• Workplace Culture

    At TEOCO we are dedicated to making this a Great Place to Work® and to employee well-being. In truth, our employee commitment is reflected in our company name, which stands for “The Employee Owned Company.”

    We recognize that helping our employee-owners achieve a healthy work-life balance and grow meaningful careers will motivate them to continue their career path at TEOCO and foster strong customer relationships, thereby driving our business success.

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Working at TEOCO

TEOCO

Workplace culture and values

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At TEOCO we are dedicated to making this a Great Place to Work® and to employee well-being. Our employee commitment is even reflected in our company name, which stands for “The Employee Owned Company.”

Job Opportunities

TEOCO Corporation is an equal opportunity employer and does not discriminate in its employment practices against otherwise qualified applicants or employees on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, veteran status, or any other status protected by federal and/or state law or Executive Order.

  • Senior Accountant

    usa, fairfax, va

    Our Finance & Accounting team is looking for a self-driven, bright, hands-on individual who is looking for a growth opportunity at this stage of their career–

    Duties & Responsibilities

    • Assist in preparation of Federal and State tax filings
    • Ensure timely filing of W2’s, 1099s, and property taxes, are filed properly and timely.
    • Own payroll process and coordinate with Human Resources any changes.
    • Perform month end close account reconciliations, journal entry posting.
    • Participate in preparation of annual global reporting in support of consolidated financials, including comprehensive notes to the audited financial statements.
    • Conduct operational and financial analysis.
    • Participate in other ad hoc projects to support management reporting requirements and audit needs.

    Desired Skills & Experience

    • Professional Requirements:
    • Bachelor’s degree in Accounting or Finance and a CPA preferred.
    • Minimum of 3 years’ experience in a top-tier public accounting firm or a combination of public accounting and industry experience working in a commercial business.
    • Excellent Microsoft Office skills, specifically Excel.
  • Junior Human Resources Generalist

    usa, fairfax, va

    ***Please note that this is a junior-level role.  We are ideally looking for someone with 1-3 years of experience, with a willingness to consider a smart/driven recent college graduate.

    Job description

    Principal Responsibilities

    • Works directly with the HR Manager on daily operations, and projects. Onboarding/Offboarding Conduct New Hire Orientation, collect all employee forms & complete new hire & exit processes
    • Administers health and welfare plans including enrollments, changes and terminations. Processes required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions. Leave Administration – tracking of sick-leave, LWOP, FMLA, & Disability
    • Recruiting Coordination: to include sourcing/reviewing/forwarding resumes, scheduling phone screens/interviews, providing general support to Recruitment function
    • Interpret policies and procedures, as well as serve as a resource for employees with regard to Human Resource policies, procedures, payroll issues, and routine benefit questions
    • Helping to streamline our behind the scenes processes by drafting SOP’s and creating internal checklists
    • Submits all employee payroll changes to the payroll administrator
    • Tracking inputs for employee recognition program
    • Responsible for proper document retention & filing of all HR related and employee materials
    • Generates COS Letters, Separation Agreements, and other employment related contracts
    • Enters HR data into ADP and HRIS system. Runs ad-hoc reports
    • Creates and maintains various HR-related files, spreadsheets
    • Responsible for ensuring federal and state compliance standards
    • Handles unemployment claims and employment verifications
    • Answers employee inquiries in a timely fashion, and refers complex questions to appropriate Human Resource staff members
    • Participates in special projects as required

    Desired Skills and Experience

    Qualifications

    • Bachelor’s Degree in a related business discipline, or the equivalent combination of education, professional training or work experience.
    • 1-3 years of related Human Resources experience
    • Demonstrated track record of maintaining a positive, customer service-oriented attitude in a time-sensitive, fast-paced environment
    • High personal standards of integrity, confidentiality and professionalism
    • Solid analytical skills with an ability to identify problems, collect data and make strong recommendations
    • Excellent interpersonal skills with an ability to effectively interact with all levels of the organization. Confident in abilities. Solid written and verbal communication skills; strong public speaking skills
    • Excellent organizational skills with an ability to manage competing priorities and meet deadlines with, at some times, limited oversight
    • Strong knowledge of Microsoft Word, Excel, PowerPoint and Outlook
    • Broad knowledge of Human Resources laws, and able to learn and interpret EMC practices and policies
    • Familiarity with HRIS systems
  • Revenue Assurance Assistant

    costa rica

    Job Description, Duties & Responsibilities:

    • Submit and respond to correspondence relating to Revenue Assurance recovery opportunities entered by team members primarily for the LATAM area.  Receive, reply, report and research any negative responses as required.  Work with TEOCO team members to escalate any issues that cannot be resolved by the RA assistant.  Provide research and reporting of successful Revenue Assurance recoveries to support invoicing of TEOCO’s Client on a monthly basis.  Tracking of status of all activities will involve the updating of TEOCO databases and or tracking reports.
    • Researching will involve use of TEOCO proprietary database applications, SQL queries, and Client databases to support claim opportunities, refute any denials of recovery opportunities, and support the monthly TEOCO invoicing.
    • Provide response to any Client questions, clarification requests or denials to submitted recoveries as needed.
    • Document research, work activities, and correspondence as needed and/or required.
    • Establish audit tracking processes where improvements are identified or new opportunities discovered.
    • As needed, interface and communicate with Client personnel in a professional manner and ensure compliance with contractual obligations.
    • Employee will review quotes, orders and invoices from Client’s customers related primarily to data products; some usage products may also be included.  As directed, employee may be required to check rates and other cost elements indicated on an order to the customer’s invoices.  Position may involve querying and complex understanding of data or voice products and services as well as developing new queries and modeling for data analytics.  There will be account reconciliation activity such as investigating applied payments, credit balances, and unaccounted for balance forward amounts.

    Experience & Qualifications:

    Essential:  

    • Bi-lingual in Spanish & English (Portuguese a plus)
    • Bachelor’s Degree, preferably in Finance, Accounting, Economics, Math or Statistics
    • Working knowledge of standard Microsoft Office applications
    • Working knowledge of Business Objects and SQL a plus

    Desirable:

    • 1+ years of experience working in a telecom environment and/or Data Analytics helpful
  • Revenue Assurance Analyst

    costa rica

    The Revenue Assurance Analyst will:

    • Provide thorough analysis and creation of new audits & reports using TEOCO proprietary tools, identifying billing errors in Client’s customer base.
    • Research findings using additional reports, SQL queries, and Client databases to verify recovery opportunities; enter recovery opportunities into tracking databases and ensure compliance to any, and all, Client restrictions & requirements.
    • Provide response to any Client questions, clarification requests or denials to submitted recoveries as needed.
    • Document research, work activities, and correspondence as needed and/or required.
    • Establish audit processes where improvements are identified or new opportunities discovered.
    • As needed, interface and communicate with Client personnel in a professional manner and ensure compliance with contractual obligations.

    The Analyst will also review quotes, orders and invoices from Client’s customers related primarily to data products; some usage products may also be included.

    Employee will compares invoiced services to the provisioning data supplied by Client, manually or by query, in order to determine any under-billing or missed billing of all services ordered.

    As directed, the Analyst will check rates and other cost elements indicated on an order to the customer’s invoices.

    The role may involve querying and complex understanding of data or voice products and services, as well as developing new queries and modeling for data analytics.

    The Analyst will be required to research contract, quote or signed order information on a regular basis to determine the legitimacy of any missing charges.  There may be some account reconciliation activity, such as investigating applied payments, credit balances, and unaccounted for balance forward amounts.

    Experience & Qualifications:

    Essential:  

    Bi-lingual in Spanish and English (Portuguese a plus),

    Bachelor’s Degree, preferably in Finance, Accounting, Economics, Math or Statistics.,

    Experience & familiarity with Microsoft Office applications,

    Working knowledge of Business Objects and SQL a plus, in addition to experience in Data Analytics

    Desirable:

    2+ years of experience working in telecom environment helpful

     

  • Support Engineer, Service Assurance

    costa rica

    This role will provide customers with technical support and be the focal point for all Support services. This person will mediate between customers and other Global Support teams, closing the gap of varying languages. The candidate should have very good communication skills, be customer facing, and have excellent fault-finding skills.

    Core responsibilities:

    • Act as focal point for all technical aspects
    • Interact with the main Support group to resolve problems, receive corrections and implement fixes
    • Assist in resolving on-going support and maintenance related issues
    • Interface with customers to facilitate acceptance testing
    • Documenting systems solutions
    • Produce daily detailed journals of the status of the system
    • Keep in regular contact with key users
    • Be proactive to customer needs
    • Be able to identify problems early to prevent escalations
    • Provide regular updates to customers on key issues

    Experience & Qualifications:

    • IT, SW or Telecommunications related Engineer degree
    • 3 or more years of experience in developing and maintaining SW for Telecom customers
    • Proficient in the Spanish and the English languages
    • Good user skills on Unix/Linux/Sun Solaris/Windows Operating Systems
    • Good knowledge of UNIX scripting
    • Ability to develop alternative solutions and tools
    • Experience in telecom / communications / OSS and BSS industries
    • Familiarity with SQL & SQL scripts
    • Familiarity with Web application server (WebLogic)
    • GSM/UMTS/LTE Performance Management experience
    • Software Integration experience
    • Oracle SQL and PL/SQL experience
    • Experience in Wireless Telecoms
    • IT Hardware and Networking experience
    • Report development experience (Crystal Reports)

    Specific Desirable Requirements:

    • Oracle DBA experience – an advantage
    • Experience in help desk and Service Request tracking tools – an advantage

    Intangible Requirments:

    • Customer service orientation – a strong senses of customer service
    • Communication – the ability to clearly express ideas, listen, adjust language or terminology to suit the needs of the audience
    • Creativity – the ability to find and provide workarounds.
    • Teamwork – the ability to work effectively within a team, locally and remotely
    • Attention to details – must be able to understand technical issues with sufficient detail
    • Sense of urgency – must be able to react quickly to customer requests
    • Well organised – be able to multi-task
    • Deal with work pressure – be able to work under pressure
    • Ability to guide and provide training
  • Client Operations Support

    usa, st louis mo

    Job Description:

    • Work as Client Operations Manager during US hours for the client(s) allocated
    • Understands the criteria the clients use to measure our service and creates action plans around delivering on items on that list
    • Understands all client projects both service and product related; supports account manager in communicating and/or gathering information related to tracking and delivering these projects; identifies any impacts to the service and resolves them
    • Understands cost management systems and troubleshoots customer issues related to invoice automation service
    • Understands clients’ month end close and other important processes along with the clients timelines to ensure we are doing what we can to support those activities
    • Interacts with clients through emails, ticket and calls.
    • Interacts with IA teams and management to meet client requirements

    Job Specific Requirements:

    • Applicant must have good analytical skills
    • Applicant must have good communications skills, both verbal and written
    • Must have good knowledge of excel
    • Applicant must be have good planning and organising skills to enable him/her to manage tasks efficiently and effectively
    • Should be able to work as an individual performer and as a team player as and when needed

    Experience & Qualifications:

    Undergraduate Degree or relevant customer service work

     

  • Assistant Corporate Controller

    usa, fairfax, va

    The US Assistant Controller will report to the US Controller, based in the Fairfax, VA headquarters office.  He/She will serve as a senior member of a global finance team of approximately 50 members. He/She will have the following responsibilities:

    • Ensure that sales and use taxes, 1099s, and property taxes, are filed properly and timely.
    • Supervise day-to-day accounting operations, including general ledger, A/P, A/R, fixed assets, payroll, and other accounting activities.
    • Supervise monthly close process, including account reconciliations, journal entry review, and maintenance of the close calendar for the N. America region.
    • Assist in the preparation and review of corporate accounting policies and procedures.
    • Participate in preparation of annual global reporting in support of consolidated financials, including comprehensive notes to the audited financial statements.
    • Conduct operational and financial analysis. Perform sales, margin and other analytics as needed.
    • Assist in acquisitions, integrations and system implementations as needed
    • Participate in cross company initiatives, work closely with regional finance teams.
    • Participate in other ad hoc global projects to support management reporting requirements and audit needs.

    Desired Skills & Experience

    Professional Requirements:

    • Bachelor’s degree in Accounting or Finance and a CPA (must).
    • Minimum of 5 years’ experience (2 years as a supervisor) in a top-tier public accounting firm or a combination of public accounting and industry experience working in a commercial business.
    • Experience and in-depth knowledge of US GAAP, including Revenue Recognition, Income Tax, Share-Based Payments, Foreign Currency.
    • Excellent Microsoft Office skills, specifically Excel.

    ·         Ability to provide leadership in a challenging and fast-paced environment.

    • Ability to be effective in working in a global, international and multi-currency environments.
    • Technology industry experience working with Big 4 external auditors (not Financial Services, Non-Profit).
    • Track record building and developing high performing teams.
    • Can display strong process knowledge & process improvement experience.
    • High energy – can motivate, lead, and develop team.
  • Telecommunications Expert

    costa rica

    This person will be responsible for providing the customer a full OSS solution for Fault, Performance and Service managements with a telecom expertise.

    He/She will collect requirements from the customer and define a high level design for the external customer and internal customer- development team.  They will also understand the customer network in various domains with the ability to propose and customized telecom solutions.

    Professional Experience & Personal Requirements

    • At least 3 years working in a telecom operator as Performance analysis, NOC, Network Support, or Operations Engineer with experience of configuration and management of Equipment such as: Routers, Ethernet Switches, VoIP devices. OR At least 3 years of experience working for a large vendor, in one of the following positions: field support engineer, performance analysis and similar
    • Knowledgeable in the following areas (as many as possible) : SNMP, OSPF, BPG, MPLS, QoS, Syslog, VRRP.
    • Knowledgeable in the OSS area
    • Advantage: Having Cisco educational degree as CCIP, CCNA
    • Advantage: Experience in configuring MRTG, RRD Tools or CACTI freeware tools
    • Advantage: Degree in Computer Science and/or experience with Java scripts, VB, Shell, Perl
    • Capable of dealing with urgent customer issues in a multi-tasking mode
    • Willingness to travel abroad
  • Implementation Engineer

    costa rica

    Developing adaptors & interfaces for Telecom equipment on top of TEOCO’s product.

    The developer will be responsible for developing and implementing all Service Assurance projects based on project specifications.

    The work will include:

    • Development of software adaptors / drivers per customer requirements and Telecom designs
    • Install, configure and train the project teams on the customized solution package
    • Support the testing teams internally and onsite
    • Support & guide the Customer remotely and onsite
    • Technically support presale & demo activities

    The work is performed in teams and individually using advanced development platforms.

    TEOCO’s Customers are telecommunication companies around the world. Development work includes interaction with customers and their systems.

    Requirements

    • Degree in Computer Science or equivalent.
    • Coding capabilities of 1 language (C, C++, Java or equivalent)
    • Good level of English – reading writing and speaking.
    • Excellent social skills (working in teams and with customers), good team player
    • Experience with Unix and SQL – advantage
    • Experience in Delivery group and/or Telecom knowledge – advantage
    • Presentation/training experience skills – advantage
    • Proactive, creative, fits into dynamic environments
    • Agrees to travel abroad, frequently
  • OSS Presales Solutions Engineer

    usa, fairfax, va

    We are looking for a rock star, hands-on, customer-focused presales solutions engineer with consulting, and presales experience in promoting and closing opportunities of large scale OSS solutions to carrier service providers. This person will manage the entire presales support effort throughout complete sales cycle – requirements gathering, RFI/RFP response, proposal preparation, solution design, hardware sizing, customer meetings, frontal and remote presentations, hands-on customized product demonstrations, effort estimation, pricing and SOW for multiple accounts within the assigned territory.

    The accounts include major North American Tier-1 and Tier-2 telecommunication service providers.

    Major duties & responsibilities include:

    • Serve as a single point of contact with the customer on all technical aspects throughout the sale cycle
    • Understand customer business and technical needs, and be able to put together and propose customized solutions
    • Provide domain expertise and technical consultinng
    • Scope, define and design solution offerings based on TEOCO’s Service Assurance product portfolio
    • Respond in a timely and high-quality manner to customer requests and requirements.
    • Create high-quality solution design documents and lead customer-facing sessions with both technical and senior management audiences
    • Develop technical presentations and proposals, and perform customer presentations and product demonstrations
    • Proactively identify new revenue opportunities through understanding and recognizing the evolving customer needs
    • Respond to RFXs and unsolicited proposals
    • Define PoC requirements and supervise their preparation & execution
    • Serve as an internal focal point for communicating customer requirements to Sales/Marketing/Product-Management

    Experience & Qualifications:

    • College degree in Computer Science Engineering or related discipline, or equivalent work experience
    • Thorough proven understanding of major mobile and wireless network technlogies – LTE, VoLTE, IP, MPLS, SONET, Mobile Backhaul, WiFi, NFV/SDN, UcaaS, cloud-based technlogies and infrastructure
    • Proven presales experience in OSS domain, strong preference prior experience with Service Assurance solutions / vendors. Outstanding written, verbal, and interpersonal communication and presentation skills
    • Deep understanding of telecom operational and business processes

    Desirable:

    • Experience with network and IT monitoring and management tools: SevOne, Infovista, Netcool,  Solarwinds, HP Openview, CACTI, HP IMC, SNMPC, Cisco Works, CA
    • Experience working for a major telecom or cable operator – major advantage
    • Comprehensive knowledge of Big Data infrastructure, data visualization, database and business intelligence technologies, analytics industry trends and key vendors
  • Senior Software Engineer

    uk, leatherhead

    The individual will be capable of providing a range of experience and sound advice to a project and a team. The individual may become a specialist in a particular area of software and ultimately may be given responsibility over it. The company may provide training material to assist the individual in these goals. The individual will possess strong programming and technical skills and be capable of proactively working on a project without requiring constant supervision by the team leader.

    Specific Requirements

    • Capable of creating detailed design specifications
    • Strong interpersonal and communication skills
    • Capable of multitasking and handling load under pressure
    • Capable of task estimating
    • Possess strong SQL skills preferably using Oracle
    • Knowledge of C++ and/or C#
    • Visual Studio 2012 or later
    • Understanding of XML and associated technologies such as XSLT & XSD
    • Windows & MFC Programming Experience
    • Microsoft ATL and COM knowledge would be a plus
    • Knowledge of Radio Network Planning & Optimization would be a plus

    Role Specifics – Algorithms

    The individual must be highly competent in working with complex mathematical algorithms which provide the basis for Telecoms technology simulations. This person must have sufficient RF domain knowledge to collaborate effectively with product experts and/or customer representatives to work out the requirements for emerging technologies and/or features; especially when the literature is unclear about what the industry expects to happen. This person must have extensive knowledge of the ASSET simulator and how to incorporate new features and/or functionality without breaking older technologies and functions. This person must understand and be able to work with the simulations for planners (e.g. RSI, BSIC, scrambling code, PCI); be able to compare results from different tools; and work with other TEOCO teams to ensure that our products are aligned from an algorithm perspective.

    Responsibilities & Duties

    Product Quality

    • The individual will proactively learn the functionality and feature set of their software product.
    • The individual should be capable of fixing bugs and their quality should be of a high standard.
    • The individual will know the following development processes:
      • Software Development Process
      • Change Management Process
      • Configuration Management Process
      • C++ Coding Guidelines
      • User Interface Style Guide
      • Jira User Instructions
      • Target Process User Instructions
    • The individual will be capable of performing unit and integration testing that meets the defined quality criteria.
    • The individual will be capable of performing and receiving software walkthrough’s to educate and encourage the team into building high quality software.
    • The individual will strive to create a highly cohesive and modular product that ultimately lowers the cost of adding new functionality to it.

    Project Management

    • The individual will be aware of the current milestones and deliverables. The Team Leader will inform this person of these goals.
    • The individual will be capable of planning and estimating the timeframe of deliverables that the Team Leader has assigned to them. These will then be passed on to the Team Leader.
    • The individual will be responsible for monitoring their progress in producing any deliverables, if slippage occurs or is likely to occur then the Team Leader must be informed.
    • The individual will be capable of proactively identifying and managing risk to assist in timely delivery.

    Team Management

    • The individual may occasionally be given the option of mentoring/managing a small group of developers or becoming a “Project Lead” on a particular deliverable. This responsibility will be given under the R&D Manager’s discretion.
    • The individual will be capable of providing advice and recommendation whilst assisting the Team Leader in interviewing suitable candidates for joining the team.

    Minimum Qualifications

      • BS in Computer Science, Software Engineering, Telecommunications or related experience.
      • Experience with software development in a Windows environment is essential.
      • 4-8+ years of experience in developing large scale mission-critical software applications.
      • Experience with one or more of the following is a plus: Radio Access Networks, Oracle Database.

     

      This job description will be kept under review and may be amended from time to time following consultation with the post holder, to reflect organisational needs.

  • 5G Product Engineer

    uk, leatherhead

    The 5G Product Engineer is responsible for turning market requirements into technical requirements which provide enough detail for Software Developers to create software designs. An in-depth knowledge of mobile communications technologies is required in order to achieve this objective as well as a strong focus on detail and accuracy.

    The 5G Product Engineer is expected to be the foremost expert and authority in his/her Product(s) and be available to assist the different technical functions within the company as required. As the author of the technical requirements, he/she will be expected to validate and verify that the features meet the market needs and match the technical requirements.

    The 5G Product Engineer will work closely with the different departments within TEOCO to ensure that the RAN Products are a profitable business whilst maintaining and growing, where possible, its market share on the Mobile Networks industry.

    This role is predominantly office based, with occasional travel to other offices and/or customer sites.

    Specific Requirements

    • Bachelor Degree or equivalent; Master’s or PhD degrees preferred
    • Understanding of mobile communications activities such as radio planning and optimisation, backhaul planning and capacity planning
    • Understanding of Mobile communications technologies like GSM, UMTS, LTE, 5G and Wi-Fi
    • Understanding of mobile communications principles such as modulation & coding, antennas & propagation, link budgets, etc. as required by his/her Product line(s)
    • Understanding of the vendor-specific implementations of technologies as required by his/her Product line(s)
    • Ability to manage upwards and senior management expectations
    • Ability to effectively convey technical know-how to customers
    • Availability to travel globally when required.
    • Fluent in English, written and spoken. A second European language a plus.

      This job description will be kept under review and may be amended from time to time following consultation with the post holder, to reflect organisational needs.
  • Comcast Solutions Architect

    usa, pennsylvania, philadelphia

    TEOCO is looking for hands-on customer-focused solution architect with consulting, and engineering experience in promoting selling opportunities and delivering large scale OSS solutions to carrier service providers.

    Major duties & responsibilities include:

    • Support the sales and account team with identifying new opportunities within the account through ongoing communication and consultative presales engagement with the customer and TEOCO’s partners.
    • Scope, define and design solution offerings based on TEOCO’s Service Assurance product portfolio
    • Drive end-to-end solution design through collaboration with the customer, partner, and TEOCO’s delivery and R&D teams.
    • Respond in a timely and high-quality manner to customer requests and requirements.
    • Create high-quality solution design documents and lead customer-facing design sessions.
    • Develop technical presentations and proposals, and perform customer presentations.
    • Proactively identify new revenue opportunities through understanding and recognizing the evolving customer needs.

    Experience & Qualifications:

    Essential:

    • Deep and thorough understanding of CSP enterprise / commercial business offerings and underlying network technology.
    • Knowledgeable in the following areas (as many as possible):  Metro Ethernet, WAN/LAN, L2/L3VPN, SNMP, OSPF, BPG, MPLS, QoS, Netflow, Syslog, VRRP, SD-WAN and broader NFV/SDN networking, UCaaS.
    • Proven experience designing and delivering OSS solutions to CSP / MSO customers.

    Desirable:

    • Experience with network and IT monitoring and management tools:  SevOne, Infovista, Netcool, Solarwinds, HP Openview, CACTI, HP IMC, SNMPC, Cisco Works, CA.
    • Cisco certificiation:  CCIP, CCNA.
    • Experience working for a major telecom or cable operator (major advantage).
    • Familiarity with both Agile and Waterfall methodology
    • Comfortable working with both User Stories and Business Requirements.

    **Position will require travel:  up to approximately 40%

  • Program Manager / Account Manager

    usa, california, milpitas

    This role will involve assisting our VP, Strategy and Business Development in our Device & IoT Solutions group.

    Key Requirements include:
    • Technical assessment of customer requirements in legacy (CDMA, GSM and WCDMA) and new technology areas (LTE, LTE-A) with an ultimate goal to create new opportunities that are in alignment with overall goals of the Company business strategy.
    • Technical review of business ecosystem with a focus on LTE technology and the development of 5G
    • Strong understanding to wireless carriers requirements for LTE, WCDMA, GSM, CDMA device acceptance and certifications including industry certifications such as GCF, PTCRB
    • Understanding of lab and field testing scope and solutions
    • Act as primary customer interface for device OEMs, chipset vendors and other customers seeking Device Test services.
    • Skillful and creative in preparing and responding to RFPs.
    • Build new partnerships with wireless operators, manage the relationships and support their testing needs in timely fashion
    • Excellent customer interaction and presentation skills.
    • Travel to US and global customers to explore new business opportunities with new and existing customers.
    • Provide training for stuff on new certification programs as well as provide training to customers (on-site and at customers’ promises).
    • Basic understanding of test equipment used in mobile device testing for RF, protocol and application testing
    • 5 years of progressive experience in the wireless telecommunications industry Account management and technical sales experience with customers
    • Education Requirements:
    o Bachelor’s, Electrical Engineering / EET / Computer Science + five years of relevant work experience

  • Test Lab Manager

    usa, california, milpitas

    The Test Lab Manager will be responsible for managing the technical operations of our Conformance Lab in Milpitas, California.

    The job duties for this position will include:

    • Responsible for the technical operation of the Conformance Lab
    • Responsible for planning and scheduling tests
    • Interface with customers on a technical level
    • Review and approve test reports
    • Responsible for technical supervision and training of lab staff
    • Responsible for lab quality, service, safety, systems, analytical needs, and customer service.
    • In conjunction with other managers, provide recommendations in matters of capital expenditure, viability of projects, and resolution of disputes.
    • Ensures that adequate equipment and personnel are available for all jobs
    • Responsible for ensuring lab’s compliance to ISO/IEC 17025
    • Responsible for the review and improvement of the Quality Management System as it applies to the lab under his/her control.

    This position requires:

    • Master’s degree in Electrical Engineering or equivalent experience
    • Requires a high-level knowledge of lab operations and technical management
    • A minimum five years management experience
    • Three years’ experience in certification testing (at least two years in GSM LTE)
    • Must have a strong understanding of WCDMA and/or LTE technology.
    • Must have a good understanding of GCF/PTCRB, VzW, T-Mobile and Sprint certification requirements
    • Should be capable of selecting, training, and directing technical personnel
    • Must have management and client interaction skills.
    • Strong leadership skills
    • Team oriented and customer oriented work
    • Excellent verbal and written communication skills

  • Delivery Manager / Senior Business Analyst

    australia, sydney

    General:

    The individual will be responsible for the design, delivery and support of vendor specific Libraries, as well as the delivery of major upgrades to TEOCO products and solutions to our customers in Australia.

     

    Responsibilities:

    1. Manage the design and delivery of different libraries, Change Requests and upgrades to our Service Assurance solution
    2. Preparing, planning, executing, monitoring, controlling and delivering the project or subproject according to contractual scope and commitment against project budget
    3. Planning, booking and managing resources within the project, organize and lead the project team.
    4. Identify and analyse risks, plan and implement risk response actions
    5. Monitor scope, implement change control process and handle change management
    6. Own and manage the 24/7 support services
    7. Setting up and maintaining clear and effective internal and external communication within the customer, project and R&D teams
    8. Manage internal and external teams to schedule releases for testing and implementations.
    9. Act as one point to contact to our customer
    10. Work on multi-vendor, multi technology, and understand network specific Performance KPIs
    11. Define Data model as per vendor specifications and activate on databases
    12. Troubleshooting and Maintaining KPI defined for particular vendor
    13. Import customer databases (Oracle) and verify software issues

     

     Capabilities:

    1. Project management abilities
    2. At least 5 years’ experience with TEOCO Service Assurance Product Portfolio
    3. Good Knowledge of – CDMA/ GSM / UMTS/ LTE Technologies
    4. Good knowledge of ORACLE database and SQL
    5. Understanding of the Performance Management domain and ability to relate to and report on a network’s performance indicators
  • BSS Account Executive (CenturyLink)

    usa, colorado, denver

    Summary of Role:

    The TEOCO CenturyLink/BSS Account Executive is a customer-facing executive level sales professional responsible for sales of the entire TEOCO business service solutions (BSS) portfolio into CenturyLink and other national accounts.  As such, the primary performance metrics for the role are revenue, bookings and related forecast accuracy against a sales quota for the TEOCO BSS solutions portfolio.  The BSS Account Executive conducts their role in the framework of TEOCO’s collaborative sales model which defines what the responsibilities of the various TEOCO stakeholder organizations, i.e. product owners, presales engineering and delivery management, are at various stages in the sales process.  In this framework, the CenturyLink/BSS Account Executive leads this opportunity team in developing and executing the opportunity sales strategy.

    Responsibilities & Daily Activities:

    • Development and maintenance of business relationships with key account decision makers    
    • Owns TEOCO solutions BSS portfolio sales bookings into CenturyLink and other national accounts
    • Forecasts and forecast accuracy for all TEOCO business into CenturyLink and other national accounts.
    • Development and successful execution of TEOCO solutions sales strategies
    • Initiates, organizes and conducts meetings required to execute opportunity sales strategies
    • Tracking opportunity through presales milestones and working with team members to deliver in a timely manner
    • Owns sales opportunity negotiation strategies and performing front-line negotiations
    • Maintains a very high level of customer satisfaction

    Qualifications & Required Experience:

    • Residence in Denver metropolitan area.
    • 10 years minimum Executive Level sales experience in BSS solutions sales with an understanding of inter-carrier cost management, least cost routing, and financial analytics.
    • 5 years minimum experience in software sales.
    • Experience and demonstrated proficiency in leading collaborative “solution selling” sales efforts involving multiple customer stakeholder organizations.
    • Executive level acumen in conducting business requirements investigations and presenting company and related solutions in context of customer business objectives.
    • Experience with and demonstrated proficiency in utilizing business case modelling tools in value-add selling and sales strategies.
  • Project Manager

    costa rica

    Objective

    To manage the delivery of telecommunication network management solution projects from initiation to closure.

    Functions and responsibilities

    • Planning, execution, monitoring and control, stakeholder coordination, and improvement activities during the project life cycle.
    • Deployment of products and services.
    • Direct interaction with the customer to understand and respond to their needs in order to achieve successful delivery.
    • Setting expectations with external and internal stakeholders.
    • Coordination and orchestration of the different groups involved: Research and development, quality assurance, integration, devops, professional services, marketing, among others; following best practices.

    Requirements

    Experience:

    • More than 3 years successfully managing multiple software projects concurrently.
    • Experience with international customers from the Latin American region and the United States.

    Specialization:

    • Engineering degree, or similar.
    • Fully bilingual (English/Spanish).
    • Familiarity with telecommunication networks management systems, and protocols. Such as SNMP, TL1, Corba, and Netflow.

    Special skills:

    • Self-starter.
    • Ability to work by objectives, with minimal supervision.
    • Ability to work within a multicultural team.
    • Ability to communicate and listen.
    • Good interpersonal skills.
    • Organized
    • Good planning skills.
    • Aggressive and assertive.
    • Able to work under pressure.
    • Dynamic and flexible.
    • Ability to multitask.

    Others:

    • Willing and able to travel to meet with customers face to face.

  • Telecom Expert-IP

    israel

    • Provide the customer with Fault, Performance and Service solutions.
    • Collect requirements from the customer and define a high- level design for the external customer and internal customer- development team.
    • Understand the customer network and provide tailor-made solutions per their requirements.

    Professional Experience and Personal Requirements    

    • A degree in Computer Science or equivalent
    • At least 3 years of experience working for a Telecom Operator as a Performance Analysis, NOC, Network Support, or Operations Engineer with experience in configuration and management of Equipment such as: Routers, Ethernet Switches, VoIP devices.
      OR at least 3 years of experience working for a large vendor as a Field Support Engineer, Performance Analysis and similar.
    • Knowledgeable in the following areas (as many as possible): SNMP, OSPF, BPG, MPLS, QoS, Syslog, VRRP.
    • Cisco educational degree as CCIP, CCNA- Advantage
    • Experience in configuring MRTG, RRD Tools or CACTI freeware tools – Advantage
    • Capable of dealing with urgent customer issues in a multi-tasking mode
    • Readiness to travel abroad
    • Very high level of English
  • Implementation and Support Engineer

    australia, sydney

    TEOCO (Australia) is looking for an Implementation and Support Engineer to implement, develop, maintain, train, install, configure, troubleshoot, upgrade monitor and support OSS/BSS systems, including third party applications e.g. Oracle, Weblogic.

    Required Qualifications and Experience:

    • Minimum 3 years previous experience with OSS/BSS environment, including deep knowledge of Performance Management solution for wireless networks.
    • Good Knowledge of Linux is a must
    • Solid Knowledge in databases (SQL and administration), preferably Oracle.
    • Ability to troubleshoot , assess and evaluate relevant information in regards to root cause analysis, and resolve problems under  pressure
    • Experience with escalating technical issues to internal or external support organizations.
    • Good English communication skills

    Please apply only if you are an Australian Citizen, Permanent Resident or holding a valid visa to work in Australia.

  • CAPACITY PLANNING CONSULTANT

    india, malaysia

    The Capacity Planning Consultant- Performs product/solution deployment, presentations and demos, answers RF(x)’s and understands the customer’s requirements in order to offer them the most complete and compelling solution. These solutions should address the customer’s pain points whilst maximizing the revenue of TEOCO’s RAN Products, Services and Solutions.
    Responsibilities & Duties

    • Be part of the deployment and integration team of TEOCO software at customer’s network.
    • Responsible for delivering technical solution presentations, demonstrations and workshops.
    • Responsible for assessing the need for trials as well as for gathering its requirements.
    • To provide feedback to Product Directors in order to develop the tool features that the market demands.
    • To participate on activities related to the introduction of New Products (NPI) as required.
    • Provide post sales advice and guidance to the delivery team to ensure smooth transitioning from sales to delivery
    • Utilize your knowledge and experience to effectively understand customer needs and adapt/configure TEOCO’s solutions to most effectively meet customer objectives
    • Conduct network Analysis, audit and optimization for customer networks using TEOCO solutions and methodology.
    • Consult and guide customer about network performance/optimization methodologies, strategies and best practices.
    • Guide the customer through the TEOCO process for network analysis and optimization; discuss major capacity issues in the market with the customer.
    • Implement capacity planning recommendations using TEOCO’s solutions
    • Take part in capturing requests and needs from customers and field – in order to improve and enhance TEOCO solutions capabilities and user experience. Thus, contributing to Solution road map consolidation.
    • Working with different functions in the organization: Sales, Pre Sales, Product Management, R&D, QA, Technology team, etc.

    Specific Requirements

    • Bachelor’s degree or equivalent
    • At least 3-5 years of experience in telecommunication industry, either with an Operator or OSS/RAN Software Vendor
    • Minimum 5 years in Microwave, WDM, SDH and IP networks, synchronization methods
    • Solid Experience in point to point microwave RF planning and dimensioning: routing and microwave path analysis based on diverse maps/terrain databases, radio path calculations and antenna sizing, frequency planning,
    • Technically adept in SDH, PDH, IP/MPLS technologies, base equipment installation experience,
    • Strong experience & knowledge of 2G, 2.5G or 3G & Ethernet & microwave transmission network planning.
    • Strong knowledge in IP Core and IP RAN system.
    • Optimization and Capacity Planning of IP Core and IP RAN
    • In-depth knowledge of planning and system audit tools and methodologies.
    • Full understanding of IP knowledge and data communications.
    • Fluent in English (spoken, written/read)
    • Ability to effectively convey technical know-how to customers
    • Commercial awareness when building technical Sales for customers
    • Availability to travel frequently for short/long periods of time
    • Knowledge of TEOCO’s software solutions will be an added advantage
  • Regional Sales Manager – East Africa

    east africa

    Role to be based in Kenya / Rwanda / Uganda / Tanzania

    General Description

     As Regional Sales Manager you will be responsible to meet or exceed the assigned sales targets. You will have a track record of successful sales of products, services and solutions similar to the TEOCO portfolio and will have sold these successfully into the designated African territory.  You will have trusted C-level and Director-Level relationships and have easy access to decision makers.  You will have good knowledge of Telecom technologies and systems especially those in the RAN, Service Assurance and Managed Services domains.  You will be responsible to architect and execute a sales strategy for the assigned region which both successfully manages TEOCO’s current business and succeeds to enable key growth initiatives.

    You will succeed by having a keen understanding of the customer’s key business challenges and you will work with the client to develop solutions which deliver real value. You will thrive under your own initiative. Your customer base will expect you to know their business – frequent travel to them will form a large part of your work.

    You will be an effective internal communicator and collaborator working successfully with all appropriate TEOCO business functions. You will be responsible to adhere to appropriate sales approval and reporting processes.

    As Regional Sales Manager you will have clear business development and sales responsibilities for the TEOCO portfolio of Products, Services and Solutions. This will involve the following:

    Key Responsibilities 

    • Progress and achieve the annual and quarterly business sales target for Africa
    • Develop and support new and existing business and technical partnerships across Africa
    • Create, follow up and develop new sales opportunities
    • Build company and product line brand awareness in Africa
    • Participate in customer presentations, exhibitions, seminars and marketing activities
    • Support the continued expansion of TEOCO’s African customer base

     

    Performance Measurements

    •  To meet and/or exceed sales targets in the region
    • To support and assist in meeting group sales targets
    • Team player

     

    Personal Characteristics 

    • Customer service orientation – a strong sense of customer service is required towards both internal and external customers
    • Communication – clearly express ideas, listen, adjust language or terminology to suit the needs of the audience
    • Initiative – the ability to perform duties before being told to do so. This will require a self-starter who is proactive in trying to achieve business unit goals
    • Teamwork – work effectively within the TEOCO team structure
    • Sense of urgency – react quickly to customer requests
    • Assertiveness – appropriate balance between keeping the customer happy and protecting and promoting TEOCO business interests

     


    Experience & Qualifications

     

    • Minimum 8 years direct sales experience in Africa
    • Consistent achievement of Sales Targets
    • Track record of large solution sales
    • Relevant background in Telecom Software and Services based Solution Selling; especially in RAN, Service Assurance and Managed Service Solutions
    • A relevant degree (Business, Sales, Marketing, Electronics, IT)
    • Well presented, well spoken, confident and outgoing
    • Team player who is driven by achievement and success
    • Strong internal leader and collaborator
    • Willing to travel often and extensively

     

  • Radio Access Engineer

    mexicocity, mexico

    Duties & Responsibilities

    • Support the IMS/VoLTE deployment across the region
    • Participating in planning of test sessions
    • Executing the test sessions, debug and following up on issues
    • The candidate will work with both simulated equipment and live environment
    • He/she will work close with design and Field Test

    Experience & Qualifications

    • Relevant university degree or equivalent
    • At least 5 years working experience within mobile communication
    • Good knowledge in relevant 3GPP specs is a MUST, GERAN, UTRAN and LTE
    • Good knowledge in MediaTek and/or Qualcomm
    • Good understanding of IP and knowledge in IMS is considered as a plus
    • Good knowledge working with Android, Linux and Windows
    • Working methodically and efficiently in tracing errors and finding bugs, working closely with the developer team
    • Good communication skills and a great team player
    • By documenting, actively work to make sure others can understand and contribute
    • Strong interest in finding faults and to chase the solution for them
    • Good English verbal and writing skill is needed as we work in a Global organization
    • Efficiency, Cost and quality awareness
    • Flexible towards changes

    Requirements

    • 25% Travel
    • Driver’s License

     

  • BSS Sales Executive

    usa, dallas, fairfax, atlanta, rochester, ga, tx, va, ny

    Summary of Role:
    The TEOCO BSS Account Executive is a customer-facing executive level sales professional responsible for sales of the entire TEOCO business service solutions (BSS) portfolio into national accounts. As such, the primary performance metrics for the role are revenue, bookings and related forecast accuracy against a sales quota for the TEOCO BSS solutions portfolio. The BSS Account Executive conducts their role in the framework of TEOCO’s collaborative sales model which defines what the responsibilities of the various TEOCO stakeholder organizations, i.e. LoB owners, presales engineering and delivery management, are at various stages in the sales process.

    Responsibilities and Daily Activities:

    • Development and maintenance of business relationships with key account decision makers
    • Pursues TEOCO solutions BSS portfolio sales bookings into national accounts
    • Forecast and forecast accuracy for all TEOCO business into national accounts
    • Development and successful execution of TEOCO solutions sales strategies in the national accounts
    • Initiates, organizing and conducts meetings required to execute opportunity sales strategies
    • Tracking opportunity through presales milestones and working with team members to deliver in a timely manner
    • Owns sales opportunity negotiation strategies and performing front-line negotiations
    • Maintain a very high level of customer satisfaction

    Qualifications and Required Experience:

    • Residence in DC metropolitan area a significant plus. Other acceptable locations include Dallas, NJ, Atlanta, Sprint and Rochester.
    • 5 – 10 years minimum Executive Level sales experience in BSS solutions sales with an understanding of inter-carrier cost management, least cost routing, and network analytics.
    • 5 years minimum experience in software sales.
    • Experience and demonstrated proficiency in leading collaborative “solution selling” sales efforts involving multiple customer stakeholder organizations.
    • Executive level acumen in conducting business requirements investigations and presenting represented company and related solutions in context of customer business objectives.
    • Experience with and demonstrated proficiency in utilizing business case modelling tools in value-add selling and sales strategies.
  • Cost Analyst

    usa, atlanta, ga

    JOB DESCRIPTION:
    TEOCO’s Atlanta audit team is seeking a smart, self-motivated, and collaborative candidate. This is a great opportunity to get in the ground floor of consulting, building a foundation of telecom knowledge, and developing advanced software skills. Based on direction from management, analyze client invoice data and pinpoint vendor overbillings or under billings by applying general audit principals such as pattern recognition, data filtering, and cross referencing multiple data sources. The applicant will be required to analyze contracts, applicable tariffs, Interconnection Agreements, and research other sources of potential data. Other source data may include industry databases such as LERG (Local Exchange Routing Guide) and NECA (National Exchange Carrier Association), client provisioning systems, internal TEOCO software tools such as BillTrak Pro, SONAR, and NEO, and external software tools such as COFinder and Google Earth. Employee will leverage some or all of the following software tools as part of daily activities: MS Excel, SQL, MS Access, and Business Objects. Employee will load potential overbillings or under billings in a spreadsheet format into TEOCO’s web-based Claim Center application, adding a written description of the issue and any necessary supporting information. Employee will analyze any responses from vendors and provide on-going support to the reconciliation team to help resolve issues on behalf of the client with the vendor. Employee may be called, on occasion, to participate in calls with clients to explain issues or to demonstrate and train clients on how issues were identified.

    PREFERRED EXPERIENCE:
    Experience in duties that entail strong organizational skills, analytical skills, and attention to detail.  Prior experience in MS Access, MS Excel, MS Word, MS Outlook.

    REQUIRED SKILLS: 
    MS Outlook, MS Excel, MS Word, Analytical/Problem Solving Skills, Communication Skills

    EDUCATION REQUIREMENTS:Bachelor’s degree. Preference for a degree in Math, Finance, or Economics.