach to this demanding and sometimes sensitive project. KPI improvements were achieved and maintained even with a doubling of network traffic.

  • Designed 770 new 2G BTS Sites and 400 3G Node B sites along with the transmission connectivity and capacity plan.
  • Reduced DCR from 1.5% to 0.7% on Network Level.
  • Maintained all KPIs within VF group targets even with the increase in traffic and deteriorating availability.
  • Trained the local team capable of performing Network Planning and optimization activities.
  • Delivered Planning guidelines and processes.
  • Up to 70% database errors identified and rectified from network audit.

This resulted in an extension to manage the transition to Managed Services Vendor.

T-Mobile is based in Bonn, Germany and its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.

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Profitability vs. revenue.

Financial Analytics

OPERATOR CHALLENGE
An Operator had no system in place to understand usage based costs and felt their lack of insight was negatively impacting their profitability.

TEOCO SOLUTION
TEOCO’s advanced analytics and data mining were used to manage the operator’s Inter-Carrier invoice reconciliation audit processes. TEOCO’s SONAR solution performed transaction-level costing for Long Distance and International traffic. This involved reviewing billions of data records and correlating these records against roaming and termination costs for each transaction and every subscriber. From this analysis we determined daily and monthly gross margins per customer. Having this level of data uncovered the fact that a portion of the operator’s subscribers were unprofitable and the company was LOSING money on them every month. These losses were not insignificant. Some subscribers had cost the company thousands, even tens of thousands, of dollars in direct losses over their customer lifetime.

VALUE GENERATED
With the data from this analysis, the Operator was able to disengage from these unprofitable customers – either by dropping them outright, changing their price plans to make them profitable, or putting them onto a partner network. From these changes the Operator experienced a 2% drop in revenue from losing the billable minutes of use these subscribers had been generating – but they achieved a 60% increase in corporate profitability. This activity gained C-Level exposure and was highlighted during an investors call.

T-Mobile is based in Bonn, Germany and its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.

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The power of analytics.

Financial Analytics

OPERATOR CHALLENGE
A Tier 1 multi-service Operator wanted to implement a long-term, company-wide, optimization strategy to cover mobile (3G/4G) and fixed line (both domestic and international).

TEOCO SOLUTION
By utilizing TEOCO’s cost management, routing and analytics solutions, we provide a full cost analysis of every aspect of the operator’s environment: on-net traffic, off-net traffic, in bound and out bound roaming, domestic and International minutes, long distance traffic, international termination, routing, for voice, messaging, data and third party content. TEOCO performs a comprehensive, end-to-end analysis of each of these areas in order to identify and understand hidden costs, especially related to roaming and optimizing routing strategies with partners. Inter-carrier costs constitute a significant percentage of an operator’s overall costs, so this is a significant area of focus for most service providers.

TEOCO collects, correlates and analyzes every transaction on the network. Summarized data and sampling strategies that some operators use today simply don’t work. They hide the most problematic cases by overlooking the outliers and the ‘needle in the haystack’ issues that can equate to tens of millions of dollars in losses.

With costing data on each and every route and at the granularity TEOCO make possible, this leading U.S. Operator has become a savvy rate negotiator- giving them a significant upper hand when setting roaming and termination costs with their wholesale partners. The operator is able to fully understand costs before partnering- and bid out the rates they need to meet to potential partners. This is not the usual method of negotiation for even the largest operators, but TEOCO has given them the power of knowledge. And although this operator has a large nationwide network, sometimes it is cheaper to NOT use your own facilities, and instead route traffic onto a partner network. Because TEOCO understands all costs, this allows the operator to optimize their traffic in every situation. In addition, TEOCO provides information on routing that is optimized not just on cost, but on quality – helping to not only ensure costs are being optimized, but the customer experience is being optimized as well.

In addition to optimizing rates, the operator is also able to determine which subscribers are generating the greatest percentage of roaming costs. In fact, it was found that the top one percent of roaming subscribers were generating over 64 percent of the costs. TEOCO’s ability to look at costs based on multiple dimensions such as location, subscriber and handset, allows the operator to uncover problems when they arise, identify profit and loss on a per subscriber basis, and to take appropriate action.

VALUE GENERATED
Over the past 5 years, TEOCO’s solution has saved the Operator over $500M USD. This is more than a 25% reduction in their overall network costs. These amazing results are due to the fact that TEOCO has been able to collect and analyze data from across the entire organization. This end to end analysis has led to amazing findings, savings millions in costs and optimizing its business across the board. Today, TEOCO’s solutions continue to play a major part in the fiscal health of this operator.

T-Mobile is based in Bonn, Germany and its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.

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Building a better customer experience in the MVNO market.

Customer Analytics

OPERATOR CHALLENGE
Aside from its traditional wireless services, this Tier-1 wireless service provider also supports a lucrative MVNE business with more than ten various MVNO partners, typically in a prepaid model.  The approximately 12 million MVNO subscribers represent over ten percent of the operator’s subscriber base.  The largest of these MVNOs targets texting subscribers with plans that are focused on low cost, low voice and data use, but high SMS.  The number two and number three MVNOs were generating about $200,000 – $250,000 per month in revenue, and they were also targeting the same market. The host operator felt that they were missing opportunities for growth; in effect they were cannibalizing each other’s market share by going after the same subscribers.

TEOCO SOLUTION
TEOCO provided the host MVNE operator with its SONAR platform for usage analysis, and when it  analyzed the actual subscriber profiles, along with behavior and usage data across all MVNOs, it showed  that there were two areas of the market that were not being addressed by the MVNO’s current price  plans and marketing outreach.  The prepaid ‘low cost, high voice market’ and the prepaid ‘mid cost, high voice, high text market’ did not have MVNO plans that met their needs.  Once these gaps were identified, the host MVNE operator approached their partner MVNOs and shared this insight.

VALUE GENERATED
With the analysis in hand, the operator recommended to the #2 and #3 MVNOs to change their marketing strategy, adopting the findings from SONAR to fine tune their price plans and target markets in order to better meet the demands of these underserved subscribers.

With the change in customer focus, the #2 and #3 MVNOs each increased their revenue to $2Million – $4 Million per month, which is more than a 10X increase in revenue in just a 2-3 year timeframe.

This example is interesting because it provides detailed subscriber profiles for prepaid users, for whom there is often limited demographic information.  Further, it is also applicable beyond MVNO markets to any customer analysis across multiple behavioral segments.

T-Mobile is based in Bonn, Germany and its subsidiaries operate GSM, UMTS and LTE-based cellular networks in Europe, the United States, Puerto Rico, and the U.S. Virgin Islands. The company has financial stakes in mobile operators in both Central and Eastern Europe.

Awards & Recognitions

TEOCO is proud to be an innovative company and market leader. This is reflected in the following industry recognition and awards.
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Stratecast Global Communications Service Provider Financial Assurance Product Line Strategy Award

Ernst & Young Entrepreneur of The Year Regional Finalist

CARE Award Winner for Family Friendly Workforce Policies and Benefits

Deloitte Technology Fast 500

Winning Workplaces and The Wall Street Journal’s Top Small Workplaces Nominee

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National Capital Business Ethics Award

Deloitte Technology Fast 50

Fast 50 Asian American Businesses Finalist

Washington SmartCEO Future 50 Award