Margin Improvement

Customer Success Story

Margin Improvement Analysis Enhances Product Performance and Provides Immediate ROI

Smart Solutions

Our team performed a four-month study of customers, price plans, and systems. We identified multiple areas for improvement including:

• Customers with questionable price plan fit
• Retail usage patterns not lined up with wholesale costs
• Unbilled usage
• Billing errors
• Several fraud situations
• Potential Sarbanes-Oxley issue

Measurable Results

We attained significant results for the carrier, including:

• Identified margin opportunities over 7% of revenue
• Discerned over 8% in cost savings opportunities
• Attained more than 10x ROI with potential of over 50x ROI