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INsync Mobile delivers customer experience analytics and service performance via an on-device measurement approach.
With these capabilities INsync enables you to:
An on-device measurement approach brings a number of benefits over other data gathering methods:
INsync Mobile can be deployed as a standalone app or as an SDK inside an existing app for more reach and insight into a rich and diverse user base . It is based on open APIs from Android, iOS, Windows and MacOS to provide consistency in metrics and meet manufacturer approval guidelines for security and privacy. It uses less than 1% of handset memory and CPU and minimal data transfer volume.
To maximize data collection INsync Mobile comes with a rich measurement toolbox. Session/passive measurements capture data sessions, voice calls and in/out of coverage service status’. Scheduled active measurements test DNS resolution time, ping reachability, FTP and HTTP. ‘Off-net’ measurements capture experience while customers are on Wi-Fi or roaming, have swapped SIM’s or are in white-spots covered by the competition. The Voice of the customer section captures customer experience index, questionnaires and allows free text comments.
INsync Mobile delivers use cases across the breadth of the business providing everyone with a view of customer quality of experience based on a common data set.
INsync Mobile is the ideal tool for Regulators looking to gain an independent view of network QoE without the associated expense of time consuming drive testing. Carrier QoE assessments ensure an operator is meeting their license obligations and allow the Regulator to understand coverage, voice and data performance for the operator. Carrier benchmarking allows the Regulator to benchmark all their operators across coverage, voice and data metrics.
To learn more about how we can help you listen to the real voice of your customers please contact us.