NetOrder

NetOrder

NetOrder

NetOrder is a comprehensive, centralized solution for managing orders in the telecom network and correlating end-to-end business processes.

  • Overview

    TEOCO’s Netrac NetOrder is a comprehensive, centralized solution for managing orders and correlating the end-to-end business processes that accomplish them. NetOrder controls the entire process, from order creation, classification, prioritizing, scheduling and modification through tracking, implementing, and closure, culminating in efficient archiving for later comparison and analysis.

    NetOrder streamlines fulfillment of network reconfiguration and service orders. NetOrder is built on the BMC Remedy ARS platform and expands the basic Remedy ARS toolset, providing dedicated tools for order management that uniquely match telecom service provider’s business and operational needs.

    NetOrder can seamlessly integrate with other systems in a service provider’s environment, both TEOCO’s Netrac and third-party applications such as CRM, Inventory, Activation and other proprietary or commercial systems. This helps streamline work processes and reduces fulfillment time and expense.

    Using TEOCO’s Netrac Provisioning, service providers are able to automate the order fulfillment process, thus increasing their operational efficiency, accelerate services delivery and products roll out and increase customer’s satisfaction by fulfilling their requests quicker and more accurately.

  • Benefits

    • Increase operations efficiency and reduce operational costs by automatic assignment of the right personal for the right task at the right time.
    • Reduce costs and increase customer satisfaction by helping prevent SLA violations (Service Installation Interval).
    • Accelerate services delivery and products roll out and increase customer’s satisfaction.

  • Features

    • Sub-assignments allow the distribution of work among several groups or users and to coordinate the entire process
    • Order Associations facilitate the handling of multiple orders based on related factors such as orders from the same location, service, or customer
    • Manage order's by customer and its related contacts
    • Configuration & Administration Tool that enables easy adaptation of the organization business processes including state and state transitions, prioritization, etc.
    • Remote user options via web interface and e-mail
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