• Workplace Culture

    At TEOCO we are dedicated to making this a Great Place to Work® and to employee well-being. In truth, our employee commitment is reflected in our company name, which stands for “The Employee Owned Company.”

    We recognize that helping our employee-owners achieve a healthy work-life balance and grow meaningful careers will motivate them to continue their career path at TEOCO and foster strong customer relationships, thereby driving our business success.

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Working at TEOCO

TEOCO

Workplace culture and values

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At TEOCO we are dedicated to making this a Great Place to Work® and to employee well-being. Our employee commitment is even reflected in our company name, which stands for “The Employee Owned Company.”

Job Opportunities

TEOCO Corporation is an equal opportunity employer and does not discriminate in its employment practices against otherwise qualified applicants or employees on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, veteran status, or any other status protected by federal and/or state law or Executive Order.

  • Senior Product Manager

    usa, rochester, ny

    Job Description:

    • Create, validate and manage the requirements for initial and ongoing development and enhancements of new product concepts.
    • Assist where needed in creating requirements for existing products
    • Work with internal teams to work towards new product vision
    • Participate in customer meetings to determine product needs and requirements
    • Support pre-sales activities where needed
    • Investigate and define future solutions / enhancements based on market trends and customer needs
    • Assist with internal and external promotion of new products, roadmaps and strategies
    • Work with internal complimentary teams to integrate new with existing products where necessary

    EXPERIENCE & QUALIFICATIONS:

    Essential:
    • Ability to work in a fast paced, ever changing environment which is subject to direction change and vision change
    • Ability to interact with customers to identify business problems, gather needs and determine requirements.
    • Ability to effectively and efficiently create requirement documents.
    • Communication skills to communicate and review requirements documents both internally with Development and QA teams as well as externally with customers.
    • Serve as SME for BillTrak Link and other projects as assigned as well as general Cost Management domain expert.
    • Adept at managing multiple tasks and an ability to prioritize tasks in order to meet deliverables.
    • Experience and comfort in working in an environment where direction may change and an ability to identify situations where direction change may be necessary and confidence to draw attention to this need to team members.
    • Adept at problem solving and identifying solutions that benefit both the customer and TEOCO’s product vision
    • Complete understanding of the Cost Management space
    • Positive & can-do attitude

    Desirable:
    • Experience working with distributed teams
    • Experience working with Offshore teams
    • Understanding / experience with the revenue side of Cost Management; the outbound billing side
    • Experience using the Microsoft suite of tools (MS Word, Excel, Project, Visio)

    Academic Criteria:
    • Bachelor’s degree
    Experience Range (In years):
    • min 7 -10 years in Cost Management
    • min 5 years in product management or requirements analyst positions

  • Software Engineer

    usa, rochester, ny

    Essential:

    Proficient w/min 3 years SQL and DB modelling/dev experience
    Proficient w/min 2 years C#.NET
    Proficient w/min 2 years JavaScript/typescript/HTML w/ Ajax service calls
    Excellent verbal and written communication and presentation skills
    Ability to learn quickly and teach others

    Desirable:

    Proficient with Java
    Telecom Experience
    Proficient with Angular 7
    Experience with Hadoop
    Experience with Microservices, Docker, Kubernetes

    Academic Criteria: BS Computer Science
    Experience Range (In years): 5+

  • Media Coordination Analyst

    usa, fairfax, va

    Job Description:

    Media Coordination Analysts act as the primary TEOCO liaison between our clients and their telecom vendors and cable providers in relation to all invoices that TEOCO processes on behalf of clients as part of our Invoice Automation service offering. Analysts will work closely with vendors and billing companies to coordinate receipt of new invoices, manage changes and issues related to invoice media, and ensure receipt of all expected invoices.

    Analysts will produce client-facing and internal deliverables to contribute to the overall success of TEOCO’s Invoice Automation service and provide support to other initiatives as needed.

    Essential:

    • Bachelor’s Degree or Relevant Work Experience (1-2 years)
    • Working knowledge of Microsoft Products to include Access and Excel
    • Ability to work with Global internal and external customers and communicate with remote and offshore teams
    • Ability to multi- task and ensure follow up is completed by self/team
    • Analytical and Problem Solving Skills
    • Organization Skills/good follow up/Customer focused and results driven
    • Self –Starter/One who takes initiative and Drive
    • Strong Written and Verbal Communication Skills
    • Experience and proficiency in Microsoft office products; Outlook, Access, Excel and Power Point
    • Able to run Canned Queries through Business Objects and Microsoft access.

    Desirable:

    Some SQL a plus

  • Regional Sales Manager – UK & Ireland

    uk, leatherhead

    Work in a growing organization with a highly driven sales team. This individual is expected to be a successful “hunter” – someone who consistently reaches out to new customers with confidence and knowledge so we can deliver well-defined and compelling solutions. Be the driving force that generates new sales leads and contacts, whilst keeping in touch with existing customers. You will have the opportunity to work on large scale deals with leading industry customers and communicate with decision makers in those companies.

     As Regional Sales Manager you will be responsible for finding new sources of revenue with new customers and organic growth within existing customers, ensuring there’s a solid pipeline. You will have a track record of successful sales of solutions similar to the TEOCO portfolio. You will have good knowledge of Telecom technologies and systems especially those in the RAN, Service Assurance and Managed Services domains.  You will be responsible for helping execute business development plans and framing opportunities and solutions.

    You will succeed by having a keen understanding of the customer’s key business challenges and you will work with the customer to develop solutions which deliver real value.  You will thrive under your own initiative. Your customer base will expect you to know their business, frequent visits to them will form a large part of your work.

    As Regional Sales Manager you will have clear business development responsibilities for the Solution Portfolio.  This will involve the following:

    Key Responsibilities

    • Develop new business opportunities and win sales with new customers.
    • Generate business leads and follow up on new sales opportunities.
    • Meet and exceed assigned sales targets for the region.
    • Develop and support business and technical partnerships across the UK & Ireland.
    • Build company and product line brand awareness.
    • Working closely with other teams to develop new business.
    • Negotiation and closure of new business opportunities.
    • Adhere to appropriate sales approval and reporting processes.
    • Face to face customer meetings.
    • Researching the market and identifying potential target customers.

    Skills

    • At least 8-10 years of experience selling software/projects/solutions.
    • A relevant degree (Business, Sales, Marketing, Electronics, IT).
    • Previous sales experience from a company in the same or similar industry.
    • Proven track record in achieving sales results.
    • Proven skills in building and maintaining customer and partner relationships.
    • Experience working with customers in the UK, primarily EE, MBNL, O2, Colt, H3G, Vodafone, BT, U.K. Home office.
    • Relevant background in Telecom Software and Services based Solution Selling, specifically in OSS, BSS, Service Assurance, Mobile, Analytics, RAN Optimization, Geolocation and Planning.
    • Strong networking and collaboration skills.
    • Energetic team player who’s driven by achievement and success.
    • Persistent and committed to finding, developing and closing sales opportunities.
    • Willing to travel from time to time abroad.
  • Cost Analyst

    usa, kansas city

    Job Responsibilities:

    Ensure payment processing, balance forward, account coding, and directed audit review of Client telecom invoices are completed accurately within established timelines through BTOD, TEOCO’s cost management system.  Review auto-audit results and OC&C audits (install, discos,changes, non-recurring costs, determine disputable charges, prepare disputes for filing with appropriate vendors, and ensure dispute resolution credits are updated in the system for successfully resolved issues.  Establish audit processes

    As needed, interface and communicate with Client personnel in a professional manner and ensure compliance with contractual obligations.

    Employee will review invoices from vendors related primarily to facility costs; some usage invoices may also be included. Employee will compare billed circuits, to the provisioning data supplied by Client, manually or by query, in order to determine the authenticity of all facility circuits billed.  As directed, employee will check rates and other cost elements assessed on circuit bills.  Position may involve querying and complex understanding of access cost issues.  Employee will be required to research contract or tariff information on a regular basis to determine the legitimacy of the charges. There may be some account reconciliation activity such as investigating misapplied payments, credit balances, and unaccounted for balance forward amounts.

    Experience & Qualification:

    Essential: Bachelor’s Degree, perferably in Finance, Accounting, Economics, Math or Statistics.

    Desirable: 1+ years of experience working in telecom environment helpful.

  • Integration and Support Engineer

    israel, rosh haayin

    cv@teoco.com

    Job Description:

    Be a major part of TEOCO delivery organization; Work is expected to be at the customer site, as part of project support and integration team, assisting the customer with daily usage of TEOCO Performance System as well as performing maintenance activities and implementing changes in the solution based on customer needs. The job requires to work closely with all parts of the company to ensure the smooth and successful deployment of a system throughout the entire process.

    Job Functions:

    • Providing customer the technical first and second lines support for the solution, analyzing user problems and raising and tracking software issues with 3rd level support and development teams
    • Interact with R&D / back-office teams to resolve problems, receive corrections and implement fixes.
    • Keeping track of upgrades and changes to vendor software
    • Logging and tracking of Service Requests (SR’s)
    • Own the SR lifecycle to the conclusion
    • Be part of a deployment team delivering a comprehensive solution to a customer.
    • Integrate the various parts of a complex system into a functional working solution.
    • Develop ad-hoc solutions to problems discovered through the project life cycle.
    • Act as a focal point for all project technical aspects.
    • Maintain knowledge of vendor solutions and solutions for the extraction of PM data for various solutions
    • Maintain system documentation.

    Professional Experience and Requirements:

    • BS or MS in Computer Science, Systems Engineering, or related discipline.
    • Proficient in the English language.
    • Experience- 2-5 years.
    • Software Integration experience – Installation/upgrade/maintain/Troubleshoot big solution.
    • Deep knowledge with a UNIX/Linux and Windows operating systems.
    • Deep knowledge with scripting, DevOps advantage.
    • Ability to develop alternative solutions and create tools.
    • Familiarity with telecom/communications/ OSS and BSS industries – considerable advantage.
    • Knowledge of performance counters and KPIs would be an advantage
    • Familiarity with Unix clusters (Rhel Cluster, VERITAS cluster) – Advantage
    • Familiarity with Oracle SQL & SQL scripts – Advantage
    • Familiarity with the Web application server (WebLogic/JBoss) – Advantage
    • Knowledge of ORACLE to advanced user / Administrator level; Oracle DBA experience is an advantage
    • Big Data user/Administration experience – (Cloudera – Advantage)

    Personal Requirements:

    • Customer service orientation – a strong sense of customer service is required towards both internal and external customers.
    • Communication – the ability to clearly express ideas, listen, adjust language or terminology to suit the needs of the audience.
    • Teamwork – the ability to work effectively as part of a team.
    • The sense of urgency – must be able to react quickly to customer requests.
    • Technical – must be comfortable in the field of telecommunications, and be able to communicate well with customers and peers on technical issues.
  • Field Test Engineer

    spain

    The role will require the individual to carry out testing of software with multiple carriers in multiple locations, across one or more mobile code platforms.

    Specific duties/responsibilities

    • Executing field test cases focused on the voice and mobility network inter-operability on new and/or existing Sony devices.
    • Investigation and logging of common technical issues found during tests, produce reports.
    • Capturing logs of new and existing issues found in the field, document the issues and steps for reproduction and/or escalate the issues with Team Lead and/or development engineers for resolution.
    • Support other satellite teams as needed.

    Qualifications/Experience

    • Bachelor Degree in Engineering and/or Computer Science with emphasis in Telecommunications systems preferred or Technical education relating to hardware and software testing plus solid industry experience.
    • Technical proficiency / Good understanding and experience with android mobile phone’s technologies such as GSM, UMTS , 2G, 3G,LTE,IMS, VOLTE  Customer Acceptance requirements.
    • Familiar with concepts on wireless data protocols: GPRS/EDGE, TCP/IP, networking infrastructure or other packet based networks.

    Skills and experience required

    • Good communication skills, both written and verbal.
    • Bilingual – Fluent in English and Polish Language.
    • Good problem solving skills, analytical by nature, ability to think on his/her feet
    • Flexible and adaptable to changing priorities
    • Familiar with project management process.
    • Flexible with regards to travelling on short notice
    • Must be willing and able to travel up to 2 weeks at a time or as and when required.
    • Ability to work under pressure, able to prioritise work
    • Experience of working across Europe is highly desirable.
    • Knowledge and/or experience with Office suite, databases and report writing.
    • Ability to work in a small team environment where self-driven and self-motivated capabilities are key.
    • Solid bug tracking and test reporting skills
    • Good knowledge of Windows operating systems.
    • Experience with MS Outlook/Exchange.
    • Familiarity with MSDOS.
  • Field Test Engineer

    poland

    The role will require the individual to carry out testing of software with multiple carriers in multiple locations, across one or more mobile code platforms.

    Specific duties/responsibilities

    • Executing field test cases focused on the voice and mobility network inter-operability on new and/or existing Sony devices.
    • Investigation and logging of common technical issues found during tests, produce reports.
    • Capturing logs of new and existing issues found in the field, document the issues and steps for reproduction and/or escalate the issues with Team Lead and/or development engineers for resolution.
    • Support other satellite teams as needed.

    Qualifications/Education

    • Bachelor Degree in Engineering and/or Computer Science with an emphasis in Telecommunications systems preferred or Technical education relating to hardware and software testing plus solid industry experience.
    • Technical proficiency / Good understanding and experience with android mobile phone’s technologies such as GSM, UMTS, 2G, 3G, LTE, IMS, VOLTE  Customer Acceptance requirements.
    • Familiar with concepts on wireless data protocols: GPRS/EDGE, TCP/IP, networking infrastructure or other packet-based networks.

    Skills & Experience

    • Good communication skills, both written and verbal.
    • Bilingual – Fluent in English and Polish Language.
    • Good problem-solving skills, analytical by nature, ability to think on his/her feet.
    • Flexible and adaptable to changing priorities.
    • Familiar with project management process.
    • Flexible with regards to traveling on short notice.
    • Must be willing and able to travel up to 2 weeks at a time or as and when required.
    • Ability to work under pressure, able to prioritize work.
    • Experience of working across Europe is highly desirable.
    • Knowledge and/or experience with Office suite, databases and report writing.
    • Ability to work in a small team environment where self-driven and self-motivated capabilities are key.
    • Solid bug tracking and test reporting skills
    • Good knowledge of Windows operating systems.
    • Experience with MS Outlook/Exchange.
    • Familiarity with MS-DOS.
  • Senior Developer

    uk, leatherhead

    Role Description – Senior Software Engineer – C#, Backend API’s and Data Modelling

    The individual will be capable of providing a range of experience and sound advice to a project and a team. The individual may become a specialist in a particular area of software and ultimately may be given responsibility over it. The company may provide training material to assist the individual in these goals. The individual will possess strong programming and technical skills and be capable of proactively working on a project without requiring constant supervision by the team leader.

    Essential skills (all required)

    • Strong written and verbal interpersonal English communication skills
    • Capable of capturing and presenting HL architecture design, detailed requirements and be comfortable with transitioning them into User Stories
    • Strong familiarity with Agile design principles and will have worked with at least one Agile SDLC
    • Capable of following Test Driven Design and/or Behaviour Driven Design and working with a larger team of Product and QA specialists
    • Comfortable with working with multi-site teams that span multiple time zones
    • Acting as a team player and/or taking initiative by yourself where required, proven track record of an eagerness to learn
    • Familiarity with CI/CD processes and DevOps

    Technical skills – C# and other languages

    Required:

    • Back-end C# and .Net development and will have strong experience of C# 5 and .NET 4.5 at the minimum
    • Working with RESTful and SOAP based API’s either derived from WCF and ASP.NET frameworks
    • Working with SOLID principles applied within past solutions.
    • Detailed understanding of multi-threading and distributed computing on a Windows based platform
    • Applying Domain Driven Design (DDD) concepts and  Object Oriented data modelling
    • Working with Commercial and Open-Source .NET frameworks such as MSEL, Log4Net, Unity, NInject, MsTest, NUnit etc

    Desirable:

    • UI implementation based on WinForm and WPF
    • Experience working with C++ and C11, STL, MFC and Boost etc
    • Antlr or other Lexer/Parsers. Regex etc
    • Legacy COM components and C# interop
    • Win32 experience
    • At least one scripting language – e.g. Powershell, Python
    • Java 7+

    Valuable (web based):

    • Node.JS 6+ experience
    • Javascript (ECMA 2016)
    • jQuery/CSS/HTML5
    • Web Client frameworks such as Sencha/Kendo/Angular/React

    Technical skills – Database/Data Modelling

    Required:

    • Working with Object Relational Mappers such as NHibernate or Entity Framework
    • XML schema modelling, strong typing and namespacing well defined data models
    • Relational Database design – ideally Oracle
    • SQL (and PL/SQL)
    • ADO.NET, ODBC

    Desirable:

    • JSON data modelling
    • Non-Relational DB’s such as MongoDB, Arango etc
    • Swagger/OpenAPI
    • GraphQL

    Responsibilities & Duties

    Product Quality

    • The individual will proactively learn the functionality and feature set of their software product.
    • The individual should be capable of fixing bugs and their quality should be of a high standard.
    • The individual will be capable of performing unit and integration testing that meets the defined quality criteria.
    • The individual will be capable of performing and receiving software walkthrough’s to educate and encourage the team into building high quality software.
    • The individual will strive to create a highly cohesive and modular product that ultimately lowers the cost of adding new functionality to it.

    Project Management

    • The individual will be aware of the current milestones and deliverables. The Team Leader will inform this person of these goals.
    • The individual will be capable of planning and estimating the timeframe of deliverables that the Team Leader has assigned to them. These will then be passed on to the Team Leader.
    • The individual will be responsible for monitoring their progress in producing any deliverables, if slippage occurs or is likely to occur then the Team Leader must be informed.
    • The individual will be capable of proactively identifying and managing risk to assist in timely delivery.

    Team Management

    • The individual may occasionally be given the option of mentoring/managing a small group of developers or becoming a “Project Lead” on a particular deliverable. This responsibility will be given under the R&D Manager’s discretion.
    • The individual will be capable of providing advice and recommendation whilst assisting the Team Leader in interviewing suitable candidates for joining the team.

    Minimum Qualifications

    • BS in Computer Science, Software Engineering, Telecommunications or related experience.
    • Experience with software development in a Windows environment is essential.
    • 4-8+ years of experience in developing large scale mission-critical software applications.
    • Experience with one or more of the following is a plus: Radio Access Networks, Oracle Database.
  • Software Engineer

    uk, leatherhead

    JOB RESPONSIBILITIES

    • Software development
    • Experience of with writing SQL scripts
    • Experience with writing Java code or .Net

    QUALIFICATIONS AND REQUIREMENTS:

    • BS/MS in Computer Science or Mathematics
    • 1 plus year of technical support experience working with software systems, troubleshooting problems
    • 1 plus year Software Development Life Cycle experience
    • Java, J2EE, VB, .NET, Oracle experience a plus
    • Strong written and oral communication skills
    • Attention to detail
    • Knowledge of database – basic SQL is a plus, knowledge of networking concepts is a plus
  • Sales Manager

    southafrica, johannesburg

    Regional Sales Manager you will have clear business development and sales responsibilities for the TEOCO portfolio of Products, Services and Solutions. This will involve the following:

    Key Responsibilities

    • Progress and achieve the annual and quarterly business sales target for Africa
    • Develop and support new and existing business and technical partnerships across Africa
    • Create, follow up and develop new sales opportunities
    • Build company and product line brand awareness in Africa
    • Participate in customer presentations, exhibitions, seminars and marketing activities
    • Support the continued expansion of TEOCO’s African customer base

    Performance Measurements

    • To meet and/or exceed sales targets in the region
    • To support and assist in meeting group sales targets
    • Team player

    Experience & Qualification:

    Essential:

    • Relevant background in Telecom Software and Services based Solution Selling; especially in RAN, Service
    • Assurance and Managed Service Solutions
    • Track record of large solution sales
    • Consistent achievement of Sales Targets
    • Well presented, well spoken, confident and outgoing
    • Team player who is driven by achievement and success
    • Strong internal leader and collaborator
    • Willing to travel often and extensively

    Desirable:

    • Academic Criteria: A relevant degree (Business, Sales, Marketing, Electronics, IT)
    • Experience Range: Minimum 8 years direct sales experience in Africa
  • Data Center Technician

    fairfax, va

    JOB DESCRIPTION, DUTIES & RESPONSIBILITIES
    Data Center Technician will be responsible for the planning, installation, and maintenance of infrastructure at TEOCO’s US-based Data Centers.  This includes maintaining various types of servers, network equipment, and backup infrastructure.  This individual will also be responsible for proactive monitoring of systems and raising of support requests with 3rd party vendors to resolve issues. Occasional night work inside Data Center facilities will be required.
    EXPERIENCE & QUALIFICATIONS
    Essential:

    Must possess good communication and customer service skills.

    Basic knowledge including deployment/troubleshooting of Windows, Linux/UNIX Operating systems.

    Basic knowledge of networking and security.

    Experience working in a Data Center/Colo environment: racking & stacking equipment, cable management.

    Knowledge in troubleshooting server hardware and physical connectivity problems.

    Familiar with backup processes and tape-based backup solutions.

    Experience with Deployment, configuration, and maintenance of EMC SAN systems.

    Desirable:

    Scripting: Perl, Python, Bash

    Experience with NetVault backup software.

    Advanced Linux skills.

    Experience with Nagios or other monitoring software.

    Academic Criteria: Bachelors

    Experience Range (In years): 3+

  • Senior Java Developer

    israel, yokneaam

    Job Description

    • Developing complex multi-threading server-side systems in Java EE environment.
    • Participating in all development phases—Design, development, integration, and release, until deployment and support on site, while meeting schedules and quality objectives.
    • Cooperation with relevant groups across the company: Development, QA, Product Management,
    • Delivery, Support etc.

    Job Requirement

    • BSc/MSc in Computer Science from leading academic institutions.
    • 5+ years of experience in Java/Java EE development.
    • Experience in building complex efficient systems
    • Object-oriented analysis and design using common design patterns
    • Extensive knowledge and experience in data structure and multi-threading
    • Knowledge of REST API, Web Services – Advantage
    • Ability to learn new subjects quickly and independently
    • Good interpersonal skills.
  • 5G Product Engineer

    uk, leatherhead

    The Senior Product Engineer is responsible for turning market requirements into technical requirements which provide enough detail for Software Developers to create software designs. In-Depth knowledge of mobile communications technologies is required in order to achieve this objective as well as a strong focus on detail and accuracy.

    The Senior Product Engineer is expected to be the foremost expert and authority in his/her Product(s) and be available to assist the different technical functions within the company as required. As the author of the technical requirements, he/she will be expected to validate and verify that the features meet the market needs and match the technical requirements.

    The Senior Product Engineer will work closely with the different departments within TEOCO to ensure that the RAN Products are a profitable business whilst maintaining and growing, where possible, its market share on the Mobile Networks industry.

    This role is predominantly office based, with occasional travel to other offices and/or customer sites.

    Essential:

    • Understanding mobile communications activities such as radio planning and optimization, backhaul planning and capacity planning
    • Understanding of Mobile communications technologies like GSM, UMTS, LTE and Wi-Fi
    • Understanding mobile communications principles such as modulation & coding, antennas & propagation, link budgets, etc. as required by his/her Product line(s)
    • Understanding the vendor-specific implementations of technologies (e.g. Nokia GSM, Ericsson UMTS, Huawei LTE, etc.) as required by his/her Product line(s)
    • Ability to manage upwards and senior management expectations
    • Ability to effectively convey technical know-how to customers
    • Availability to travel globally when required.

    Desirable:

    Fluent in English, written and spoken. A second European language a plus

    Academic Criteria:

    Bachelor Degree or equivalent; Master’s or Ph.D. degrees preferred

  • SIM Developer

    uk, leatherhead

    DUTIES & RESPONSIBILITIES:

    The individual will be capable of providing a range of experience and sound advice to a project and a team. The individual may become a specialist in a particular area of software and ultimately may be given responsibility over it. The company may provide training material to assist the individual in these goals. The individual will possess strong programming and technical skills and be capable of proactively working on a project without requiring constant supervision by the team leader.

    The individual must be highly competent in working with complex mathematical algorithms which provide the basis for Telecoms technology simulations. This person must have sufficient RF domain knowledge to collaborate effectively with product experts and/or customer representatives to work out the requirements for emerging technologies and/or features; especially when the literature is unclear about what the industry expects to happen. This person must have extensive knowledge of the ASSET simulator and how to incorporate new features and/or functionality without breaking older technologies and functions. This person must understand and be able to work with the simulations for planners (e.g. RSI, BSIC, scrambling code, PCI); be able to compare results from different tools; and work with other TEOCO teams to ensure that our products are aligned from an algorithm perspective.

    Product Quality

    • The individual will proactively learn the functionality and feature set of their software product.
    • The individual should be capable of fixing bugs and their quality should be of a high standard.
    • The individual will know the following development processes:
    • Software Development Process
    • Change Management Process
    • Configuration Management Process
    • C++ Coding Guidelines
    • User Interface Style Guide
    • Jira User Instructions
    • Target Process User Instructions
    • The individual will be capable of performing unit and integration testing that meets the defined quality criteria.
    • The individual will be capable of performing and receiving software walkthrough’s to educate and encourage the team into building high quality software.
    • The individual will strive to create a highly cohesive and modular product that ultimately lowers the cost of adding new functionality to it.

    Project Management

    • The individual will be aware of the current milestones and deliverables. The Team Leader will inform this person of these goals.
    • The individual will be capable of planning and estimating the timeframe of deliverables that the Team Leader has assigned to them. These will then be passed on to the Team Leader.
    • The individual will be responsible for monitoring their progress in producing any deliverables, if slippage occurs or is likely to occur then the Team Leader must be informed.
    • The individual will be capable of proactively identifying and managing risk to assist in timely delivery.

    Team Management

    • The individual may occasionally be given the option of mentoring/managing a small group of developers or becoming a “Project Lead” on a particular deliverable. This responsibility will be given under the R&D Manager’s discretion.
    • The individual will be capable of providing advice and recommendation whilst assisting the Team Leader in interviewing suitable candidates for joining the team.

    EXPERIENCE & QUALIFICATIONS:

    Essential:

    • Experience with software development in a Windows environment is essential.
    • Capable of creating detailed design specifications
    • Strong interpersonal and communication skills
    • Capable of multitasking and handling load under pressure
    • Capable of task estimating
    • Possess strong SQL skills preferably using Oracle
    • Knowledge of C++ and/or C#
    • Visual Studio 2012 or later
    • Understanding of XML and associated technologies such as XSLT & XSD
    • Windows & MFC Programming Experience
    • Microsoft ATL and COM knowledge would be a plus
    • Knowledge of Radio Network Planning & Optimization would be a plus

    Desirable: Mathematical algorithms, telecoms. Experience with one or more of the following is a plus: Radio Access Networks, Oracle Database.

    Academic Criteria: BS in Computer Science, Software Engineering, Telecommunications or related experience

    Experience Range (In years): 4-8+ years of experience in developing large scale mission-critical software applications.

  • Verizon Sales Executive

    usa, dallas, tx, new jersy

    Summary of Role:

    The TEOCO Verizon Account Executive is a customer-facing executive level sales professional responsible for sales of the entire TEOCO business service solutions (BSS) and operational support systems (OSS) portfolio into the Verizon account nationally.  As such, the primary performance metrics for the role are revenue, bookings and related forecast accuracy against a sales quota for the TEOCO solutions portfolio at Verizon.  The Verizon Account Executive conducts their role in the framework of  TEOCO’s collaborative sales model  which defines what the responsibilities of the various TEOCO stakeholder organizations, i.e. product owners, presales engineering and delivery management, are at various stages in the sales process.  In this framework, the Verizon Account Executive leads this opportunity team in developing and executing the opportunity sales strategy.

    Responsibilities and Daily Activities:

    • Development and maintenance of business relationships with key Verizon decision makers
    • Owns TEOCO solutions portfolio sales bookings in the Verizon account nationally
    • Forecast and forecast accuracy for all TEOCO business in Verizon
    • Development and successful execution of TEOCO solutions sales strategies in the Verizon account
    • Initiates, organizing and conducts meetings required to execute opportunity sales strategies
    • Tracking opportunity through presales milestones and working with team members to deliver in a timely manner
    • Owns sales opportunity negotiation strategies and performing front-line negotiations
    • Maintain a very high level of customer satisfaction

    Experience & Qualification:

    • Residence in metropolitan area with easy access to major Verizon offices.
      i.e. New Jersey, Dallas.
    • 10 years minimum Executive Level sales experience in BSS and/or OSS solutions to Verizon. Demonstrated working relationships with key Verizon executives
    • 5 years minimum experience in software sales.
    • Experience and demonstrated proficiency in leading collaborative “solution selling” sales efforts involving multiple Verizon stakeholder organizations
    • Executive level acumen in conducting business requirements investigations and presenting represented company and related solutions in context of customer business objectives
    • Experience with and demonstrated proficiency in utilizing business case modelling tools in value-add selling and sales strategies
  • AT&T Sales Executive

    usa, dallas, atlanta, ga, tx

    Summary of Role:

    The TEOCO AT&T Account Executive is a customer-facing executive level sales professional responsible for sales of the entire TEOCO business service solutions (BSS) and operational support systems (OSS) portfolio into the AT&T account nationally.  As such, the primary performance metrics for the role are revenue, bookings and related forecast accuracy against a sales quota for the TEOCO solutions portfolio at AT&T.  The AT&T Account Executive conducts their role in the framework of  TEOCO’s collaborative sales model  which defines what the responsibilities of the various TEOCO stakeholder organizations, i.e. product owners, presales engineering and delivery management, are at various stages in the sales process.  In this framework, the AT&T Account Executive leads this opportunity team in developing and executing the opportunity sales strategy.

    Responsibilities and Daily Activities:

    • Development and maintenance of business relationships with key AT&T decision makers
    • Owns TEOCO solutions portfolio sales bookings in the AT&T account nationally
    • Forecast and forecast accuracy for all TEOCO business in AT&T
    • Development and successful execution of TEOCO solutions sales strategies in the AT&T account
    • Initiates, organizing and conducts meetings required to execute opportunity sales strategies
    • Tracking opportunity through presales milestones and working with team members to deliver in a timely manner
    • Owns sales opportunity negotiation strategies and performing front-line negotiation
    • Maintain a very high level of customer satisfaction

    Experience & Qualification:

    • Residence in metropolitan area with easy access to major AT&T offices.
      i.e. Dallas, Atlanta.
    • 10 years minimum Executive Level sales experience in BSS and/or OSS solutions to AT&T. Demonstrated working relationships with key AT&T executives
    • 5 years minimum experience in software sales.
    • Experience and demonstrated proficiency in leading collaborative “solution selling” sales efforts involving multiple AT&T stakeholder organizations
    • Executive level acumen in conducting business requirements investigations and presenting represented company and related solutions in context of customer business objectives.
    • Experience with and demonstrated proficiency in utilizing business case modelling tools in value-add selling and sales strategies
  • Account Manager

    usa, dallas

    JOB DESCRIPTION, DUTIES & RESPONSIBILITIES:

    • Act as primary customer interface for device OEMs, chipset vendors and other customers seeking Device Test services
    • Travel to US and global customers to explore new business opportunities with new and existing customers
    • Gather customer technical requirements and communicate them to TEOCO ; work to develop ideas for new solutions and service offerings
    • Explore professional service and solutions that TEOCO can provide customers beyond traditional 10776 Device Test
    • Work with Pre-Sales Engineer to provide quotes for test services based on customer inputs Monitor delivery of services and test sessions in the lab
    • Understand the financial rules of our business and provide information to Finance for invoicing and other financial activities
    • Keep up to date on technical offerings of Device Test and AT&T test requirements
    • Work with other LOB solutions to develop X-LOB solutions

    EXPERIENCE & QUALIFICATIONS:

    Essential:

    Customer Interfacing Skills, Knowledge of Wireless Telecommunication Industry, Business Management, and understanding of test specifications of the major US operators.

    Desirable:

    Experience with Carrier acceptance and Conformance testing, and Mobile or IoT device development

    Academic Criteria: Bachelor’s or Master’s degree in Engineering or Computer Science

    Experience Range (In years): Over 5 years of working in the telecommunications industry

  • Sr. Software Engineer

    rochester, ny

    JOB DESCRIPTION, DUTIES & RESPONSIBILITIES

    This person will be responsible for designing and developing carrier-grade solutions for the Telecommunications marketplace. We’re looking for someone who has a broad and a deep understanding of .NET and building data-driven web-based applications using .NET, MVC, and HTML5 disciplines, including a working knowledge of SQL and a familiarity with Java technologies. You must be able to collaborate with other software engineers in delivering high quality solutions within a timely manner. The position requires a hands-on, practical approach to problem-solving, including code development when needed in addition to design and architecture. You must be able to lead, manage and drive multiple technical solutions in parallel.

    EXPERIENCE & QUALIFICATIONS

    Essential:
    • 8-12 years of demonstrated experience in designing and developing software using Microsoft ASP.Net and C# frameworks
    • 5+ years of Experience in building data-driven web applications (Required)
    • 3+ years of experience in Microsoft MVC (Required)
    • Good analytical and communication skills (Required)
    • Hands on HTML 5.0/CSS/JavaScript/JSON Development
    • Must have hands-on ability to convert requirements and other technical specifications into high-quality code.
    • Must be able to break up work into smaller components to assign to other Developers across disciplines
    • Produce and review product design for compliance with software requirements, design principles, coding standards, and related specifications.
    • Must have high troubleshooting skills along with exploration skills to find out the root cause of various issues.
    • Conduct Technical Impact analysis to mitigate the risks.
    • Work with project management to define milestones, manage issues and risks
    • Work with team members across many time zones/offices
    • Must be able to work with little direct supervision.
    • Must have thorough attention to details.

    Desirable:
    • Experience with SQL (Advantage)
    • Experience in Graphical User Interface (GUI) design (Advantage)
    • Telecom industry experience (Advantage)
    Academic Criteria: BS/MS/Ph.D. in Computer Science, Electrical Engineering or equivalent

  • Telecom Expert

    usa, dallas, fairfax, atlanta, tx, va, kansas city, philadelphia

    JOB DESCRIPTION, DUTIES & RESPONSIBILITIES

    This person will be responsible for providing the customer with a full OSS solution for Fault, Performance and Service management with telecom expertise in the IP domain.

    He/She will gather requirements from the customer and define a high-level design for the external customer and internal customer, the development team.  They will also understand the customer network in various domains with the ability to propose and customized telecom solutions.

    EXPERIENCE & QUALIFICATIONS

    Essential:

    • IP engineer
    • At least 3 years working in a telecom operator as Performance analysis, NOC, Network Support, or Operations Engineer with experience of configuration and management of Equipment such as: Routers, Ethernet Switches, VoIP devices.
    • Knowledgeable in the OSS area
    • Capable of dealing with urgent customer issues in a multi-tasking mode

    Desirable:
    • Knowledgeable in the following areas (as many as possible) : SNMP, OSPF, BPG, MPLS, QoS, Syslog, VRRP
    • Advantage: Experience in the service provider operator
    • Advantage: Having Cisco educational degree as CCIP, CCNA
    • Advantage: Experience network monitoring using HP TeMIP, IBM Netcool, SolarWinds or any other OSS tool.
    • Advantage: Experience in configuring MRTG, RRD Tools or CACTI freeware tools
    • Advantage: Degree in Computer Science and/or experience with Java scripts, VB, Shell, Perl

  • Revenue Assurance Analyst

    usa, kansas city

    JOB DESCRIPTION, DUTIES & RESPONSIBILITIES

    Utilizing TEOCO proprietary tool, create audit reports, review and analyze data output from multiple sources and identify revenue recovery opportunities in clients’ customer base.  Validate findings and drive recovery completion.  Document research, work activities, and correspondence as needed and/or required.

    EXPERIENCE & QUALIFICATIONS

    Essential: Strong Analytical skills, College degree required, preferably in Finance, Accounting, Economics, Math or Statistics.  Proficient with Microsoft Office applications.  Able to adapt to changing priorities.  Organized and detail oriented.  Be able to work in a fast paced environment.

    Desirable: A working knowledge of Business Objects and SQL a plus in addition to experience in Data Analytics.  2+ years of experience working.

    Location:  US – Kansas City Office

  • Production Support Engineer

    usa, fairfax, rochester, va, ny

    Job Description, Duties & Responsibilities

    Responsibilities will include:

    • Performing administration including installs, upgrades, configuration, and monitoring of TEOCO and third party products (Citrix, Business Objects, Oracle Client, Apache/Tomcat, etc).
    • Devising, implementing, and managing system monitoring, automation, and notification tools
    • Performing root cause analysis, diagnostics, and monitoring on various production systems
    • Assisting in system and domain administration of Windows based servers
    • Troubleshooting and resolving end-user issues independently and efficiently
    • Participating in occasional night or weekend work and possible shift work to support an 9AM-7PM IST production schedule

    Experience & Qualifications

    Essential:

    • Experience writing PL/SQL statements
    • Proven experience managing applications within a live environment.
    • Skills should include basic programming skills (C++, VB, VB.net, PL SQL, MS .net, Java, or others).
    • Working knowledge of the Windows family of operating systems
    • Analytical and problem solving abilities
    • Confident & comfortable interacting with both internal & external clients
    • Excellent written and oral communication skills
    • Knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP

    Desirable:

    • Experience with Citrix is a plus
    • Experience with UNIX/LINUX/Solaris a plus

    Academic Criteria:

    • BS in Computer Science, Mathematics, Electrical Engineering or a related field

    Experience Range (in years):

    • Desired minimum of 1 years prior work experience.
  • M.Sc Students for Algorithm Department

    israel

    Job Responsibilities:

    You will be a goal keeper of product quality, responsible for analyzing and writing test cases, creating test automation, performing black and white box testing, documentation review, communication with project management and development teams.

     Job Requirements:

    • M.Sc. student in Computer Science/ Information Systems Engineering/ Mathematics
    • Knowledge in statistics and Algorithms
    • Knowledge in Data Analytics tools and understating in Data Mining
    • Knowledge in JAVA
    • Knowledge in Python- Advantage
  • Senior Windows System Administrator

    usa, fairfax, va

    The Windows Systems Administrator will provide Windows system support for both the Americas and global offices.

    Duties & Responsibilities:

    • At least 7-10 years of Active Directory related work experience
    • Expert knowledge of PowerShell scripting
    • Expert experience with Windows Sever and Active Directory including Local and Group Policy, Security hardening and Remediation
    • Expert knowledge of TCP/IP, DHCP, DNS, LDAP
    • Manage Active Directory Domain Controllers
    • Create and modify Active Directory and Local Group Policy
    • Administer ADFS and AADC
    • Expert knowledge Forests, Domains, Trusts.
    • Install, manage and troubleshoot Microsoft systems.
    • Expert knowledge of VMWare technologies
    • Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
    • Help Service Desk team with advanced tickets.
    • Interact with customers and staff at the technical level, as required
    • Help with hardware activities

    Experience & Qualifications:

    • Fluent English
    • Microsoft Certification
    • Managing in excess of 50 Windows Server infrastructure
    • Strong communication & documentation skills
    • Positive, self-motivated personality, with the ability to complete tasks independently

    Desirable:

    • Flexible and able to adapt to a rapidly changing environment
  • Job Opportunities in India

    india

    For current job opportunitites in India please visit this website.

  • Revenue Assurance Assistant

    costa rica

    Job Description, Duties & Responsibilities:

    • Submit and respond to correspondence relating to Revenue Assurance recovery opportunities entered by team members primarily for the LATAM area.  Receive, reply, report and research any negative responses as required.  Work with TEOCO team members to escalate any issues that cannot be resolved by the RA assistant.  Provide research and reporting of successful Revenue Assurance recoveries to support invoicing of TEOCO’s Client on a monthly basis.  Tracking of status of all activities will involve the updating of TEOCO databases and or tracking reports.
    • Researching will involve use of TEOCO proprietary database applications, SQL queries, and Client databases to support claim opportunities, refute any denials of recovery opportunities, and support the monthly TEOCO invoicing.
    • Provide response to any Client questions, clarification requests or denials to submitted recoveries as needed.
    • Document research, work activities, and correspondence as needed and/or required.
    • Establish audit tracking processes where improvements are identified or new opportunities discovered.
    • As needed, interface and communicate with Client personnel in a professional manner and ensure compliance with contractual obligations.
    • Employee will review quotes, orders and invoices from Client’s customers related primarily to data products; some usage products may also be included.  As directed, employee may be required to check rates and other cost elements indicated on an order to the customer’s invoices.  Position may involve querying and complex understanding of data or voice products and services as well as developing new queries and modeling for data analytics.  There will be account reconciliation activity such as investigating applied payments, credit balances, and unaccounted for balance forward amounts.

    Experience & Qualifications:

    Essential:  

    • Bi-lingual in Spanish & English (Portuguese a plus)
    • Bachelor’s Degree, preferably in Finance, Accounting, Economics, Math or Statistics
    • Working knowledge of standard Microsoft Office applications
    • Working knowledge of Business Objects and SQL a plus

    Desirable:

    • 1+ years of experience working in a telecom environment and/or Data Analytics helpful
  • Revenue Assurance Analyst

    costa rica

    The Revenue Assurance Analyst will:

    • Provide thorough analysis and creation of new audits & reports using TEOCO proprietary tools, identifying billing errors in Client’s customer base.
    • Research findings using additional reports, SQL queries, and Client databases to verify recovery opportunities; enter recovery opportunities into tracking databases and ensure compliance to any, and all, Client restrictions & requirements.
    • Provide response to any Client questions, clarification requests or denials to submitted recoveries as needed.
    • Document research, work activities, and correspondence as needed and/or required.
    • Establish audit processes where improvements are identified or new opportunities discovered.
    • As needed, interface and communicate with Client personnel in a professional manner and ensure compliance with contractual obligations.

    The Analyst will also review quotes, orders and invoices from Client’s customers related primarily to data products; some usage products may also be included.

    Employee will compares invoiced services to the provisioning data supplied by Client, manually or by query, in order to determine any under-billing or missed billing of all services ordered.

    As directed, the Analyst will check rates and other cost elements indicated on an order to the customer’s invoices.

    The role may involve querying and complex understanding of data or voice products and services, as well as developing new queries and modeling for data analytics.

    The Analyst will be required to research contract, quote or signed order information on a regular basis to determine the legitimacy of any missing charges.  There may be some account reconciliation activity, such as investigating applied payments, credit balances, and unaccounted for balance forward amounts.

    Experience & Qualifications:

    Essential:  

    Bi-lingual in Spanish and English (Portuguese a plus),

    Bachelor’s Degree, preferably in Finance, Accounting, Economics, Math or Statistics.,

    Experience & familiarity with Microsoft Office applications,

    Working knowledge of Business Objects and SQL a plus, in addition to experience in Data Analytics

    Desirable:

    2+ years of experience working in telecom environment helpful

     

  • Support Engineer, Service Assurance

    costa rica

    This role will provide customers with technical support and be the focal point for all Support services. This person will mediate between customers and other Global Support teams, closing the gap of varying languages. The candidate should have very good communication skills, be customer facing, and have excellent fault-finding skills.

    Core responsibilities:

    • Act as focal point for all technical aspects
    • Interact with the main Support group to resolve problems, receive corrections and implement fixes
    • Assist in resolving on-going support and maintenance related issues
    • Interface with customers to facilitate acceptance testing
    • Documenting systems solutions
    • Produce daily detailed journals of the status of the system
    • Keep in regular contact with key users
    • Be proactive to customer needs
    • Be able to identify problems early to prevent escalations
    • Provide regular updates to customers on key issues

    Experience & Qualifications:

    • IT, SW or Telecommunications related Engineer degree
    • 3 or more years of experience in developing and maintaining SW for Telecom customers
    • Proficient in the Spanish and the English languages
    • Good user skills on Unix/Linux/Sun Solaris/Windows Operating Systems
    • Good knowledge of UNIX scripting
    • Ability to develop alternative solutions and tools
    • Experience in telecom / communications / OSS and BSS industries
    • Familiarity with SQL & SQL scripts
    • Familiarity with Web application server (WebLogic)
    • GSM/UMTS/LTE Performance Management experience
    • Software Integration experience
    • Oracle SQL and PL/SQL experience
    • Experience in Wireless Telecoms
    • IT Hardware and Networking experience
    • Report development experience (Crystal Reports)

    Specific Desirable Requirements:

    • Oracle DBA experience – an advantage
    • Experience in help desk and Service Request tracking tools – an advantage

    Intangible Requirments:

    • Customer service orientation – a strong senses of customer service
    • Communication – the ability to clearly express ideas, listen, adjust language or terminology to suit the needs of the audience
    • Creativity – the ability to find and provide workarounds.
    • Teamwork – the ability to work effectively within a team, locally and remotely
    • Attention to details – must be able to understand technical issues with sufficient detail
    • Sense of urgency – must be able to react quickly to customer requests
    • Well organised – be able to multi-task
    • Deal with work pressure – be able to work under pressure
    • Ability to guide and provide training
  • Project Manager

    costa rica

    Objective

    To manage the delivery of telecommunication network management solution projects from initiation to closure.

    Functions and responsibilities

    • Planning, execution, monitoring and control, stakeholder coordination, and improvement activities during the project life cycle.
    • Ability to identify customer business needs–finding, defining, and providing value solutions for them.
    • Deployment of products and services.
    • Direct interaction with the customer to understand and respond to their needs in order to achieve successful deliveries.
    • Setting expectations with external and internal stakeholders.
    • Coordination and orchestration of the different groups involved: Research & development, quality assurance, integration, devops, professional services, marketing, among others; following best practices.

    Requirements

    Experience:

    • More than 5 years of experience in managing professional services projects (mandatory).
    • Vast experience in managing a team with a diverse array of talents and responsibilities (mandatory).
    • Experience working with International teams (advantage).
    • Engineering degree. or similar (mandatory).
    • Familiarity with telecommunication network and environment (advantage).

    Specialization:

    • Engineering degree, or similar.
    • Fully bilingual (English/Spanish).
    • Familiarity with telecommunication networks management systems, and protocols. Such as SNMP, TL1, Corba, and Netflow.

    Special skills:

    • Self-starter.
    • Ability to work by objectives, with minimal supervision.
    • Ability to work within a multicultural team.
    • Ability to communicate and listen.
    • Good interpersonal skills.
    • Organized
    • Good planning skills.
    • Assertiveness.
    • Able to work under pressure.
    • Dynamic and flexible.
    • Ability to multitask.
    • Business orientation

    Others:

    • Willing and able to travel to meet with customers face to face.

  • Telecom Analyst Specialist

    usa, atlanta, ga

    JOB DESCRIPTION:
    TEOCO’s audit team is seeking a smart, self-motivated, and collaborative candidate. This is a great opportunity to get in the ground floor of consulting, building a foundation of telecom knowledge and developing advanced software skills. Based on direction from management, cost analyst will data mine client invoice data and pinpoint vendor overbilling or under billings by applying general audit principals such as pattern recognition, data filtering, and cross-referencing multiple data sources. The applicant will be required to analyze contracts, applicable tariffs, Interconnection Agreements, and research other sources of potential data. Other source data may include industry databases such as LERG (Local Exchange Routing Guide) and NECA (National Exchange Carrier Association), client provisioning systems, internal TEOCO software tools such as BillTrak Pro, SONAR, and NEO, and external software tools such as COFinder and Google Earth. Employee will leverage some or all of the following software tools as part of daily activities: MS Excel, SQL, MS Access, Python, Alteryx and Business Objects. Employee may also use the R programming language. Employee will load potential overbillings or under billings in a spreadsheet format into TEOCO’s web-based Claim Center application, adding a written description of the issue and any necessary supporting information. Employee will analyze any responses from vendors and provide on-going support to the reconciliation team to help resolve issues on behalf of the client with the vendor. Employee may be called, on occasion, to participate in calls with clients to explain issues or to demonstrate and train clients on how issues were identified. Employee may also leverage BOT software as part of selected activities.

    PREFERRED EXPERIENCE:
    Experience in duties that entail strong organizational skills, analytical skills, and attention to detail. Prior experience in MS Access, MS Excel, MS Word, MS Outlook. Prior exposure to Alteryx, R, or Python helpful.

    REQUIRED SKILLS:
    MS Outlook, MS Excel, MS Word, Analytical/Problem Solving Skills, Communication Skills

    EDUCATION REQUIREMENTS:
    Bachelor’s degree. Preference for a degree in Math, Finance, or Economics.

    About TEOCO

    TEOCO is a leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs) and OEMs worldwide. Our solutions enable the digital transformation of CSPs while enhancing their network QoS, improving their customer experience and reducing their operational costs. Through advanced analytics, we provide actionable and measurable insights into network and customer behavior. This includes the optimization, effective monetization, and delivery of new and existing services, such as VoLTE and ViLTE. Our commitment to network flexibility and agility makes us the obvious choice for CSPs looking to leverage NFV/SDN and the rise of 5G, and to maximize the revenue potential of new opportunities tied to the emerging Internet of Things (IoT).


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