TEOCO Corporation -- Customer Success Story

Customer Success Story

BillTrak Pro Integration with OSS/BSS Systems Yields Over $2 Million in Potential Cost Savings for Canadian Carrier

This Canadian communications company provides connectivity to residential and business customers through wired and wireless voice and data communications, local and long distance phone services, high speed and wireless Internet access, IP-broadband services, e-business solutions and digital television services.

Smart Solutions

TEOCO teamed with Cap Gemini Ernst & Young (CGE&Y) to integrate the carriers' operational and business support systems (OSS/BSS) with BillTrak Pro and to provide a reliable single source for their network inventory that could be integrated into BillTrak Pro. The solution involved implementing a data reconciliation engine to receive circuit inventory information from multiple third-party tools and standardize that data into a single view of the entire logical inventory integrated into BillTrak Pro.

The team also overhauled the carrier's mediation system to track data elements to compare with invoices coming in from other carriers. The resulting solution received daily usage files from the mediation system and performed complex mapping and calculations in order to relate the internal usage data to the external usage data received on invoices.

Measurable Results

The carrier realized multiple cost-saving opportunities. Among the most immediate and dramatic savings were an estimated $2 million in annual revenue based on network traffic-related savings, which resulted from inconsistencies between actual network traffic and carrier invoices over the preceding six months.

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