Customer Success Story
Major Service Provider Reaps Immediate Returns from Multi-Faceted BillTrak Pro Implementation
The carrier is a leading provider of high-speed Internet, data, video and voice services to residential, business and government customers throughout the U.S. With approximately 40,000 employees, the company provides world-class services that exceed customers' expectations for quality, value and reliability.
Smart Solutions
In less than three months, TEOCO completed three large-scale, simultaneous implementations for this major service provider. TEOCO implemented our world-class BillTrak Pro cost management solution in three distinct delivery models - license, ASP, and outsource - to address the carriers' complex and multi-faceted needs.
Measurable Results
The carrier enjoyed rapid results. In the first quarter post-production alone, TEOCO recovered double fees paid, reduced late payment charges (LPCs) by 30% and reduced LPCs paid by 50%.