NeTKT

NeTKT

NeTKT

NeTkT is a trouble management system that enables Communication Service Providers (CSP) to effectively manage the trouble resolution process.

  • Overview

    Netrac NeTkT is a trouble ticket management system that enables Communication Service Providers (CSP) to effectively manage the trouble resolution process. NeTkT controls the entire process from trouble ticket creation and modification through tracking, resolution, and closure, while archiving for later comparison and analysis. While NeTkT is built on the Remedy ARS platform, it offers much more than a basic toolset.

    NeTkT vastly expands the basic Remedy ARS toolset, providing dedicated tools for trouble ticketing and trouble management in order to add massive value and meet telecom service providers’ business and operational needs. NeTkT is pre-integrated with TEOCO’s Netrac Fault Management solution and integrates with third-party Operational Support Systems (OSS) applications as well.

  • Benefits

    • Reduce operational expense by correct assignment and prioritization of work using ticket classification.
    • Minimizes network downtime and revenue loss by automatic notifications and escalations that defined according to CSPs objectives.
    • Increase operational efficiency with a pre-integrated operational system.
    • Integrates with Fault Management systems including TEOCO’s Netrac system, as well as with other OSS systems such as CRM and Resource Management.

  • Features

    • Ticket categorization based on a 3-level hierarchical relation (Category, Type and Item - CTI).
    • Easily configurable default values for common ticket fields based on the ticket classification.
    • Business unit classification allows cross-department utilization.
    • Notification and escalation rules easily defined with an intuitive interface.
    • Ticket sub-assignments allow work distribution between several groups or users. It also helps in coordinating the entire handling process.
    • Ticket Associations (related, Parent/Child) facilitate handling multiple tickets at the same time by solving the root cause.
    • Scheduled Tasks dedicated mechanism allows service providers to manage their recurring preventive maintenance or any other recurring task.
    • Solution Knowledge Base for recurring problems. NeTkT allows you to save the most common solutions based on ticket classifications. When a new ticket is opened with a similar problem, NeTkT will display optional ways for handling this ticket based on this knowledge base.
    • Remote user options Web interface, E-Mail, and SMS.
    • Web-based reporting (NeTkT Reporter) and dashboard.
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