TEOCO Corporation -- Customer Success Story

Customer Success Story

One-Time Audit Achieves Over 300% ROI for Multi-Regional Wireless Provider

A multi-regional wireless company, serving more than 5 million customers in nearly 150 markets in 25 U.S. states, recognized a need to enhance their network cost management activities to boost their bottom line. The company turned to TEOCO for One-Time Audit (OTA) services to optimize use of their existing BillTrak Pro system and to ensure they took full advantage of the up-to-date industry and audit knowledge offered by the TEOCO team.

Smart Solutions

TEOCO performed an OTA on the carrier's bills over the course of the three week period. The auditors aimed to identify potential disputable amounts that had not been detected through BillTrak Pro or the company's in-house audit staff. After completion of the OTA, TEOCO prepared a comprehensive final report which detailed findings and results to-date. The report included recommendations on manual audits that could be easily replicated by the carrier's internal analysts to achieve sustained, long-term savings.

Measurable Results

At the completion of the audit, the TEOCO team had already identified over $1 million in probable disputes, and recovered approximately $350,000. Based on these results, the company projected an over 300% return on investment (ROI).

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