TEOCO's Professional Services team includes industry and solution experts who are available to assist customers during implementation of TEOCO software solutions and/or on an ad hoc basis to provide business and system enhancements. TEOCO can ensure that your processes and systems are operating optimally through a customer-defined engagement. We can also provide training courses to ensure that your team is equipped with necessary knowledge and skills to accelerate your performance.
TEOCO offers various Professional Services to our License and ASP customers during and after a software implementation to address customer-specific needs and provide ongoing consulting expertise. Our team has years of industry and TEOCO solution experience that you can leverage to achieve even greater benefits.
Professional Services to Complement Software Implementation
TEOCO Professional Services can provide additional services during implementation of our software products, including:
- Overall business process consulting
- Development of custom reports
- Custom software development, including:
- Customized interfaces to your in-house systems (e.g., A/P, Circuit Inventory, Provisioning)
- Enhanced account coding additions
- Custom audits
- Custom deployables
- Contract analysis and entry
Professional Services - Post-Implementation
TEOCO can provide valuable consulting services and custom software development after implementation, such as:
- System administration and operations support - use our expertise to perform administrative tasks, including workflow modifications, security updates, account code maintenance and ad hoc tasks, such as reference data loading, category value updates or account code modifications. In addition, TEOCO can provide infrastructure and database support - e.g., archiving, performance tuning, upgrade support, historical data loads.
- Process consulting - ensure that you are achieving maximum efficiency while finding cost savings. Typical engagements include workflow modifications and consulting on features and functionality in new software releases.
- Operations support - TEOCO experts can provide infrastructure and database support - e.g., archiving, performance tuning, upgrade support, historical data loads.
- Ongoing Electronic Media Coordination - ongoing search for additional electronic media opportunities for your paper invoices and coordinate automation of those invoices to an electronic format.
- Missing Invoice Service - ongoing search for missing invoices and coordination with vendors to retrieve those invoices to ensure timely receipt and processing in order to avoid late payment charges.
- Compliance - take advantage of TEOCO's Sarbanes-Oxley (SOX) compliance and reporting expertise to ensure that you satisfy critical regulatory mandates.
TEOCO's Professional Services team will partner with you to ensure you obtain the maximum value from the use of our software products.