Service Quality Center

Service Quality Center

Service Quality Center

Netrac Service Quality Center serves as a centralized portal for all service quality issues. SQC provides a multi-dimensional view and navigation to service and customer based information.

  • Overview

    Netrac Service Quality Center serves as a centralized portal for all service quality issues. SQC provides a multi-dimensional view and navigation to service and customer based information such as: Customers, Services, Network (for example, Region/BSC/Cell/SGSN) and Devices (Terminal type).

    Using the Netrac Service Quality Center, service providers can focus on VIP customers, maintain high service levels and improve revenue generation, while easily navigating from the service problems down to the service degradation reason (degraded performance of a network element, an incompatible Smartphone, etc.

  • Benefits

    • Centrally manage service quality issues using one platform for all service, customers and network issues.
    • Improve customer satisfaction and reduce churn by focusing on network problems that affect services and customers.
    • Minimize customer service impact by predicting service outage and providing advanced notification of planned maintenance activities.
    • Minimize SLA violations by constantly computing and monitoring service availability.

  • Features

    • A centralized Service Quality Center for service quality issues - Uses an intuitive GUI and a multi-dimensional view of service and customer information such as: customers, services, network (for example, Region/BSC/Cell/SGSN) and devices (terminal type)
    • KPIs / KQIs Generation - Netrac Service Management engine collects and analyzes service data from multi-vendor and multi-technology networks, service probes, and external sources. It collects and processes hundreds of millions of service oriented measurements and xDRs per day and translates millions of records of data in diverse formats in real-time, to be able to calculate Key Performance Indicators (KPIs) and Key Quality Indicators (KQIs).
    • Service Thresholds - Proactive monitoring of performance measurements is essential for monitoring services and maintaining SLAs. TEOCO’s Service Management solution provides a unique smart thresholds monitoring platform capable of generating TCAs in near real-time, which are forwarded to our Netrac Fault solution for further processing. The Service Thresholds capability can raise 8 different types of Threshold Crossing Alarms (TCAs); including: Constant, Trend, Delta, KPIs Ratio, Hysteresis and more.
    • Alarms Management - Netrac provides a prioritized view of alarms generated by network elements, element managers, a service impact analysis module and performance monitoring module, as well as advanced alarm assessment and an easy-to-use management tool with graphic abilities. Using a web-based client, operators can access alarm-related information presented in additional Netrac modules such as geographical maps (GIS Maps add-on) and schematic views (Schematic Views add-on). Customers can investigate how a specific network occurrence affects customer-related services, present configuration data of an alarmed object, or generate historical reports.
    • Service Reports - Netrac uses BusinessObjects XI technology. This technology provides an effective platform for retrieving business information from corporate databases, and delivering interactive web pages to end users. The BusinessObjects XI reporting functionality provides an efficient, scalable, highly searchable, and easily updated alternative to static web pages or traditional, paper-based reporting. It enables you to create, publish, and distribute reports through the web on a regular basis.
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