Service & Experience Management
Helix® ServiceExpert solution leverages our service assurance and analytics capabilities to provide you with an end-to-end Service Experience Management for mobile, fixed, IP & OTT services, offering rapid problems identification & diagnosis via cross-dimensional drill down and “slice & dice” investigation – on the fly.
IMPROVE QUALITY OF SERVICE AND CUSTOMER EXPERIENCE
With multi-dimensional diagnosis and analysis tools using dynamic KQIs (Key Quality Indicators) combining probes data, network elements data and performance metrics, ServiceExpert provides Engineering and Operations teams with the necessary platform for proactively ensuring high quality service for customers and network troubleshooting.
Based on the Hadoop technology, Helix® ServiceExpert supports large quantities of data in near real time and long retention periods for xDRs, KPIs and KQIs queries. ServiceExpert also builds on TEOCO’s advanced geo-location capabilities to pinpoint problematic areas and correlate geo-information with services KQIs.
DISCOVER REVENUE GENERATING OPPORTUNITIES
Focusing on the highest impact problems to customers & revenues; reducing churn and producing up-sales, ServiceExpert provides various automation capabilities, which reduce the time to identification and MTTR of network, service and customers affecting problems.
BEST IN CLASS TOTAL COST OF OWNERSHIP
With rapid initial deployment and “as needed” scalability, our Helix® ServiceExpert solution proves its flexibility, and its ability to reduce the need to deploy expensive collection platforms at day one. Overall, CAPEX planning is made more simple thanks to the variety of input sources that the solution offers. ServiceExpert & Sentinel, our SOC management front-end, are part of our Helix® service assurance suite and offers the same multi-vendor, multi-technologies, multi-domains and multi-sources solutions as the rest of the elements of the suite.