• Workplace Culture

    At TEOCO we are dedicated to making this a Great Place to Work® and to employee well-being. In truth, our employee commitment is reflected in our company name, which stands for “The Employee Owned Company.”

    We recognize that helping our employee-owners achieve a healthy work-life balance and grow meaningful careers will motivate them to continue their career path at TEOCO and foster strong customer relationships, thereby driving our business success.

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Working at TEOCO

TEOCO

Workplace culture and values

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At TEOCO we are dedicated to making this a Great Place to Work® and to employee well-being. Our employee commitment is even reflected in our company name, which stands for “The Employee Owned Company.”

Job Opportunities

TEOCO Corporation is an equal opportunity employer and does not discriminate in its employment practices against otherwise qualified applicants or employees on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, veteran status, or any other status protected by federal and/or state law or Executive Order.

  • Production Support Engineer

    usa, fairfax, rochester, va, ny

    Job Description, Duties & Responsibilities

    Responsibilities will include:

    • Performing administration including installs, upgrades, configuration, and monitoring of TEOCO and third party products (Citrix, Business Objects, Oracle Client, Apache/Tomcat, etc).
    • Devising, implementing, and managing system monitoring, automation, and notification tools
    • Performing root cause analysis, diagnostics, and monitoring on various production systems
    • Assisting in system and domain administration of Windows based servers
    • Troubleshooting and resolving end-user issues independently and efficiently
    • Participating in occasional night or weekend work and possible shift work to support an 9AM-7PM IST production schedule

    Experience & Qualifications

    Essential:

    • Experience writing PL/SQL statements
    • Proven experience managing applications within a live environment.
    • Skills should include basic programming skills (C++, VB, VB.net, PL SQL, MS .net, Java, or others).
    • Working knowledge of the Windows family of operating systems
    • Analytical and problem solving abilities
    • Confident & comfortable interacting with both internal & external clients
    • Excellent written and oral communication skills
    • Knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP

    Desirable:

    • Experience with Citrix is a plus
    • Experience with UNIX/LINUX/Solaris a plus

    Academic Criteria:

    • BS in Computer Science, Mathematics, Electrical Engineering or a related field

    Experience Range (in years):

    • Desired minimum of 1 years prior work experience.
  • M.Sc Students for Algorithm Department

    israel

    Job Responsibilities:

    You will be a goal keeper of product quality, responsible for analyzing and writing test cases, creating test automation, performing black and white box testing, documentation review, communication with project management and development teams.

     Job Requirements:

    • M.Sc. student in Computer Science/ Information Systems Engineering/ Mathematics
    • Knowledge in statistics and Algorithms
    • Knowledge in Data Analytics tools and understating in Data Mining
    • Knowledge in JAVA
    • Knowledge in Python- Advantage
  • DevOps Engineer

    usa, fairfax, rochester, va, ny

    The DevOps Engineer will:

    • Work with internal customers to perform software deployments
    • Evaluate, acquire, install, and configure third party software components
    • Set up software development and test environments
    • Administer DevOps systems, including source control and delivery systems
    • Frequent basic to moderate level Linux / Windows administration
    • Troubleshoot build and deployment problems
    • Troubleshoot Linux / Windows environment issues
    • Troubleshoot applications issues and present findings to development
    • Configure Linux / Solaris / Windows environments, including third party application installation and OS settings
    • Identify and solve current and future potential issues that might impact the development team
    • Coordinate contents of software patches and builds with developers, tests, and project management
    • Design and build scripts for building and deploying J2EE, .NET, VB6, and other application components
    • Provide guidance to junior team members
    • Act as an embedded expert for all things Development Operations

    Experience & Qualifications:

    Essential:

    • Bachelor’s degree (concentration in Computer Science or related discipline preferable)
    • 5-7 years of DevOps experience
    • 5+ years Software Development Life Cycle experience
    • 5+ years experience with Continuous Integration Software (Jenkins or TeamCity preferred)
    • 3-5 years experience with packaging software (Inno Setup, Install4j, or InstallShield preferred)
    • 3-5 years Linux and Windows Systems Administration experience
    • 3-5 years Source Control Administration experience (Accurev, ClearCase, SVN, or GIT preferred)
    • 3-5 years Tracking Ticket System Administration a plus (Jira preferred)
    • Strong attention to detail
    • Strong written & oral communication skills
    • Ability to lead small, independent teams to tackle short or medium term projects

    Desirable:

    • Webserver administration experience a plus (Wildfly or Tomcat preferred)
    • Business Objects Administration experience
    • ANT or Maven experience
    • Java, J2EE, VB, .NET, Oracle experience
    • Database Administration experience
    • Experience with designing or implementing continuous delivery pipelines
    • Experience with converting source control systems
    • Cloud Computing Administration experience
    • Knowledge of database concepts–basic SQL
    • Knowledge of networking concepts
    • DevOps leadership experience

     

     

     

  • Senior Windows System Administrator

    usa, fairfax, va

    The Windows Systems Administrator will provide Windows system support for both the Americas and global offices.

    Duties & Responsibilities:

    • At least 7-10 years of Active Directory related work experience
    • Expert knowledge of PowerShell scripting
    • Expert experience with Windows Sever and Active Directory including Local and Group Policy, Security hardening and Remediation
    • Expert knowledge of TCP/IP, DHCP, DNS, LDAP
    • Manage Active Directory Domain Controllers
    • Create and modify Active Directory and Local Group Policy
    • Administer ADFS and AADC
    • Expert knowledge Forests, Domains, Trusts.
    • Install, manage and troubleshoot Microsoft systems.
    • Expert knowledge of VMWare technologies
    • Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
    • Help Service Desk team with advanced tickets.
    • Interact with customers and staff at the technical level, as required
    • Help with hardware activities

    Experience & Qualifications:

    • Fluent English
    • Microsoft Certification
    • Managing in excess of 50 Windows Server infrastructure
    • Strong communication & documentation skills
    • Positive, self-motivated personality, with the ability to complete tasks independently

    Desirable:

    • Flexible and able to adapt to a rapidly changing environment
  • Job Opportunities in India

    india

    For current job opportunitites in India please visit this website.

  • Operations Support Engineer

    usa, dallas, tx

    This person will be responsible for operations of the SONAR / INsync platforms. Responsibilities include:

    • Creates, implements, monitors and manages conventional and cloud-native configurations, installations and orchestrated deployments for multiple customer production environments in cloud, virtual and physical eco-systems.
    • Implements complex and secure network designs utilizing VPN, VLAN, VPC, DMZ, Firewalls, NAT, Load Balancing, Reverse Proxy, LDAP/X.500, SAML, Elastic Scaling, Availability Zone Redundancy and DR.
    • Identifies operational problems by observing and studying system functioning and performance results; investigating problems and suggestions; interacting with the engineering team; performing troubleshooting
    • Identifies and executes on operational priorities by assessing operational objectives.
    • Develops & implements solutions by defining, studying, estimating, assessing risk/benefit & evaluating options.
    • Anticipates operational problems by studying operating targets, daily operation; monitoring daily performance.
    • Improves operational quality results by studying, evaluating, and recommending process re-design; implementing changes; contributing information and opinion to business and engineering teams.
    • Maintains environments following operating standards & procedures; complying with legal regulations.
    • Provides operational management information by collecting, analyzing, and summarizing operating and engineering data and trends.
    • Updates job knowledge by participating in educational opportunities; reading professional publications; interacting with engineering teams.
    • Performs system and data backups; performs release testing and upgrade deployments.

    Required Experience:

    • 3-5 years of relevant experience in similar operational support capacity
    • Responsibility for operations of a complex system
    • Ability to plan and coordinate complex deployment plans
    • Demonstrated technical troubleshooting ability
    • OpenStack / KVM experience a must
    • Virtualization and image management
    • Networking, SDN, NFV & storage management experience a plus
    • Ansible / Heat experience a must
    • Linux System Administration background a plus

    Education Requirements:

    BS in Computer Science, Math, Engineering, or related technical field

    Comments:

    Due to the nature of our maintenance windows, work will periodically require evening, night and weekend work

     

  • Students for R&D Group

    israel

    Teoco is looking for Computer Science (or equivalent) students, who are passionate about solving problems involving large scale, complex distributed systems.

    You need to be a team player, a fast and eager learner, have great analysis skills, high level of English and be available for a 50%-60% position.

    R&D Students for Rosh-Ha’ayin (#1086)

    Job Responsibilities:

    You will be part of a Development team, responsible for building automation processes, tests and simulations for a large scale data processing system which handles billions of records per day.

    Job Requirements:

    • B.Sc. student in Computer Science or equivalent (5th semester or more)
    • Experience in coding in any programming language.
    • Knowledge in scripting languages such as Shell scripts, JavaScript and Python – Advantage
    • Familiarity with automatic build systems such as Jenkins – Advantage
    • Knowledge in SQL- Advantage

    QA Students for Rosh Ha’ayin (#1087)

    Job Responsibilities:

    You will be a goal keeper of product quality, responsible for analyzing and writing test cases, creating test automation, performing black and white box testing, documentation review, communication with project management and development teams.

     Job Requirements:

    • B.Sc. student in Computer Science or equivalent (5th semester or more)
    • Knowledge in SQL – Advantage
    • UNIX Shell and commands knowledge – Advantage


    R&D Students for Yoqneam (#1088)

    Job Responsibilities:

    You will be part of a Development and Infrastructure team.
    Participate in and research new technologies, and conduct proof of concept for new tools.

    Job Requirements:

    • BSc. student in Computer Science or equivalent (5th semester or more)
    • Good understanding of Object Oriented design and development
    • Experience in Java development
    • Knowledge in JEE – Advantage
  • Revenue Assurance Assistant

    costa rica

    Job Description, Duties & Responsibilities:

    • Submit and respond to correspondence relating to Revenue Assurance recovery opportunities entered by team members primarily for the LATAM area.  Receive, reply, report and research any negative responses as required.  Work with TEOCO team members to escalate any issues that cannot be resolved by the RA assistant.  Provide research and reporting of successful Revenue Assurance recoveries to support invoicing of TEOCO’s Client on a monthly basis.  Tracking of status of all activities will involve the updating of TEOCO databases and or tracking reports.
    • Researching will involve use of TEOCO proprietary database applications, SQL queries, and Client databases to support claim opportunities, refute any denials of recovery opportunities, and support the monthly TEOCO invoicing.
    • Provide response to any Client questions, clarification requests or denials to submitted recoveries as needed.
    • Document research, work activities, and correspondence as needed and/or required.
    • Establish audit tracking processes where improvements are identified or new opportunities discovered.
    • As needed, interface and communicate with Client personnel in a professional manner and ensure compliance with contractual obligations.
    • Employee will review quotes, orders and invoices from Client’s customers related primarily to data products; some usage products may also be included.  As directed, employee may be required to check rates and other cost elements indicated on an order to the customer’s invoices.  Position may involve querying and complex understanding of data or voice products and services as well as developing new queries and modeling for data analytics.  There will be account reconciliation activity such as investigating applied payments, credit balances, and unaccounted for balance forward amounts.

    Experience & Qualifications:

    Essential:  

    • Bi-lingual in Spanish & English (Portuguese a plus)
    • Bachelor’s Degree, preferably in Finance, Accounting, Economics, Math or Statistics
    • Working knowledge of standard Microsoft Office applications
    • Working knowledge of Business Objects and SQL a plus

    Desirable:

    • 1+ years of experience working in a telecom environment and/or Data Analytics helpful
  • Revenue Assurance Analyst

    costa rica

    The Revenue Assurance Analyst will:

    • Provide thorough analysis and creation of new audits & reports using TEOCO proprietary tools, identifying billing errors in Client’s customer base.
    • Research findings using additional reports, SQL queries, and Client databases to verify recovery opportunities; enter recovery opportunities into tracking databases and ensure compliance to any, and all, Client restrictions & requirements.
    • Provide response to any Client questions, clarification requests or denials to submitted recoveries as needed.
    • Document research, work activities, and correspondence as needed and/or required.
    • Establish audit processes where improvements are identified or new opportunities discovered.
    • As needed, interface and communicate with Client personnel in a professional manner and ensure compliance with contractual obligations.

    The Analyst will also review quotes, orders and invoices from Client’s customers related primarily to data products; some usage products may also be included.

    Employee will compares invoiced services to the provisioning data supplied by Client, manually or by query, in order to determine any under-billing or missed billing of all services ordered.

    As directed, the Analyst will check rates and other cost elements indicated on an order to the customer’s invoices.

    The role may involve querying and complex understanding of data or voice products and services, as well as developing new queries and modeling for data analytics.

    The Analyst will be required to research contract, quote or signed order information on a regular basis to determine the legitimacy of any missing charges.  There may be some account reconciliation activity, such as investigating applied payments, credit balances, and unaccounted for balance forward amounts.

    Experience & Qualifications:

    Essential:  

    Bi-lingual in Spanish and English (Portuguese a plus),

    Bachelor’s Degree, preferably in Finance, Accounting, Economics, Math or Statistics.,

    Experience & familiarity with Microsoft Office applications,

    Working knowledge of Business Objects and SQL a plus, in addition to experience in Data Analytics

    Desirable:

    2+ years of experience working in telecom environment helpful

     

  • Support Engineer, Service Assurance

    costa rica

    This role will provide customers with technical support and be the focal point for all Support services. This person will mediate between customers and other Global Support teams, closing the gap of varying languages. The candidate should have very good communication skills, be customer facing, and have excellent fault-finding skills.

    Core responsibilities:

    • Act as focal point for all technical aspects
    • Interact with the main Support group to resolve problems, receive corrections and implement fixes
    • Assist in resolving on-going support and maintenance related issues
    • Interface with customers to facilitate acceptance testing
    • Documenting systems solutions
    • Produce daily detailed journals of the status of the system
    • Keep in regular contact with key users
    • Be proactive to customer needs
    • Be able to identify problems early to prevent escalations
    • Provide regular updates to customers on key issues

    Experience & Qualifications:

    • IT, SW or Telecommunications related Engineer degree
    • 3 or more years of experience in developing and maintaining SW for Telecom customers
    • Proficient in the Spanish and the English languages
    • Good user skills on Unix/Linux/Sun Solaris/Windows Operating Systems
    • Good knowledge of UNIX scripting
    • Ability to develop alternative solutions and tools
    • Experience in telecom / communications / OSS and BSS industries
    • Familiarity with SQL & SQL scripts
    • Familiarity with Web application server (WebLogic)
    • GSM/UMTS/LTE Performance Management experience
    • Software Integration experience
    • Oracle SQL and PL/SQL experience
    • Experience in Wireless Telecoms
    • IT Hardware and Networking experience
    • Report development experience (Crystal Reports)

    Specific Desirable Requirements:

    • Oracle DBA experience – an advantage
    • Experience in help desk and Service Request tracking tools – an advantage

    Intangible Requirments:

    • Customer service orientation – a strong senses of customer service
    • Communication – the ability to clearly express ideas, listen, adjust language or terminology to suit the needs of the audience
    • Creativity – the ability to find and provide workarounds.
    • Teamwork – the ability to work effectively within a team, locally and remotely
    • Attention to details – must be able to understand technical issues with sufficient detail
    • Sense of urgency – must be able to react quickly to customer requests
    • Well organised – be able to multi-task
    • Deal with work pressure – be able to work under pressure
    • Ability to guide and provide training
  • Telecommunications Expert

    costa rica

    This person will be responsible for providing the customer a full OSS solution for Fault, Performance and Service managements with a telecom expertise.

    He/She will collect requirements from the customer and define a high level design for the external customer and internal customer- development team.  They will also understand the customer network in various domains with the ability to propose and customized telecom solutions.

    Professional Experience & Personal Requirements

    • At least 3 years working in a telecom operator as Performance analysis, NOC, Network Support, or Operations Engineer with experience of configuration and management of Equipment such as: Routers, Ethernet Switches, VoIP devices. OR At least 3 years of experience working for a large vendor, in one of the following positions: field support engineer, performance analysis and similar
    • Knowledgeable in the following areas (as many as possible) : SNMP, OSPF, BPG, MPLS, QoS, Syslog, VRRP.
    • Knowledgeable in the OSS area
    • Advantage: Having Cisco educational degree as CCIP, CCNA
    • Advantage: Experience in configuring MRTG, RRD Tools or CACTI freeware tools
    • Advantage: Degree in Computer Science and/or experience with Java scripts, VB, Shell, Perl
    • Capable of dealing with urgent customer issues in a multi-tasking mode
    • Willingness to travel abroad
  • Implementation Engineer

    costa rica

    Developing adaptors & interfaces for Telecom equipment on top of TEOCO’s product.

    The developer will be responsible for developing and implementing all Service Assurance projects based on project specifications.

    The work will include:

    • Development of software adaptors / drivers per customer requirements and Telecom designs
    • Install, configure and train the project teams on the customized solution package
    • Support the testing teams internally and onsite
    • Support & guide the Customer remotely and onsite
    • Technically support presale & demo activities

    The work is performed in teams and individually using advanced development platforms.

    TEOCO’s Customers are telecommunication companies around the world. Development work includes interaction with customers and their systems.

    Requirements

    • Degree in Computer Science or equivalent.
    • Coding capabilities of 1 language (C, C++, Java or equivalent)
    • Good level of English – reading writing and speaking.
    • Excellent social skills (working in teams and with customers), good team player
    • Experience with Unix and SQL – advantage
    • Experience in Delivery group and/or Telecom knowledge – advantage
    • Presentation/training experience skills – advantage
    • Proactive, creative, fits into dynamic environments
    • Agrees to travel abroad, frequently
  • Senior Software Engineer

    uk, leatherhead

    The individual will be capable of providing a range of experience and sound advice to a project and a team. The individual may become a specialist in a particular area of software and ultimately may be given responsibility over it. The company may provide training material to assist the individual in these goals. The individual will possess strong programming and technical skills and be capable of proactively working on a project without requiring constant supervision by the team leader.

    Specific Requirements

    • Capable of creating detailed design specifications
    • Strong interpersonal and communication skills
    • Capable of multitasking and handling load under pressure
    • Capable of task estimating
    • Possess strong SQL skills preferably using Oracle
    • Knowledge of C++ and/or C#
    • Visual Studio 2012 or later
    • Understanding of XML and associated technologies such as XSLT & XSD
    • Windows & MFC Programming Experience
    • Microsoft ATL and COM knowledge would be a plus
    • Knowledge of Radio Network Planning & Optimization would be a plus

    Role Specifics – Algorithms

    The individual must be highly competent in working with complex mathematical algorithms which provide the basis for Telecoms technology simulations. This person must have sufficient RF domain knowledge to collaborate effectively with product experts and/or customer representatives to work out the requirements for emerging technologies and/or features; especially when the literature is unclear about what the industry expects to happen. This person must have extensive knowledge of the ASSET simulator and how to incorporate new features and/or functionality without breaking older technologies and functions. This person must understand and be able to work with the simulations for planners (e.g. RSI, BSIC, scrambling code, PCI); be able to compare results from different tools; and work with other TEOCO teams to ensure that our products are aligned from an algorithm perspective.

    Responsibilities & Duties

    Product Quality

    • The individual will proactively learn the functionality and feature set of their software product.
    • The individual should be capable of fixing bugs and their quality should be of a high standard.
    • The individual will know the following development processes:
      • Software Development Process
      • Change Management Process
      • Configuration Management Process
      • C++ Coding Guidelines
      • User Interface Style Guide
      • Jira User Instructions
      • Target Process User Instructions
    • The individual will be capable of performing unit and integration testing that meets the defined quality criteria.
    • The individual will be capable of performing and receiving software walkthrough’s to educate and encourage the team into building high quality software.
    • The individual will strive to create a highly cohesive and modular product that ultimately lowers the cost of adding new functionality to it.

    Project Management

    • The individual will be aware of the current milestones and deliverables. The Team Leader will inform this person of these goals.
    • The individual will be capable of planning and estimating the timeframe of deliverables that the Team Leader has assigned to them. These will then be passed on to the Team Leader.
    • The individual will be responsible for monitoring their progress in producing any deliverables, if slippage occurs or is likely to occur then the Team Leader must be informed.
    • The individual will be capable of proactively identifying and managing risk to assist in timely delivery.

    Team Management

    • The individual may occasionally be given the option of mentoring/managing a small group of developers or becoming a “Project Lead” on a particular deliverable. This responsibility will be given under the R&D Manager’s discretion.
    • The individual will be capable of providing advice and recommendation whilst assisting the Team Leader in interviewing suitable candidates for joining the team.

    Minimum Qualifications

      • BS in Computer Science, Software Engineering, Telecommunications or related experience.
      • Experience with software development in a Windows environment is essential.
      • 4-8+ years of experience in developing large scale mission-critical software applications.
      • Experience with one or more of the following is a plus: Radio Access Networks, Oracle Database.

     

      This job description will be kept under review and may be amended from time to time following consultation with the post holder, to reflect organisational needs.

  • 5G Product Engineer

    uk, leatherhead

    The 5G Product Engineer is responsible for turning market requirements into technical requirements which provide enough detail for Software Developers to create software designs. An in-depth knowledge of mobile communications technologies is required in order to achieve this objective as well as a strong focus on detail and accuracy.

    The 5G Product Engineer is expected to be the foremost expert and authority in his/her Product(s) and be available to assist the different technical functions within the company as required. As the author of the technical requirements, he/she will be expected to validate and verify that the features meet the market needs and match the technical requirements.

    The 5G Product Engineer will work closely with the different departments within TEOCO to ensure that the RAN Products are a profitable business whilst maintaining and growing, where possible, its market share on the Mobile Networks industry.

    This role is predominantly office based, with occasional travel to other offices and/or customer sites.

    Specific Requirements

    • Bachelor Degree or equivalent; Master’s or PhD degrees preferred
    • Understanding of mobile communications activities such as radio planning and optimisation, backhaul planning and capacity planning
    • Understanding of Mobile communications technologies like GSM, UMTS, LTE, 5G and Wi-Fi
    • Understanding of mobile communications principles such as modulation & coding, antennas & propagation, link budgets, etc. as required by his/her Product line(s)
    • Understanding of the vendor-specific implementations of technologies as required by his/her Product line(s)
    • Ability to manage upwards and senior management expectations
    • Ability to effectively convey technical know-how to customers
    • Availability to travel globally when required.
    • Fluent in English, written and spoken. A second European language a plus.

      This job description will be kept under review and may be amended from time to time following consultation with the post holder, to reflect organisational needs.
  • Comcast Solutions Architect

    usa, pennsylvania, philadelphia

    TEOCO is looking for hands-on customer-focused solution architect with consulting, and engineering experience in promoting selling opportunities and delivering large scale OSS solutions to carrier service providers.

    Major duties & responsibilities include:

    • Support the sales and account team with identifying new opportunities within the account through ongoing communication and consultative presales engagement with the customer and TEOCO’s partners.
    • Scope, define and design solution offerings based on TEOCO’s Service Assurance product portfolio
    • Drive end-to-end solution design through collaboration with the customer, partner, and TEOCO’s delivery and R&D teams.
    • Respond in a timely and high-quality manner to customer requests and requirements.
    • Create high-quality solution design documents and lead customer-facing design sessions.
    • Develop technical presentations and proposals, and perform customer presentations.
    • Proactively identify new revenue opportunities through understanding and recognizing the evolving customer needs.

    Experience & Qualifications:

    Essential:

    • Deep and thorough understanding of CSP enterprise / commercial business offerings and underlying network technology.
    • Knowledgeable in the following areas (as many as possible):  Metro Ethernet, WAN/LAN, L2/L3VPN, SNMP, OSPF, BPG, MPLS, QoS, Netflow, Syslog, VRRP, SD-WAN and broader NFV/SDN networking, UCaaS.
    • Proven experience designing and delivering OSS solutions to CSP / MSO customers.

    Desirable:

    • Experience with network and IT monitoring and management tools:  SevOne, Infovista, Netcool, Solarwinds, HP Openview, CACTI, HP IMC, SNMPC, Cisco Works, CA.
    • Cisco certificiation:  CCIP, CCNA.
    • Experience working for a major telecom or cable operator (major advantage).
    • Familiarity with both Agile and Waterfall methodology
    • Comfortable working with both User Stories and Business Requirements.

    **Position will require travel:  up to approximately 40%

  • Program Manager / Account Manager

    usa, california, milpitas

    This role will involve assisting our VP, Strategy and Business Development in our Device & IoT Solutions group.

    Key Requirements include:
    • Technical assessment of customer requirements in legacy (CDMA, GSM and WCDMA) and new technology areas (LTE, LTE-A) with an ultimate goal to create new opportunities that are in alignment with overall goals of the Company business strategy.
    • Technical review of business ecosystem with a focus on LTE technology and the development of 5G
    • Strong understanding to wireless carriers requirements for LTE, WCDMA, GSM, CDMA device acceptance and certifications including industry certifications such as GCF, PTCRB
    • Understanding of lab and field testing scope and solutions
    • Act as primary customer interface for device OEMs, chipset vendors and other customers seeking Device Test services.
    • Skillful and creative in preparing and responding to RFPs.
    • Build new partnerships with wireless operators, manage the relationships and support their testing needs in timely fashion
    • Excellent customer interaction and presentation skills.
    • Travel to US and global customers to explore new business opportunities with new and existing customers.
    • Provide training for stuff on new certification programs as well as provide training to customers (on-site and at customers’ promises).
    • Basic understanding of test equipment used in mobile device testing for RF, protocol and application testing
    • 5 years of progressive experience in the wireless telecommunications industry Account management and technical sales experience with customers
    • Education Requirements:
    o Bachelor’s, Electrical Engineering / EET / Computer Science + five years of relevant work experience

  • Test Lab Manager

    usa, california, milpitas

    The Test Lab Manager will be responsible for managing the technical operations of our Conformance Lab in Milpitas, California.

    The job duties for this position will include:

    • Responsible for the technical operation of the Conformance Lab
    • Responsible for planning and scheduling tests
    • Interface with customers on a technical level
    • Review and approve test reports
    • Responsible for technical supervision and training of lab staff
    • Responsible for lab quality, service, safety, systems, analytical needs, and customer service.
    • In conjunction with other managers, provide recommendations in matters of capital expenditure, viability of projects, and resolution of disputes.
    • Ensures that adequate equipment and personnel are available for all jobs
    • Responsible for ensuring lab’s compliance to ISO/IEC 17025
    • Responsible for the review and improvement of the Quality Management System as it applies to the lab under his/her control.

    This position requires:

    • Master’s degree in Electrical Engineering or equivalent experience
    • Requires a high-level knowledge of lab operations and technical management
    • A minimum five years management experience
    • Three years’ experience in certification testing (at least two years in GSM LTE)
    • Must have a strong understanding of WCDMA and/or LTE technology.
    • Must have a good understanding of GCF/PTCRB, VzW, T-Mobile and Sprint certification requirements
    • Should be capable of selecting, training, and directing technical personnel
    • Must have management and client interaction skills.
    • Strong leadership skills
    • Team oriented and customer oriented work
    • Excellent verbal and written communication skills

  • Project Manager

    costa rica

    Objective

    To manage the delivery of telecommunication network management solution projects from initiation to closure.

    Functions and responsibilities

    • Planning, execution, monitoring and control, stakeholder coordination, and improvement activities during the project life cycle.
    • Ability to identify customer business needs–finding, defining, and providing value solutions for them.
    • Deployment of products and services.
    • Direct interaction with the customer to understand and respond to their needs in order to achieve successful deliveries.
    • Setting expectations with external and internal stakeholders.
    • Coordination and orchestration of the different groups involved: Research & development, quality assurance, integration, devops, professional services, marketing, among others; following best practices.

    Requirements

    Experience:

    • More than 5 years of experience in managing professional services projects (mandatory).
    • Vast experience in managing a team with a diverse array of talents and responsibilities (mandatory).
    • Experience working with International teams (advantage).
    • Engineering degree. or similar (mandatory).
    • Familiarity with telecommunication network and environment (advantage).

    Specialization:

    • Engineering degree, or similar.
    • Fully bilingual (English/Spanish).
    • Familiarity with telecommunication networks management systems, and protocols. Such as SNMP, TL1, Corba, and Netflow.

    Special skills:

    • Self-starter.
    • Ability to work by objectives, with minimal supervision.
    • Ability to work within a multicultural team.
    • Ability to communicate and listen.
    • Good interpersonal skills.
    • Organized
    • Good planning skills.
    • Assertiveness.
    • Able to work under pressure.
    • Dynamic and flexible.
    • Ability to multitask.
    • Business orientation

    Others:

    • Willing and able to travel to meet with customers face to face.

  • Regional Sales Manager – East Africa

    east africa

    Role to be based in Kenya / Rwanda / Uganda / Tanzania

    General Description

     As Regional Sales Manager you will be responsible to meet or exceed the assigned sales targets. You will have a track record of successful sales of products, services and solutions similar to the TEOCO portfolio and will have sold these successfully into the designated African territory.  You will have trusted C-level and Director-Level relationships and have easy access to decision makers.  You will have good knowledge of Telecom technologies and systems especially those in the RAN, Service Assurance and Managed Services domains.  You will be responsible to architect and execute a sales strategy for the assigned region which both successfully manages TEOCO’s current business and succeeds to enable key growth initiatives.

    You will succeed by having a keen understanding of the customer’s key business challenges and you will work with the client to develop solutions which deliver real value. You will thrive under your own initiative. Your customer base will expect you to know their business – frequent travel to them will form a large part of your work.

    You will be an effective internal communicator and collaborator working successfully with all appropriate TEOCO business functions. You will be responsible to adhere to appropriate sales approval and reporting processes.

    As Regional Sales Manager you will have clear business development and sales responsibilities for the TEOCO portfolio of Products, Services and Solutions. This will involve the following:

    Key Responsibilities 

    • Progress and achieve the annual and quarterly business sales target for Africa
    • Develop and support new and existing business and technical partnerships across Africa
    • Create, follow up and develop new sales opportunities
    • Build company and product line brand awareness in Africa
    • Participate in customer presentations, exhibitions, seminars and marketing activities
    • Support the continued expansion of TEOCO’s African customer base

     

    Performance Measurements

    •  To meet and/or exceed sales targets in the region
    • To support and assist in meeting group sales targets
    • Team player

     

    Personal Characteristics 

    • Customer service orientation – a strong sense of customer service is required towards both internal and external customers
    • Communication – clearly express ideas, listen, adjust language or terminology to suit the needs of the audience
    • Initiative – the ability to perform duties before being told to do so. This will require a self-starter who is proactive in trying to achieve business unit goals
    • Teamwork – work effectively within the TEOCO team structure
    • Sense of urgency – react quickly to customer requests
    • Assertiveness – appropriate balance between keeping the customer happy and protecting and promoting TEOCO business interests

     


    Experience & Qualifications

     

    • Minimum 8 years direct sales experience in Africa
    • Consistent achievement of Sales Targets
    • Track record of large solution sales
    • Relevant background in Telecom Software and Services based Solution Selling; especially in RAN, Service Assurance and Managed Service Solutions
    • A relevant degree (Business, Sales, Marketing, Electronics, IT)
    • Well presented, well spoken, confident and outgoing
    • Team player who is driven by achievement and success
    • Strong internal leader and collaborator
    • Willing to travel often and extensively

     

  • Radio Access Engineer

    mexicocity, mexico

    Duties & Responsibilities

    • Support the IMS/VoLTE deployment across the region
    • Participating in planning of test sessions
    • Executing the test sessions, debug and following up on issues
    • The candidate will work with both simulated equipment and live environment
    • He/she will work close with design and Field Test

    Experience & Qualifications

    • Relevant university degree or equivalent
    • At least 5 years working experience within mobile communication
    • Good knowledge in relevant 3GPP specs is a MUST, GERAN, UTRAN and LTE
    • Good knowledge in MediaTek and/or Qualcomm
    • Good understanding of IP and knowledge in IMS is considered as a plus
    • Good knowledge working with Android, Linux and Windows
    • Working methodically and efficiently in tracing errors and finding bugs, working closely with the developer team
    • Good communication skills and a great team player
    • By documenting, actively work to make sure others can understand and contribute
    • Strong interest in finding faults and to chase the solution for them
    • Good English verbal and writing skill is needed as we work in a Global organization
    • Efficiency, Cost and quality awareness
    • Flexible towards changes

    Requirements

    • 25% Travel
    • Driver’s License

     

  • BSS Sales Executive

    usa, dallas, fairfax, atlanta, rochester, ga, tx, va, ny

    Summary of Role:
    The TEOCO BSS Account Executive is a customer-facing executive level sales professional responsible for sales of the entire TEOCO business service solutions (BSS) portfolio into national accounts. As such, the primary performance metrics for the role are revenue, bookings and related forecast accuracy against a sales quota for the TEOCO BSS solutions portfolio. The BSS Account Executive conducts their role in the framework of TEOCO’s collaborative sales model which defines what the responsibilities of the various TEOCO stakeholder organizations, i.e. LoB owners, presales engineering and delivery management, are at various stages in the sales process.

    Responsibilities and Daily Activities:

    • Development and maintenance of business relationships with key account decision makers
    • Pursues TEOCO solutions BSS portfolio sales bookings into national accounts
    • Forecast and forecast accuracy for all TEOCO business into national accounts
    • Development and successful execution of TEOCO solutions sales strategies in the national accounts
    • Initiates, organizing and conducts meetings required to execute opportunity sales strategies
    • Tracking opportunity through presales milestones and working with team members to deliver in a timely manner
    • Owns sales opportunity negotiation strategies and performing front-line negotiations
    • Maintain a very high level of customer satisfaction

    Qualifications and Required Experience:

    • Residence in DC metropolitan area a significant plus. Other acceptable locations include Dallas, NJ, Atlanta, Sprint and Rochester.
    • 5 – 10 years minimum Executive Level sales experience in BSS solutions sales with an understanding of inter-carrier cost management, least cost routing, and network analytics.
    • 5 years minimum experience in software sales.
    • Experience and demonstrated proficiency in leading collaborative “solution selling” sales efforts involving multiple customer stakeholder organizations.
    • Executive level acumen in conducting business requirements investigations and presenting represented company and related solutions in context of customer business objectives.
    • Experience with and demonstrated proficiency in utilizing business case modelling tools in value-add selling and sales strategies.
  • Cost Analyst

    usa, atlanta, ga

    JOB DESCRIPTION:
    TEOCO’s Atlanta audit team is seeking a smart, self-motivated, and collaborative candidate. This is a great opportunity to get in the ground floor of consulting, building a foundation of telecom knowledge, and developing advanced software skills. Based on direction from management, analyze client invoice data and pinpoint vendor overbillings or under billings by applying general audit principals such as pattern recognition, data filtering, and cross referencing multiple data sources. The applicant will be required to analyze contracts, applicable tariffs, Interconnection Agreements, and research other sources of potential data. Other source data may include industry databases such as LERG (Local Exchange Routing Guide) and NECA (National Exchange Carrier Association), client provisioning systems, internal TEOCO software tools such as BillTrak Pro, SONAR, and NEO, and external software tools such as COFinder and Google Earth. Employee will leverage some or all of the following software tools as part of daily activities: MS Excel, SQL, MS Access, and Business Objects. Employee will load potential overbillings or under billings in a spreadsheet format into TEOCO’s web-based Claim Center application, adding a written description of the issue and any necessary supporting information. Employee will analyze any responses from vendors and provide on-going support to the reconciliation team to help resolve issues on behalf of the client with the vendor. Employee may be called, on occasion, to participate in calls with clients to explain issues or to demonstrate and train clients on how issues were identified.

    PREFERRED EXPERIENCE:
    Experience in duties that entail strong organizational skills, analytical skills, and attention to detail.  Prior experience in MS Access, MS Excel, MS Word, MS Outlook.

    REQUIRED SKILLS: 
    MS Outlook, MS Excel, MS Word, Analytical/Problem Solving Skills, Communication Skills

    EDUCATION REQUIREMENTS:Bachelor’s degree. Preference for a degree in Math, Finance, or Economics.

     


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