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Service Impact
Service Impact
ServiceImpact assesses the impact of various types of network data such as network alarms, probe information, Key Quality Indicators (KQI), and Threshold Crossing Alarms (TCA) on services and customers.
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Overview
Communication Service Providers (CSPs) are challenged by managing rapidly growing networks that provide complex multi-layered services. As Quality of Service (QoS) becomes a critical differentiator, retaining customers and increasing revenue requires CSPs to implement a service or customer-centric view in managing the network and understanding the impact of network failures on their businesses.
TEOCO’s Netrac ServiceImpact is a business-oriented product that assesses the impact of various types of network data such as network alarms, probe information,Key Quality Indicators (KQI), and Threshold Crossing Alarms (TCA) on services and customers.
ServiceImpact is an innovative product that helps CSPs focus on business-critical events before they are detected by customers. With ServiceImpact, CSPs can identify, prioritize, and resolve network problems based on Service Level Agreement (SLA) categories, impacted services and impacted customers.
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Benefits
- Improve customer satisfaction and reduce churn by focusing on network problems that affect services and customers.
- Minimize customer service impact by predicting service outage and providing advanced notification of planned maintenance activities.
- Minimize SLA violations by constantly computing and monitoring service availability.
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Features
- Detects affected services and customers, computes the impact and generates service alarms.
- Associates network alarms with generated service alarms to indicate that they are service affecting.
- Drill-down capabilities to view customer, service, and network details.
- Graphical display of service model topology with impact indication.
- Drill-down capability to view network alarms and network element configuration.
- Simulate operational and maintenance activities to assess their impact (what-if-scenarios).
- Pre-integrated with Netrac’s assurance dashboard displaying real-time service related graphs.
- Configurable impact rules allowing service providers to tune the effect of alarms on services. Service model supports for various back-up and redundancy schemes.
