Service
Assurance

Our Helix Unified Service Assurance Software Suite delivers an automated, proactive, and customer-centric approach to service management, customer experience management, performance management and fault management.

A long time member of the TM Forum and a regular participant in their catalysts, we aim to drive thought leadership in the service assurance arena. To read the a recent article detailing our involvement on how the dynamic resource allocation of network functions virtualization (NFV) combined with customer experience monitoring can support digital health services click here.

About Helix Service Assurance

The Helix Service Assurance Software Suite satisfies the entire scope of requirements for next-generation services including VoIP, video, data, and value-added services, as well as legacy telephony services. Our Helix Service Assurance product lines support various fixed and mobile technologies, including LTE, 3G, CDMA, GSM and IMS-based networks, switched and optical networks, Ethernet and MPLS transport services.

Performance Management

Our Helix Performance Management software tool monitors, optimizes and troubleshoots complex, multi-technology, multi-vendor, fixed, mobile or converged networks. It provides a single, aligned, performance management view across all domains and vendors in the network.

It  collects, analyzes and presents network quality of service (QoS), availability and traffic (capacity) information, and proactively detects irregular network behavior and service degradations in near real-time, helping your engineers solve problems and improve network performance.

Fault Management

Our Helix Fault Management software is a NOC-dedicated alarm management system, providing real-time, centralized monitoring of events in multi-vendor, multi-technology, multi-domain networks.

Endowed with state-of-the-art machine learning capabilities such as automatic root cause analysis, predictive failure identification, and alarm noise reduction, our Helix Fault Management software dramatically reduces the amount of alarms to be handled, and quickly correlates alerts within complex heterogeneous networks. With real time monitoring and fault resolution prioritization, the business impact of faults can be mitigated or even prevented.

Customer Experience Management

Our Helix CEM software leverages our service assurance and customer analytics capabilities to provide you with an end-to-end Customer Experience Management for mobile, fixed, IP & OTT services, offering rapid problems identification & diagnosis via cross-dimensional drill down and “slice & dice” investigation – on the fly.

With multi-dimensional diagnosis and analysis tools using dynamic KQIs (Key Quality Indicators) combining probes data, network elements data and performance metrics, CEM provides Engineering and Operations teams with the necessary platform for proactively ensuring high quality service for customers and network troubleshooting.

Based on the Hadoop technology, Helix CEM supports large quantities of data in near real time and long retention periods for xDRs, KPIs and KQIs queries. CEM also builds on TEOCO’s advanced geo-location capabilities to pinpoint problematic areas and correlate geo-information with services KQIs.

TM Forum’s Catalyst Program

To learn more about TEOCO’s involvement in TM Forum’s Catalyst program and how we’re helping to shape the networks of tomorrow, please watch this short video.