Service
Assurance

Fault Management

Our Helix Fault Management software is a NOC-dedicated alarm management system, providing real-time, centralized monitoring of events in multi-vendor, multi-technology, multi-domain networks.

ADVANCED CORRELATION AND ALARM NOISE REDUCTIONS

Endowed with state-of-the-art machine learning capabilities such as automatic root cause analysis, predictive failure identification and alarm noise reduction mechanisms, our Helix Fault Management software dramatically reduces the amount of alarms to be handled, and quickly correlates alerts within complex heterogeneous networks. With real time monitoring and fault resolution prioritization, the business impact of faults can be mitigated or even prevented.

AUTOMATED SOLUTION TO MULTI-FACETED ALERTS

Our Helix Fault Management software includes an automatic corrective measures engine (FaultPro) that sends commands to the network, and automatic rules for the management of events. The solution provides you with a greater capacity to answer alarms, by enabling your NOC users to focus their resources on the most problematic faults. Ultimately, automation ensures a greater level of adherence between the platform and the processes of the organizations in which it is implemented. Thanks to these capabilities, the Mean Time to Response (MTTR) is significantly lowered, as analyses are performed automatically, and automated actions can be used to solve problems as soon as they occur.

STREAMLINE THE PROBLEM RESOLUTION PROCESS

With its highly responsive and feature-rich Graphical User Interface (GUI), our Helix Fault Management software provides a consolidated, highly filtered and prioritized view of network faults.

It enables you to:

  • Evaluate enormous amounts of information efficiently
  • Analyze network behavior
  • Prioritize repair actions, according to their potential impact
  • Handle problems efficiently

The Mean Time Between Failures (MTBF) and overall service availability is improved, thanks to the automation of fault handling and analyses capabilities.

EXTENSIBILITY IS THE RULE

Our Helix Service Assurance suite is a single converged system that caters to multi-technology, multi-vendor environments, including cellular and fixed networks, IP, legacy networks and Next Generation (NGN) LTE and 3G. Compliant with the most demanding IT requirements, our Helix Fault Management software can be easily implemented into any organizational network. The integration of new equipment and systems is easily managed, thanks to the strong and flexible mediation platform within Service Assurance suite, and through the use of standard APIs.

THOROUGH CAPABILITIES: FROM ALERT MANAGEMENT TO TICKETING

Our Helix Fault  Management software provides a complete solution for each step of the alert management process. From monitoring tools, to speed resolution features, all the way to ticket automation. It also helps reduce OPEX and IT overhead because it can be centrally deployed and managed.

ONE SINGLE PLATFORM HANDLING LARGE AMOUNTS OF DATA FROM THE MOST COMPLEX NETWORKS AND ENVIRONMENTS

Mediation is the integration platform used by every module within the Service Assurance suite. It collects data from multiple networks and communicates bi-directionally, enabling you to collect and process extremely large amounts of data in real time. Fully scalable, our mediation platform supports network operations management.