QoS Business Rules and Routing Overrides

QoS Business Rules and Routing Overrides

Monitors traffic in near real-time to identify bottlenecks, dynamically re-route traffic, and improve Quality of Service (QoS) for greater customer satisfaction and reduced churn.

Higher profit margins at the expense of quality of service are an unsustainable formula in today’s competitive market.  While driving voice traffic on the least expensive routes is your goal, doing so can be counterproductive if those routes suffer network quality problems.  Quality of Service (QoS) problems and their associated cost implications can be difficult to identify and understand.  Additionally, manual intervention to redirect traffic from problem areas is often inefficient, prone to error and always comes at a higher cost to the business.

QoS Business Rules and Routing Overrides from TEOCO allows you:

• Near-real time QoS monitoring
• Near-real time CDR processing and analysis
• Seamless integration
• Rich reporting and analytics

We allow you to monitor network quality in near real-time and identify problematic route paths via either call detail record (CDR) analysis, or a feed of key performance indicators from your external monitorying system.  When QoS performance threshold exceptions are detected from these feeds, you are provided with near-instantaneous alerts and rerouting recommendations for approval.  Once approved, these override translations are then automatically uploaded to the switch.  Removal of override translations are automatically generated once they expire.  A report on the presence of overrides in the network is also generated which allows you to calculate the penalty cost of having had translations override in the network.

Furthermore, network operations personnel no longer have to know the specific translations tables for each switch type in the network.  A standardized GUI converts the operator’s commands into the native switch specific language for automated input into each switch type in the network.  This further reduces translations errors, training and overall costs.